Stephen Lim Email & Phone Number

Toronto, Ontario, Canada

Burlington, Ontario

• Managing the daily and long term scheduling operations of Toronto Pearson International Airport for restrictive access guards, customer service agents, canine units, and security specialists totaling 21,000 hours/week on average (1000+ staff) with a team of 5 scheduling staff• Ensuring 99.6% shifts are filled on a monthly basis• Reporting KPI’s related to absenteeism, minimizing overtime, identifying trends and behaviours of staff and resources to address with senior staff.• Reduced overtime from 8.5% down to under 2% from August 2017-May 2018• Interpreting and applying Collective Bargaining Agreement to address UNIFOR and seniority issues related to disputes/grievances, vacations, leave of absences, and shift bids.• Responsible for the training of all new resource planners for the department to ensure ISO 9001 standardization expectations

Toronto, Canada Area

• Recruiting, mentoring guards/supervisors, identifying security challenges for a physical security portfolio covering over 5,000+ hours/week (approximately 150+ guards).• Interacting with clients, guards, and supervisors at multiple sites to proactively understand their needs/challenges, meet/exceed expectations and pursed long term goals as well as anticipating short term needs for client satisfaction.• Addressing and managing administrative challenges relating to scheduling challenges, ensuring ISO 9001 compliance, and reporting of monthly KPI’s for the residential/commercial division.• Visiting 30+ sites to understand the unique operational requirements for each, resulting in revising standing orders to ensure information is accurate and current and identifying ways to improve services performed by security staff.

Burlington, Ontario

• Managing the daily scheduling operations of Toronto Pearson International Airport for restrictive access guards, and security specialists totaling 10,500 hours/week on average (225+ guards) and Residential guards

Richmond Hill

• Managing the operation of a 40,000 square foot facility, provided and executed recommendations to improve the overall physical conditions, resulting in financial savings• Successful for converting a paper system of data records to a digital format, resulting in improvements of administrative processes and a timely customer service for staff and clients. • Responsible for the training and managing the daily duties of staff covering 200 hours/week.• Acted as a representative for the badminton club with internal/external stakeholders regarding promotions, and conflict resolution.

• I was responsible for monitoring numerous systems including fire and life safety, access control and CCTV, along with being the first to respond to issues to company related issues.• I was involved in the tracking and deployment of security staff covering over 60 accounts, averaging 600 hours/week.• Achieved highest amount/percentage of covering open shifts for Toronto and Niagara Region accounts on a consistent basis from July to December.• Successful in providing direction and assistance to security officers in field when dealing with conflict resolution.• Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise

•Responsible for the training and managing of the daily duties of staff covering 500 hours of work per week.•Enhancing guest experiences through Life Safety protocols, minimizing potential liability issues, providing customer service for key stakeholders (internal/external clients)•Improved tenant relationships with management through physical presence, understanding and solving key issues, loss prevention

•Responsible for the training and managing of the daily duties of staff covering 168 hours of work per week.•Conduct access control duties, removal trespassers, highlight and investigate unusual occurrences on site.•Communicate and provide/receive feedback from senior management with Garda and the client, in order to execute optimal performance of physical security for the site.

•I produced reports showing an analysis of trends from the firm’s performance indicators resulted in the identification (and eventual completion) of private equity deals •Identified results in databases that allowed the firm to make strategic decisions on directing legal resources across Canada•Supported business development initiatives through research and creation of databases, executive summaries, and special reports relating to internal performance vs. industry competition

•Responsible for the reporting of department performance and progress of disposition of real estate assets for the province. •I assisted on the evaluation of vendors for procurement contracts that resulted in an improvement in the quality of information from 3rd party resources.•Trained department members on organizational software and provided educational opportunities for all team members in department, resulting in reduced computer-related downtime issues substantially.•Involved in the development of a standard operating procedure for real estate transactions, ensuring transparency for the company in relation to addressing audit issues.•Creating marketing tools and maintaining the company listings web site.

Bba, Business Administration

Ba, Public Administration (Pre-Law)

Education record