Stephen Leimer Email & Phone Number

Leawood, Kansas, United States

-Provide tier 1 support to 500+ theaters nationwide, on call for after-hours issues.-Maintain workload of break/fix issues through Ivanti ticketing system.-Upkeep of LANs, including SD-WAN, Cisco switches and ASA’s, Fortinet switches and FortiGates, MoJo wireless APs, Polytouch Zoom phones, and POTS lines.-Internal customer support via inbound phone calls/group inbox emails and daily ticket resolution with external vendors.-Oversight of projects including LCM upgrades of CSWs, DSWs, and DFWs at 350+ locations and Polytouch deployment of 500+ locations.

Leawood, Kansas

-Provided advanced tier-2 support to 630+ theaters nationwide, on call for after-hours issues.-Responsible for analyzing trends and using findings to resolve issues prematurely.-Worked with various departments, including Network Services, Procurement, Facilities, and Tech Development to resolve identified problems.-Future-proofed existing systems and streamlined workload with use of developed scripts.-Managed a team of 4 direct reports.

Leawood, Kansas

-Provided tier-1 support for all systems of remote resolution including ticket completion, group inbox management, and internal phone guest service, using monitoring systems.-Identified, communicated, and supported operation issues by following predefined processes.-Documented and verified appropriate processes for team and outsource usage.-Completed projects assigned by TOC management and supervisors including software/firmware deployment, strategic initiative support, process documentation, field-facing communication.

-Opened, closed, and maintained customer accounts, credit cards, auto loans, and equity lines of credit.-Trained new employees and assisted Transaction Specialist 1’s with daily operations to reach branch goals.

Gladstone, Missouri, United States

-Ensured branch opening and closing procedures while maintaining a personal cash drawer.-Assisted with branch audit preparations, organized all documents and records.-Scanned customer transactions, explained products and services, and solved all debit/credit issues.

Business Marketing

Journalism

Activities and Societies: Debate team