Improve profitability for small businesses in the Denver and Jefferson County area through the combined purchasing power of 80,000 businesses in the SBGA.

OnCall worldwide hardware and software support for Disk Library for Mainframe, VNX & Data Domain. Develop performance analysis and tuning software for Data Domain and for Dlm and employ on numerous customer boxes. Develop numerous Operations and Support tools as requested by both customers and management. Interface with partner Unisys for OS2200 sales and installation coordination – familiar with both major mainframe types. Contractor for 1 year then regular employee. Support Linux servers interfacing with z/OS and OS2200 mainframes through ficon interfaces across Brocade switches, with back end arrays of VNX type 1 and type 2 or Data Domain, both array types replicating across great distances to Target or bi,tri-directional boxes. Develop, test, and support EMC disaster recovery (primarily by professional services) scripts, interfacing with z/OS bpxpatch product. Prevent DU/DL on primary and redundant copies. Log into servers and switches to pull and analyze error statistics and logs from switches, VNX, Data Domain, DLm, and more. Monitor input queues for trouble tickets and meet SLAs for both dial-home and customer-originated issues. Find solutions to problems with elusive causes that cross technical boundaries.

DLm Support

Teach English to Adult Arab males and Develop Curriculum, test Educational Software, etc.

Install and support diverse technologies to help support the MVS-z/OS systems and to sunset a Unisys OS2200 environment. Succeeded in both Strategic Outsourcing (sales) and Service Delivery (support). Yellow Belt in Six Sigma. Provided Subject Matter Expertise for winning Outsourcing Engagements for Capital One and State of Georgia.Led effort to transform MVS competencies through Lean processes. Participated in Atlanta Pilot for new modular approach to software support. Combined local procedures with vendor manuals to create a set of Installation Documents. These explain local installation and support processes for numerous system software products as installed for a particular client, and are downloadable from a interior web-site.

Lead Mainframe Unisys Systems support. Implement leading-edge technologies including AIX/SP2 ("Deep Blue") and automated Disaster Recovery processes. Teach technical skills and diversity.Improved data transfer between MVS and AIX environments through conversion to EMC Infomover from IBM Escon.Learned and supported MVS, Unisys, and AIX environments to best troubleshoot interfaces of various kinds between them.

System Software Support for Unisys mainframes. Disaster Recovery, Business Continuity, Quality. Early alphanumeric paging from mainframe application.