Stephen Lee Email & Phone Number

Orlando, Fl, Us

Center Valley, Pennsylvania, Us

Dallas, Tx, Us

St Petersburg, Florida, Us

New Hartford, Ny, Us

Created and owned the strategic partnership department with a focus on developing partnerships strategies designed to secure new partners for long term and mutually beneficial relationship. Supported the organization to deliver premium restaurant technology software, hardware and services. While in position, I successfully met & delivered on all partnership initiatives including aggressive growth of the partnership ecosystem, enhanced partner communication and certification. Collaborated with key departments to leverage our strategic partners to drive sponsorship contributions for key industry event to the tune of $400k+. Established new business revenue streams utilizing key strategic partners to enhance our go to market offering. Secured partnerships with key industry brands such as DoorDash, 7Shifts, ExponentHR and more.

Winter Park, Florida, Us

I joined Sonny's Franchise Company in late October, 2014. I was drawn to the brand by its great culture and the promise of being an integral part of designing the restaurant of the future. Along with some of the best IT leaders, I'm helping design and implement a holistic restaurant technology stack, that at its core is built around the customer. In addition to providing technical and POS systems insight and leadership, I work with key leaders in our organization on strategic alignment, with an emphasis on brand protection and advancing our brand into the future.

San Antonio, Texas, Us

Oversee the timely and accurate resolution of Tier 3 Restaurant Systems Support opportunities. Develop a cross-training platform between Restaurant Systems’ Functional, Interface and Technology teams to improve efficiencies, increase knowledge base and improve bench strength amongst the team. Develop a Standard Operating Procedure (SOP) platform for the Restaurant Systems team to capture routine task across the functional areas of the department, going hand-in-hand with the development of a cross-training platform. Implement a plan to consolidate four compartmentalized area of Restaurant Systems into a more efficient, productive team with bench strength while realigning individuals based on strengths in skillsets. Create a framework for Franchise Support solutions. Led the teams responsible for developing, testing and implementation of a large rollout package that involved a major point of sale version upgrade and new operating systems for both the point of sale registers and back office computer all bundled into a new "golden" image. The upgrade package rollout was also coupled with a back office system (BOS) hardware refresh at more than 600 corporate units.

Denver, Colorado, Us

Served as a key decision maker in the design and managed the implementation for 184 corporate restaurants from a customized, internally supported system to the full front and back office suite of NCR (Radiant Systems) hospitality products including, Aloha POS, Aloha Configuration Center, Command Center, MenuLink, Aloha Stored Value, Aloha Loyalty, Aloha Take-Out, Insight Reporting and Restaurant Guard. Developed processes, standards and structure for databases in Aloha Configuration Center, MenuLink and Aloha Enterprise. Managed the transition of all corporate and franchise locations from the Valuelink Gift Card platform to Aloha Stored Value hosted solution. Served on the Operations Action Team board in defining corporate standard operating procedures, including a new standardize tip share program. Oversaw, the database maintenance and configuration of the Aloha POS, QSR Kitchen Display System and MenuLink systems to ensure the accuracy and timely reporting of sales, labor and food costs. Served as a critical member of the Operations Action Team to create and refine standards, processes and training in order to achieve reduced costs and labor efficiencies.

Orlando, Fl, Us

Purchase and arrange for the logistics of all capital equipment for new builds and remodels. Instrumental in the re-igniting of Bahama Breeze growth by serving as lead in Capital Equipment purchasing and logistics for the first Bahama Breeze to be built in 5 years. Served as lead in Capital Equipment purchasing and logistics, as well as construction project management for 14 test kitchens, 8 break rooms, a company Café and company store/coffee bar for Darden’s new 469,000 sq. ft. headquarters that opened in 2009. Maintain the company’s discounts taken/loss report on a monthly basis. Assist Construction Project Managers in maintaining the construction schedule and ensuring key milestone dates are met with 100% accuracy.

Orlando, Fl, Us

Program concept specific menu items and promotions into the Compris POS system and KDS (Kitchen Display System) for Darden's Smokey Bones BBQ division. Report preference on promotional items. Provide assistance in the costing of menu items and forecasting product inventory and production runs. Maintained the concepts beverage catalog and new item setup. Serve as liaison for the systems department and Training to assist in writing training materials.

Orlando, Fl, Us

Manage all inbound and outbound flow of all company mailings, parcels, and payroll for over 140,000 employees and over 1350 restaurants. Supervised the department for almost 12 month during a transitional change. Responsible for the inventory of all campus supplies, including filling/delivery of orders, maintaining inventory, and purchase orders placement. Served as a liaison between campus personnel and shipping vendors. Monitored and managed the weekly shipments of payroll to all 1400+ restaurants in two countries.

Dallas, Tx, Us

Handled all customer call with regards to payment and service issues.

Oversee receivables, payables, and payroll. Bid on construction projects, then oversee them from start to finish. Ensure supplies, permits, subcontractors, and inspections are in order and on time so finished projects can be presented to clients by specified deadlines with 100% accuracy.

Address all inbound calls, processing floral orders and ensuring they made way to the production floor. Manage logistics for deliveries efficiently to provide optimum service levels to all customers.