Stephen Lockyer Email & Phone Number

Taunton, Gb

United Kingdom

Working closely with our Sales and Managed Services delivery teams to design and implement process workflow solutions that support our clients’ ambitions to adopt new automated, integrated working practices and to maximise their ROI as part of their digital transformation activities.With a vision to make business a force for good and a mission that ensures business processes run smoothly so customers can focus on core activities, Commercial’s ‘complete office’ suite of divisions enable customers to achieve desired business, social and environmental outcomes.Commercial Divisions include:▪ Office Supplies ▪ Managed Print Services▪ Managed IT ▪ Smart Technologies▪ Interiors ▪ Print Management▪ Technology ▪ Creative SystemsClick on the links to find out more about Commercial.

United Kingdom

Working with re-seller partners to support business process automation and digital transformation through server and SaaS based capture, workflow and print management solutions and services.ORdigiNAL are an independent (privately owned) solutions distributor, working with leading software vendors and supplying solutions to 20+ countries.The ORdigiNAL Technology Portfolio includes solutions from market leaders in:• Print Management & Mobility (including cloud)• Capture, Workflow & Automation• Speech Recognition & Dictation• Microsoft Teams TelephonyORdigiNAL also offer a number of aligned Services:• Pre-Sales & Implementation• Structured Support• Direct Customer Helpdesk / Support Service• License Consolidation & Renewal

United Kingdom

Focal point for the Office Solutions Business in Xerox Europe. Responsible for the management of all regional aspects of the ‘Xerox Business Innovation Partner’ programme (XBIP) and working with global, regional and local teams to provide direction, leadership and promotion of the Xerox solutions strategy whilst identifying gaps and opportunities or initiatives to help achieve its overall aims of activity and revenue growth.Responsibilities & Achievements:- On-boarded Xerox’s 3rd party ‘Office’ solutions partners within Europe and responsibility for the ongoing relationship and offering life-cycle management.- Managed launch and enablement activities at a regional level and engaged with global and local stakeholder groups to create a common solutions portfolio, direction and capability set, thus simplifying the solutions value-proposition along with supporting services and resources.- Generated increased activity and participation through promotion of solutions partner offerings within Xerox Europe direct routes to market. Typical annual value of this activity was in excess of $10M.- Performed regular reporting and activity analysis which enabled best-practices to be shared from country to country and initiated specific actions and growth activities. - Conducted competitive intelligence reviews in support of competitive action programmes and input into R&D activities.- Organised the collection of consolidated country requirements to feed 3rd party solution identification and Xerox Offer / Programme development teams.- Supported specific customer, opportunity and bid activities, specifically where 3rd party solutions partner involvement was required.- Resolved issues related to customer support performance, supplier relationship, sales engagement, training / technical provision and contract alignment.- Supported marketing, training and customer events - presenting opportunity and value of Xerox and partner solution technologies.

United Kingdom

Responsible for the development and management of key operational programmes within the Xerox UK Professional Services Group for the ‘Large Enterprise’ business. These included governance, revenue management, resource management, training/development, and the interface with a number of groups and projects within Xerox Europe.Additionally, following the re-alignment of specific Analyst resources, I also directly managed the Xerox UK ‘Graphic Communications’ Analyst Team (9 heads).

United Kingdom

Responsible for the operational management of a 28 strong Analyst team which supplied technical pre-sales, implementation, and (in some cases) post-sales support to sales teams and customers across both ‘Office’ and ‘Production’ hardware and software portfolios.Specific metrics related to resource alignment/activity, revenue performance for sold services, customer satisfaction, and training/development of individuals and sub-teams.

United Kingdom

Responsible for the operational management of a 25 strong Analyst team which supplied technical pre-sales, implementation, and (in some cases) post-sales support to sales teams and customers across both ‘Office’ and ‘Production’ hardware and software portfolios.Specific metrics related to resource alignment/activity, revenue performance for sold services, customer satisfaction, and training/development of individuals and sub-teams.

United Kingdom

Senior Pre-Sales Analyst and Team Leader for the ‘Production Systems’ Analysts within the Central & South West region. Responsible for day-to-day resource scheduling and activity for this 12 strong team, along with training/development requirements and organisation, escalation management and providing direct support to Analysts, customers and our sales people as required.

United Kingdom

Responsible for providing pre-sales support to customers and sales people in relation to Xerox ‘Production’ systems. This included both cut-sheet (DocuTech, DocuPrint) and wide-format (ColorGrafx & Xerox Engineering Systems) devices, along with the related control systems (RIPs) and software solutions for composition, variable-data printing and document management.

United Kingdom

Responsible for the delivery of escalated technical support (pre-sales/post-sales) for the Xerox Engineering Systems & Xerox ColorGrafX Systems range of wide/large format printers, related software and finishing devices to the countries within the EMEA region. Additional responsibilities included in-country support for exhibitions, customer events and training activities.

United Kingdom

Responsible for supporting the network, servers, and end users at a major Rank Xerox development and manufacturing campus in the UK. In addition to break/fix activities, major project support included the complete re-design and move of the data-centre, the infrastructure and services requirements of the campus redevelopment and the handover of specific functions/activities following an outsourcing programme.

United Kingdom

4-year Electrical and Electronic Engineering Apprenticeship, which included time at college and placements within a range of on-site departments; including Product Design and Test, Product Manufacturing/Assembly and Information Management (I.T.).

Hnc - Computer Science, Computer And Information Sciences And Support Services

Onc - Electronics Engineering, Electrical And Electronics Engineering