Stephen Loughlin Email & Phone Number

• Expanded my portfolio from Blueface to support more of the Comcast Business products serving voice services internationally.•Managed programmes , projects and teams that spanned multiple time zones. • Built relationships between Product Managers , Product Owners , Scrum Masters and was fully engaged in Programme Increment Planning.•Played a pivotal role in the integration of Blueface into Comcast Business •Strategically aligned a new Comcast Business acquisition to the current and more established ways of working in our business.

•Established A PMO for Blueface and introduced a Portfolio Governance Structure to accompany a new Project Management Framework based on the best PMI practices and guided all the Senior Leadership Team , Senior Stakeholders and the wider business through a new way of working.•Grew and developed my PMO team from a team of 2 Project Managers to a team of 12 with varying disciplines of Project Managers , Programme Managers , Business Analysts and Project Coordinators delivering large scale and complex project and programmes in Europe and the United States of America ranging from customer deployments , product releases / enhancements, audits, cyber security , data center migrations, network and infrastructure upgrades.•Spearheaded several iterations of a PMO framework transitioning it from a Waterfall based methodology to a SAFe Agile approach as we integrated more with our HQ in Comcast Business where we had capacity on their release train.•Led many regulatory projects and am currently a member of the oversight committee after serving two years as Chairperson for the Industry Fixed Number Portability Forum for 2 years.•More recently ,I have taken on a similar role to strategically align a new Comcast Business acquisition to the current and more established ways of working in our business.

•Lead a team focused on the delivery and activation of Business Voice products and services to deliver on the Virgin Media Business objectives and goals including the delivery of Wholesale, Retail, Enterprise SIP, Hosted PBX, number management, Business mobile and fixed porting.•Played a key role in new voice products that were released by Virgin Media Business which included Virgin Media Mobile and their Hosted PBX Product.•Acted as the B2B liaison with the Irish telecoms regulator and have been involved in the role out industry wide projects that revolutionized the fixed number porting in the Ireland. I lead this project for Virgin Media Business and worked with all Irish operators in the RFP , Contracting process and implementation of a new porting clearing house and database.

•Responsible for the planning and delivery of the Virgin WiFi product in Ireland and the UK.•Co-ordinating site surveys with the customer,dealing with applications to local authorities for wayleave if it was required , liaise with backhaul data supplier to have internet in the premises.•Working with and co-ordinating the scheduling of a WiFi engineer to install all access points.

•Responsible for all porting activity within Virgin Media Business. •Co-ordinated with operators to ensure all numbers were ported within the regulatory SLA. •Liaised with the approved Virgin Media vendors and schedule onsite visits if required. I was the point of contact to ensure all Regulatory reporting was accurate for all ports in and out of Virgin Media Business.•Played a key role in the development of a number management system that allows Virgin Media to track all their number ranges.

•Technical support for SME and Enterprise data & voice customers.•Ensure that all calls were answered within an acceptable time frame , customer issues were triaged and customers were continuously updated with the most update to date information as possible.All calls an issues were logged in the CRM and remedy.

•Responsible for maintaining and upselling key business accounts. •Acted as the single point of contact for large business and answer any queries they may have had ranging from billing , technical support , retention , upselling , changes and moves in relation to Wholesale Line Rental (WLR) and Broadband services.

•Selling and maintaining key blue-chip clients with multimedia and pay per use internet kiosks in the Ireland , UK and the Middle East. The clients of ICE Tech ranged from Public Sector , Private Sector ,Retail , Local and Central Government.•Part of a team who completed complex tenders and the largest contract awarded to me was in excess of €1 Million.

•Maintaining and upselling key business accounts. •Acted as the single point of contact for large business and answer any queries they may have had ranging from billing,technical support,retention,upselling,changes and moves in relation to Wholesale Line Renal (WLR) and Broadband services.