Stephen Higgins Email & Phone Number

Houston, Texas, United States

As the Director of Automation at Empyrean, I spearhead the strategic implementation of scalable process automation solutions, leveraging cutting-edge tools and frameworks. Collaborating closely with stakeholders, I conduct comprehensive analyses of current workflows to develop ROI-driven automation strategies. These initiatives have resulted in substantial time savings and increased operational efficiency across the organization.Furthermore, I have successfully overseen the establishment of an Automation Review Board (ARB) and AI Governance teams and processes, ensuring the alignment of IT impacts with value streams. I have also migrated our release management processes into an automated process, enhancing process auditability and understanding of business impact. Additionally, From 7/1/2024 - 3/1/2024, I've played a pivotal role in the automation and support of over 73,000 automated business processes, resulting in impressive cost savings and a reduction of over 9,000 hours in business processing through the Business Process Automation Team. With a strong focus on project governance and risk management, I ensure the optimal utilization of automation tools and emerging AI technology. My dedication to driving efficiency and innovation, coupled with my technical expertise and leadership skills, has positioned me as a driving force in harnessing the power of automation for business growth at Empyrean.

Houston, Texas, United States

As a Product Manager specializing in Automation Engineering, I drive efficiency and innovation through strategic development and management of automation solutions. With a comprehensive understanding of automation technologies, I lead cross-functional teams in designing, implementing, and optimizing scalable process automation solutions. My expertise spans stakeholder engagement, roadmap development, and ROI analysis, ensuring alignment of automation initiatives with organizational objectives. With a robust foundation in project management and risk mitigation, I oversee solution deployments and deliver actionable insights through analytics. Committed to fostering a culture of continuous improvement and compliance, I stay abreast of automation trends to drive business growth effectively.Key Achievements:- Collaborated with the BI reporting team to develop structures in the DW enhancing operational insights.- Successfully deployed the AD Sync feature across all customers, streamlining internal user access points and improving system efficiency.- Established initial ARB process, facilitating efficient decision-making and project management.- Streamlined standard test plans to enable automation with RPA, reducing testing time and enhancing accuracy.- Implemented a fully automated solution for a series of business processes, enhancing business agility.- Developed an automated release management process centralizing work assignments and enhancing deployment accuracy and tracking.- Created a centralized client data management process for shared service teams, integrating reporting and eliminating manual processes.- Led access audit processes across all active clients and ensuring process alignment with Ops LT.

Houston, Texas, United States

As a Product Manager overseeing the Core Ben Admin Platform at Empyrean, I guide the entire lifecycle of our benefits administration platform, emphasizing scalability, efficiency, and the integration of modern technology solutions. My role involves spearheading improvement projects, prioritizing product requirements, and shaping the product's overarching vision. Collaborating closely with cross-functional teams, I aim to meet revenue targets, align with market demands, optimize operational processes, and elevate customer satisfaction.Key Achievements:- Successfully introduced data analytics to the product team, enabling data-driven decision-making.- Implemented comprehensive business case development, established team workstream structures, and managed project documentation and reporting.- Reviewed and processed nearly 230 requests, with a significant focus on enhancing operational efficiency.- Developed a crisis management process for effectively managing impacts across clients, ensuring timely response and resolution.- Engineered a streamlined financial reporting intake process across the enterprise, enhancing financial operations.- Led operational improvement scrum team in delivering new integration features with Jira and proprietary applications, enhancing enterprise reporting and system health monitoring.

Houston, Texas Area

Innovated processes and services across departments, from product integration to process streamlining. Executed project tasks with a focus on margin improvement. Ensured precision and quality in deliverables for stakeholders. Proficient in project management and SDLC.Confluence Process Optimization:- Established Confluence regression testing for large-scale application deployments, enhancing bug resolution.- Developed standardized Confluence setup for client teams, enabling streamlined communication.Training and Documentation:- Conducted weekly Confluence training for over 50 participants.- Created Confluence-based SOPs for processing departments, improving operational efficiency.Project Management:- Led deployment change management, ensuring smooth implementation.- Managed Active Directory Client Access Project, enhancing client efficiency.Client Relationship:- Streamlined client communication channels for Sales and Ops.- Created internal client team distribution lists for effective communication.Data Management:- Developed enterprise CRM for standardized reporting.- Created feature reporting for enterprise-wide usage metric capture.Process Improvement:- Established standardized Confluence client space, enhancing documentation storage.- Ported Client Data Collection process to JIRA for enhanced data processing.Team Collaboration:- Created dedicated Confluence spaces for Crisis Management and Change Advisory Board.- Trained ETS resources on Confluence for efficient task tracking.JIRA Customization:- Integrated ETS Platform Project into Client Data Reporting in JIRA for seamless operations.- Developed JIRA features for logging QA failures and finance validation, enhancing efficiency.

Houston, Texas Area

In my role as a Platform Solutions Senior Electronic Data Interchange Manager, I've demonstrated senior-level expertise and commitment across various enterprise projects. Leadership and Oversight:- Led deployment processes, trainings, and process improvements for all clients, mentoring various teams.- Co-created standardized implementation project plans, ensuring consistency and sustainability.- Deployed Project Insight and DOL overtime management strategy, benefiting multiple client teams.- Managed client communications and escalated issues for timely resolutions.Client Relationship Management:- Effectively communicated with senior-level clients and vendors, fostering strong partnerships.- Developed network-level file development strategies, resolving complex deployment issues.- Built effective partnerships with TPAs, ensuring successful project outcomes.Talent Development:- Implemented robust talent development strategies, including onboarding and continuous training.- Conducted one-on-one meetings to align goals and support career growth.- Played a key role in creating interactive PDP training curriculum and leading training sessions.Process Improvements and Documentation:- Developed resource allocation tools and efficient resource management methods.- Provided extensive documentation and training on carrier export processing and organizational processes.- Leveraged technology to streamline processes and automate QA procedures.Client Platform Utilization and Quality Assurance:- Increased utilization of latest platforms, ensuring quality delivery of all exports.- Managed QA processes and promoted a continuous improvement mindset.Solidifying Company Foundation:- Reviewed and discussed company-wide changes with employees, ensuring compliance.- Held resources accountable for behaviors supporting Empyrean’s policies, fostering a culture of excellence.

Houston, Texas Area

As a Carrier Operations Manager, I've overseen pivotal projects and spearheaded numerous initiatives to drive efficiency and excellence within our carrier operations domain. Here's a summary of my achievements:Carrier File Management:- Developed and managed critical carrier file feed development for multiple key clients.- Ensured adherence to industry standards and streamlined reporting processes for carrier file management.Operational Continuity:- Researched and provided comprehensive support for data recovery processes, ensuring operational continuity.Organizational Efficiency:- Established master tracking logs and role requirements, enhancing organizational efficiency.- Created essential tools and documents, including population queries, project calendars, and governance reports.Training and Development:- Led company-wide training sessions and boot camp sessions for carrier file deployment.- Conducted monthly 1:1 meetings with team members, fostering growth and development.- Facilitated successful transitions and advancements for team members into higher roles.Strategic Initiatives and Collaboration:- Played a pivotal role in defining best practices and contributed to strategic initiatives with IT.- Acted as a key liaison for global cooperation efforts during critical OE file transmissions.Planning and Strategy:- Developed a comprehensive Carrier Development Strategy, aligning resource needs and timelines.- Led the creation of vital documentation, such as carrier operations requirements and testing plans.Overall, these achievements reflect my commitment to driving operational excellence, fostering team growth, and ensuring seamless carrier operations across the organization.

Houston, Texas Area

As a Carrier Operations Systems Analyst, I specialize in developing and maintaining critical data exchange systems to streamline operations and enhance client satisfaction. Here's a snapshot of my contributions:Driving Innovation & Efficiency:- Developed Export File Library, reducing file management time.- Managed Carrier Communications for timely project completions.- Introduced POD Status Log for proactive issue resolution.- Designed Default Carrier Folder Setup for improved organization.- Implemented Import/Export Training Document for efficient operations.Technical Training & Empowerment:- Led Training for Organizational Members, accelerating onboarding.- Educated Carrier Ops Group on File Operations, fostering continuous learning.Tool Development & Automation:- Created OE 834 Validation Script Tool, reducing manual errors.- Implemented fulfilment process and New Programming Functionality for streamlined processes.- Launched OMNI Carrier Auto Email Feature for enhanced communication.- Authored New Carrier Requirements Document for efficiency and compliance.- Engineered Carrier Interface Automation Programming for improved file transmissions.Continual Improvement & Innovation:- Created New Interface for Carrier Outgoing Automation, showcasing commitment to innovation.Through these initiatives, I've elevated system functionalities, empowered teams, and fostered a culture of innovation and knowledge sharing, aiming to continuously drive efficiencies and enhance system capabilities.

A Web Developer with a focus on supporting the development, infrastructure maintenance, and deployment of web-based content management systems. This role entails creating and maintaining dynamic web solutions, ensuring seamless content management, and optimizing web infrastructure for optimal performance. Plays a vital role in delivering user-friendly and efficient web experiences.

Houston, Texas, United States

Skilled professional who specializes in customizing and crafting off-road vehicles and equipment. Expertise involves designing and fabricating custom parts, modifications, and accessories that enhance the performance and durability of off-road vehicles, ensuring they are well-equipped for challenging terrain and extreme conditions. Essential in the off-road automotive industry, delivering tailored solutions for off-road enthusiasts and adventurers.

Bachelor Of Science, Software Engineering, 3.98

Associate, Information Technology/Networking, 3.97

Associate, Automotive Technology, 3.96

Focus on automation fabrication and mechanical studies.