Stephen Lepore

Stephen Lepore Email and Phone Number

Customer Success Leader | Cross-Functional Leadership | Implementation | Customer Relations @ 2U
lanham, maryland, united states
Stephen Lepore's Location
Whitehall, Michigan, United States, United States
Stephen Lepore's Contact Details

Stephen Lepore work email

Stephen Lepore personal email

About Stephen Lepore

​Transformational customer success leader with deep expertise in building authentic relationships that boost engagement, retention, and revenue. Outstanding in quickly identifying customers’ needs and targeted solutions. Creates key process improvements that save time, money, and resources. Relationship enthusiast, highly skilled in onboarding customers to maximize their full potential in the tech space. An influential business partner, self-starter, complex problem-solver, and customer-obsessed trailblazer who consistently delivers optimal customer experiences in rapidly changing and challenging environments, fostering trust, collaboration, and world-class service.

Stephen Lepore's Current Company Details
2U

2U

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Customer Success Leader | Cross-Functional Leadership | Implementation | Customer Relations
lanham, maryland, united states
Website:
2u.com
Employees:
3258
Stephen Lepore Work Experience Details
  • 2U
    Placement Specialist
    2U Oct 2022 - Present
    Michigan, United States
    Leads team initiatives that drive placement KPIs (on-time placement, world class Net Promoter Score, placements that exceed expectations through our department Placement Quality Review Tool)
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  • 2U
    Senior Ic, Student Engagement
    2U May 2019 - Present
    Denver, Colorado, United States (Remote)
    ​Joined as an Individual Contributor, quickly earning a senior promotion to assist in supporting multiple new business goals and​ ​objectives. Works cross-functionally to​ ​understand the needs of different customers while proposing and implementing new​ ​business opportunities and developing strategic initiatives for ensuring customer retention​ ​and expansion. Leverages a strategic​ ​approach that helps navigate complex customer​ ​engagements. Serves as the voice of the customer to advocate for and​ ​prioritize individual requests and familiarity improvements.
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  • 2U
    Individual Contributor, Student Engagement
    2U May 2018 - May 2019
    Greater Denver Area
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  • Bridgepoint Education
    Enrollment Services
    Bridgepoint Education Oct 2015 - May 2018
    Denver, Colorado, United States
    Joined as Enrollment Services Advisor I, earning 2 promotions in less than 3 years. Led a team of 15, training new staff and continuously monitoring team to provide coaching on sales techniques, program knowledge, and best practices for reaching goals. Reviewed admission applications, evaluated credentials, and made admission recommendations. Conducted one-on-one admission support to prospective students.
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  • Four Seasons Hotels And Resorts
    Assistant Manager
    Four Seasons Hotels And Resorts Jun 2013 - Sep 2015
    Denver, Co
    Managed 2 departments: an in-room service team of 15 and a pool bar/grill team of 10, overseeing guest services, cost control, labor control, scheduling, menu writing, merchandising, and accounting. Interviewed and hired staff members and facilitated new hire training/development. Instrumental in leading the hotel to earn the 5-diamond award from AAA with the highest scores received in in-room dining and pool bar/grill services.
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  • Santa Barbara City College
    Assistant Professor
    Santa Barbara City College 2012 - 2013
    Santa Barbara, California Area
    Professor Assistant / In-class tutor for college algebra immersion program. Class met 4 hours a day, 5 days a week. In-class assistant to help students move through 3 levels of algebra for a total of 13 credits. Also held learning center office hours meeting with groups and/or one-on-one tutoring. Certified tutor with Board of Ed.
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Stephen Lepore Skills

Admissions Event Planning Higher Education Leadership Development E Learning Microsoft Office Time Management Microsoft Word Microsoft Excel Management Teaching Student Financial Aid Research Customer Service Public Speaking Social Media Microsoft Powerpoint Leadership Communication Training Coaching Team Building Teamwork Sales Sales And Marketing

Stephen Lepore Education Details

Frequently Asked Questions about Stephen Lepore

What company does Stephen Lepore work for?

Stephen Lepore works for 2u

What is Stephen Lepore's role at the current company?

Stephen Lepore's current role is Customer Success Leader | Cross-Functional Leadership | Implementation | Customer Relations.

What is Stephen Lepore's email address?

Stephen Lepore's email address is sm****@****ail.com

What schools did Stephen Lepore attend?

Stephen Lepore attended Ashford University, Santa Barbara City College.

What skills is Stephen Lepore known for?

Stephen Lepore has skills like Admissions, Event Planning, Higher Education, Leadership Development, E Learning, Microsoft Office, Time Management, Microsoft Word, Microsoft Excel, Management, Teaching, Student Financial Aid.

Who are Stephen Lepore's colleagues?

Stephen Lepore's colleagues are Faith Schmitt, Omotola A., Brett Meyer, Phd, Lisa Ishimaru, Andra Washington, Mba, Honor Bowman, Jon Plumley.

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