Stephen Lorenz Email & Phone Number

Narberth, PA, US

Norristown, Pennsylvania, United States

• Provide comprehensive software and hardware support to over 800 staff members and Local Education Agencies (LEAs).
• Resolve intricate technical challenges involving Windows, iOS, macOS, Microsoft Office 365, and Google Workspace.
• Image computers and provision iOS devices using SCCM, Intune, and JAMF.
• Create and maintain internal technical knowledge base articles and documentation.
• Collaborate with Help Desk team members to successfully execute large projects, such as the installation of a new intercom system using IP paging adapters and speakers.
• Successfully implemented an asset tracking solution using open-source software, saving the organization licensing fees.

Oaks, Pennsylvania, United States

• Performed patching and remediation of security vulnerabilities on critical Windows servers.
• Migrated applications and provisioned new Windows servers for end-of-life migration.
• Provided support and resolved tickets for SEI's patch management software.
• Set up a dashboard and alerts in Elastic that monitor important server metrics

Wynnewood, Pennsylvania, United States

• Received orders, carefully selected items, and packaged items for home delivery.
• Provided exceptional customer service and assisted other departments such as grocery and produce.

University Park, Pennsylvania, United States

• Maintained operation of Penn State’s computer labs and assisted users with software and machines.
• Provided in-person and phone support; troubleshooted issues such as password resets and Wi-Fi connectivity.
• Beginning Jan. 2017, supervised computer lab consultants working in multiple computer labs across campus. Provided leadership and mentoring. Coordinated lab consultants and assigned tasks.

Media, Pennsylvania, United States

• Created documentation for internal information security procedures.
• Reviewed data from security tools such as Nessus and SIEM.
• Gained knowledge and experience regarding security policy and procedure used by a corporate information security department.

Media, Pennsylvania, United States

• Created documentation for internal information security procedures.
• Reviewed data from security tools such as Nessus and SIEM.
• Gained knowledge and experience regarding security policy and procedure used by a corporate information security department.