Responsible on pre-sales support, solution POC, Microsoft 365 technical support and customer acquisition• Defined and developed internal system rules and infrastructure• Supported on user requirements evaluation, solution consultation and customer acquisition with alignment with sales team• Performed Microsoft 365 technical support ensuring services availability internally and also to external customers• Developed internal tools such as technical support process, the document templates and forms

Drive and facilitate Quality Assurance function in solution delivery• Shortened the QA service engagement lead time by standardized QA process in SDLC• Facilitated SDLC policies and processes documentation enhancement and maintenance ensuring process compliance and availability• Dealt with audit on QA process and deliverables ensuring audit findings and benefits derived• Performed testing deliverables QA and CRs gate-keeping, ensuring quality risks are under acceptable thresholdChampion application security and GRC (Governance, Risk, Compliance) functions in Solution Delivery department• Improved application security control by rolled out (WhiteSource / Mend) in CI/CD pipeline• Provided management view of application vulnerabilities report to derive management insight and support on vulnerabilities remediation action plan• Reduced risk level by immediately handled zero-day vulnerabilities response coordination• Performed process governance ensuring the application of audit and security elements in daily QA control activities• Ensuring sensitive data protection with coordinated regular data classification activities• Facilitated and coordinated risk & security assessments, and process control activities across Scrum teams, ensuring the identification and mitigation of risks and issues• Performed monitoring to ensure no risk and control item exceed threshold, and all items are well managed with holding regular assessment and status updateManage application testing materials and deliverables• Improve user experience on testing materials by enhanced testing process documentation, template package, deliverable format, and testing asset repository ensuring the simple and reusability of materials• Provided reports of application development QA performance for management for timely business decision making• Managed QA deliverables and action items accessibility ensuring continuous improvement and optimization

Manage Printing Outsourcing Project• Acted as project manager business process outsourcing project along entire project life cycle with project successfully roll out and earning planned tangible business benefits and efficiency• Initiated written application of material business change and supplemented Q&A communication to Insurance Authority Hong Kong for achieving insurance regulator’s approval• Initiated and completed full RFP process and vendor selection activities fulfilled process compliance• Drove business process reengineering completion and achieved business owner approval• Maintained project process compliance by facilitated various assessment with achieved key stakeholder approval and functional quality approval such as risk, compliance, legal, procurement, IT security, etc.• Achieved contract alignment after negotiation with vendor on pricing, legal terms and SLA, etc.• Seamlessly turned project into operation support• Ensured management engagement during project life cycle with regular status reported in IT steering committee and project status update channelResponsible on business demand and prioritization management with business leader collaboration • Enhanced the trust from key stakeholder of business to IT by re-built business engagement process on demand management and prioritization• Performed governance, and collaboration with both development teams and business, ensuring the validation, approval and record accuracy of business demands and delivery planPerform IT process enhancement• Enhanced IT resource management process to achieve agile resource allocation and distribution• Conducted IT process documentation and coaching best practices and tools enhancing process maturity• Carried out the synergy between project and resource management by revamped IT timesheet reporting process in Atlassian JIRA

Lead PMO team to deliver project office services and value to global sourcing projects, Asia retails projects, and multiple projects under SAP program• Facilitated business change management communication• Coordinated training, workshops, business blueprint signoff, testing artifacts, etc., and arranged war room, team building activities, key project milestone events, etc.• Supported SAP program and project managers on business case development, cost-benefit analysis (CBA) material establishment and presentation to CFOPerform Asia IT project governance• Facilitated gate keeping of project phase change• Ensured IT project process compliance with process deliverables monitoring and quality assurance• Conducted IT project status and performance reporting generation for management meeting• Collaborated with headquarter on streamlining global IT PMM, tools and templates in Asia• Collaborated with PMs and project team on knowledge, skills and best practice sharing• Facilitated regular PM methodology refresherResponsible on Asia regional projects financing control, monitor and reporting• Collaborated with finance on monthly project actual, forecast & accrual, payment schedule, etc.• Conducted tracking of SAP program budget and spending• Conducted SAP program vendors (such as Accenture) contracted payment management • Collaborated with project managers on project financial reviewMaintain sustainability of IT performance• Established and sustained IT performance measurement metrics and dashboard generation in regular basis ensuring consistent and continuous IT performance improvementPM resources support• Established IT program/project roadmap and pipeline with key IT stakeholder• Consolidated and made up the IT strategies and matrix presentation• Represented IT on contributing to Workday project procurement function deployment• Mentored IT teams on utilizing and maximizing the benefits from tools such as Smartsheet, CA Clarity and SharePoint

Global PMO Representative for Asia Pacific Region• Streamlined global PMM, IT policies and standards to Asia Pacific region with maintaining the AP specific needs • Contributed on global process enhancement ensuring decision making with consideration and balance of the demands and expectations from AsiaAsia IT project governance• Facilitated regular regional IT governance reviews with management reporting ensuring Asia IT project process compliance• Strengthened Asia project compliance monitoring by collaborated to establish regional IT portfolio and project KPIs measurement • Provided proactive mentoring and training to project team on process and PM skills ensuring project delivery successful• Facilitated administration of project management systems to deliver timely project tools support• Managed the enhancement of IT process documents and templates ensuring documentation accuracy and availabilityAsia project management• Performed project management on IT and business projects such as Mandatory Provident Fund (MPF) pension fund system integration• Assisted PMs on business case and project requirements documentation ensuring deliverables quality

Oversee Asia Regional IT systems and infrastructure support and maintenance• Performed IT systems and hardware procurement, vendors service management ensuring internal IT systems and services availability• Managed Asia headquarter IT helpdesk service, ensuring timely and quality resolution of IT issues and requests• Managed the outsourced data center operation and service performance ensuring systems stability and security• Managed IT operation procedures documentation development and maintenance ensuring process compliance, record traceability and information & system security• Performed administration & support on infrastructure such as Networks, PABX & AUDIX, Telecom, routers, servers, PCs, door access system and data center• Collaborated with US headquarters on network systems management• Supported on Asia regional IT annual operating budget planning and reportingProject management• Acted as PM to management IT projects such as Korea office and data center relocation, HK office relocation, data center co-location establishment, server room upgrade with environmental control system deployment, e-Com system deployment, high availability solutions establishment, Windows domain migration, multifunctional copiers deployment, LAN and WAN topology change, etc.• Supported on business projects such as Hyperion system migration

• Manage network and infrastructure systems operation and maintenance• Perform pre-sales support with proposal and technical writing• Supervise IT technical support team• Conduct project management and support (including marketing project, exhibition hosting, Firewalls deployment, Windows domain deployment)

• Conduct infrastructure project management and support such as data center relocation, office relocation, WAN services procurement, network and systems configuration• Responsible on administration of IT infrastructure systems and application systems maintenance ensuring optimal performance and reliability• Support business clients on infrastructure studies and product deployment (clients include CASH, Kingsway securities and New Century securities), ensuring customer satisfaction and compliance

• Perform IT helpdesk support and monitoring of infrastructure services to resolve daily IT issues and requests from internal and external users• Provide support on systems performance improvement project (including LAN, Windows, UNIX, Firewall and Lotus Notes)• Perform system administration in data center for clients having system co-location service (the system administration tasks include systems jobs automation, 7 x 24 Data Centre operation management, ISO9001 documentation, change management control, infrastructure analysis, etc.• Deliver on-site IT professional services to clients from various industries such as Airport Authority Hong Kong, JUSCO, Morgan Stanley, JP Morgan, Solutia, Dairy Farm, Arena (CargoNet) and Zuellig Pharma