Mentor claims department staff while distinguishing myself as the Subject Matter Expert on liability theory, arbitration potential, and evidence utilization.Calibrate processes to ensure team members are using accurate and effective policies and procedures in multiple jurisdictions for property and casualty losses.Review claim files to assess the cause of action, evaluate recovery potential, plan recovery strategy, document action, and follow up to achieve a fair and equitable… Show more Mentor claims department staff while distinguishing myself as the Subject Matter Expert on liability theory, arbitration potential, and evidence utilization.Calibrate processes to ensure team members are using accurate and effective policies and procedures in multiple jurisdictions for property and casualty losses.Review claim files to assess the cause of action, evaluate recovery potential, plan recovery strategy, document action, and follow up to achieve a fair and equitable disposition.Collaborate with legal counsel on suit filings, cause and origin reporting, and the implementation of forensic engineering experts all while keeping a keen eye on the projected litigation expense budget to ensure a worthwhile return on investment.Streamline problematic procedures; for example, maximized recoveries on duplicate payment of funds, reworded multiple customer/b2b communications to clarify ambiguous language, and enabled safeguards to preserve statute of limitation for 'at-risk' files.Identify areas of growth in talent for the team; proposed an entry level role on the team to field the more data entry driven aspects of the job allowing the experienced and proven negotiators to handle the more specialized recovery tasks.Partnered with talent acquisition to interview, hire and onboard the newest recovery team member.Assumed the role of interim leader to conduct bi-weekly round table meetings, collect production data for the business, and take on all other duties expected of the acting manager as those needs arise. Show less

● Managing automobile physical damage repair projects helping clients to get back on the road.● Conducting supply chain purchasing decisions based on supplier part prices, availability, and deliverytime frames.● Discovering and documenting damages resulting from collision and comprehensive losses. Issuingtimely payments to expedite repairs.● Negotiating with shops to reach an agreed price to indemnify customers at the lowest cost.● Exploring trends in the auto insurance… Show more ● Managing automobile physical damage repair projects helping clients to get back on the road.● Conducting supply chain purchasing decisions based on supplier part prices, availability, and deliverytime frames.● Discovering and documenting damages resulting from collision and comprehensive losses. Issuingtimely payments to expedite repairs.● Negotiating with shops to reach an agreed price to indemnify customers at the lowest cost.● Exploring trends in the auto insurance industry to keep up with the rapidly changing environment ofauto manufacturer requirements, repair techniques, and technologies. Show less

● Drafted and submitted demands to liable third-party carriers influencing others to pay our first-partycompany losses.● Prepared and filed contentions for inter-company arbitration hearings with a highly favorable award rate.● Negotiated maximum recoveries based on case evidence, state-specific tort law, and third-party auditreports.● Independently prioritized workload to manage 300-500 active claim files for expedited recovery.… Show more ● Drafted and submitted demands to liable third-party carriers influencing others to pay our first-partycompany losses.● Prepared and filed contentions for inter-company arbitration hearings with a highly favorable award rate.● Negotiated maximum recoveries based on case evidence, state-specific tort law, and third-party auditreports.● Independently prioritized workload to manage 300-500 active claim files for expedited recovery. ● Netted recoveries of $8.2 million total in the previous fiscal year (2017) distinguishing myself as the top recovery specialist for my team and 8th overall company-wide. My average monthly recovery earnings were 148% ahead of plan. Show less

● Investigated claims for recovery potential in determining singular or multiple at-fault parties, evaluatedthe level of negligence contributed by each, submitted demands to the appropriate carriers, and closelymonitored the progress of claims to ensure payments are delivered expediently.● Negotiated settlements with liability insurance carriers to minimize first-party losses.● Netted recoveries earning the spot of top core subrogation specialist in Ohio.

Responsible for delivering world class claim handling practices across a broad range of loss scenarios. Oversee managed repair projects with our preferred contractor network, maintaining reasonable timelines for the acquisition of materials and execution of labor.Evaluate losses to determine if potential coverage exclusions or limitations exist according to specific policy coverage forms.

Responsible for the production of 1500 barrels of the highest quality craft beer in the Columbus vicinity valuing upwards of $13.5 million a year in gross revenue. Act as a company spokesperson at large tasting events to spread the philosophy of quality craftsmanship hereby contributing to an gross product sales increase of more than 60% over the 2013 sales total.

● Built a successful $450K premium per year agency through exemplary sales performance andprocedural knowledge.● Collaborated with Marketing to recognize which design elements were most conducive to the customerexperience.● Created and implemented a successful Nationwide Insurance sales outlet dealing in multiple lines ofinsurance ranging from property and casualty to life products and annuities.

● Engaged a salesforce of four personal lines producers, three commercial producers, and twolife/financial producers for consultative selling and goal achievement through teamwork.● Implemented a new information system client management tool and established connections with threestart-up insurance carriers to enhance the customer experience through ease of use and increased productoptions for hundreds of clients.● Diversified sales channels through the hiring of bilingual… Show more ● Engaged a salesforce of four personal lines producers, three commercial producers, and twolife/financial producers for consultative selling and goal achievement through teamwork.● Implemented a new information system client management tool and established connections with threestart-up insurance carriers to enhance the customer experience through ease of use and increased productoptions for hundreds of clients.● Diversified sales channels through the hiring of bilingual staff members and configuring our call matrixto route calls according to customer language needs.● Served as Subject Matter Expert holding weekly workshops to share product, underwriting, and salesknowledge with the agency workforce; organized a weekly round table sales meeting to discussagency-level opportunities and to recognize associate successes. Show less

● Analysed data drawn from sales channel portfolio growth percentages and loss ratios to effectively minimize adverse selection of property and casualty risk.● Coordinated with the Nationwide Office of Product in the implementation of loss trend reduction strategies.● Developed and facilitated the Property Underwriting portion of ongoing Agency New Hire Training Classes. As co-coordinator of the program, planned overall framework to establish course structure and timeline.● Applied… Show more ● Analysed data drawn from sales channel portfolio growth percentages and loss ratios to effectively minimize adverse selection of property and casualty risk.● Coordinated with the Nationwide Office of Product in the implementation of loss trend reduction strategies.● Developed and facilitated the Property Underwriting portion of ongoing Agency New Hire Training Classes. As co-coordinator of the program, planned overall framework to establish course structure and timeline.● Applied technical expertise and astute decision-making skills in the evaluation of inspection material to assess insurability in case underwriting files. Show less