Stephen Lui Email & Phone Number

Hong Kong

1. Student Learning Enhancement: Initiate and coordinate student learning enhancement schemes with impactful outcomes. Organise specialised and general seminars/events for focused groups of CityUHK students (https://www.cityu.edu.hk/cityutiger/);2. Organisation of Extracurricular Activities: Collaborate with faculty and staff to ensure seamless coordination and successful execution of student-centered initiatives;3. Education Project Management: Oversee the planning, execution, and evaluation of learning and teaching projects, ensuring they are completed on time, within budget, and with an efficient feedback loop for quality enhancement;4. Gateway Education: Coordinate quality assurance tasks according to university guidelines and provide critical analysis. Review GE course credit transfer applications and manage GE course capacity and demand;

1. As part of the senior management team to facilitate internationalisation strategies of the University2. Maintained a portfolio of 350+ international partners worldwide3. Devised and oversaw innovative and high-impact marketing campaigns for exchange programmes4. Recreated the Risk Management Protocols and Standard Operating Procedures (SOP) for exchange operations, providing strategic direction and operational oversight

Hong Kong

1. Leader of several matrix project teams from a diversified background, facilitating performance in training, advisory, events, government funding projects, international placement management, etc.2. Deploying gamification engagement strategies in a digital transformation project and created a virtual platform connecting 140+ prominent leaders in Hong Kong and over 700 university talents from a diversified background3. Managing various government funding projects, including 10 million grant on STEM talent development, advising over 100 start-up employers in the areas of talent acquisition management 4. Handled diversity and inclusion special projects, assisting non-local talents, international students and special needs talents adapt to the local workplace and access to available resources5. Driving and executing university talent strategy by partnering with international employers (from 32 countries), and local trade development offices to foster internationalization of university talents through experiential placement programmes6. Collaborating with academic unit leaders and develop L&D initiatives for undergraduates, postgraduates and doctorates to enhance employability and career development, with satisfaction rate of over 90 percent every year7. Led a team to manage the LinkedIn account of talent programme promoting awareness of talent development efforts by the University on youth holistic development

Hong Kong

Key Achievements1. Planned, organised and delivered career training to i) career office interviewersii) undergraduates, master and doctorate students, including topics like career planning, assessment centre training, pre-internship training and 90 days into your first job.2. Initiated "Exploring China through Hong Kong Enterprises" programme, helping HK enterprises to arrange student internship in China.3. Achieved 102% overall placement target in 2017 with a team of 6 career advisors4. Achieved 84-91% satisfaction rate in Shanghai, Hangzhou and Xi'an internship programme management.5. Recruited, interviewed, nominated and trained over 500 accounting, management, engineering, construction, applied science, hotel management students amongst 2400+ job applications6. Secured 185 mainland internship opportunities by working with agents and actively reaching out Alumni employers in Shanghai, Beijing, Hangzhou and Xi’an (23% increase in 2017)7. Took up the new role of Facebook live career coach attracting a maximum reach of 1000+ PolyU undergraduates, postgraduates and doctorates to the Career Facebook Page

Causeway Bay

1. Developed the management trainee programmes, job transfer, mentoring and coaching programmes for talents identification and development2. Identified training needs with line managers and design training programmes to align with company needs3. Conducted softskills and behavioural change programmes for frontline staff and unit managers3. Trained the trainers - coaching, training and develop SMEs to deliver product knowledge and systems training4. Developed competency models to enhance training effectiveness.5. Evaluated training effectiveness through observation, questionnaires and interviews6. Speaker and Company Representative for Hong Kong Association for Customer Service Excellence

Hong Kong

Program Developer1. Offered consultancy services for 80+ educational institutions in terms of human resource, budget and logistics management for EDB funding projects, including teacher training workshops, NET positions and short English courses2. Devised 200+ implementation plan and assigned teacher trainers / tutors for education projects in secondary schools and post-graduate institutions3. Outlined 100+ training programs (for both adults and young learners) to meet with the needs of the context of the institutionsTeam Manager and Trainer1. Coordinated trainers, tutors and course-writers to ensure the smooth running of the program2. Briefed, debriefed and evaluated trainers’ and tutors’ performance3. Trained and lead sales team members in both oral and written communication skills required in client management4. Analysed market situation, formulating relevant sales and marketing strategies to meet up with sales target Presenter and Coordinator1. Presented company profile, missions and program highlights to existing and potential clients2. Coordinated, followed-up and evaluated the effectiveness of various education projects on hand3. Reported project statuses to management parties of existing clients

Presenter1.Speaker in Franchise Recruitment Seminar in Hong Kong and Shanghai2.Speaker to recruit worldwide franchise, in overseas business meetings and International Expos (Singapore, Malaysia, Korea, India, China)Franchise Training3.Conducting training covering a. training, b. sales and c. operation for franchisee trainers from various training centres(Shanghai, Suzhou, Dalian, QuanZhou, Dongguan, Central, Mongkok, Tuen Mun,)System Developer4.Developed a web-based training platform for a. program, b. sales and c. operation training5. Developed HR Training Manual and related HR documents6.Developed Department Training GuideTraining Manager7. Supervising the Hong Kong Headquarters training consultant team8. Coordinating training projects with Shanghai Headquarters9. Discovering franchisee / centre training needs and developed respective training modules for clientsCentre Manager10. Managed the operation, sales, customer service and training of a training centre in Mongkok11. Designed customer evaluation report templates for customer debriefing and feedbackResearch and Development12. Picked up the course content of four intelligence programs of the company and initiated corresponding revamption

Hong Kong

Hong Kong

Master’S Degree, Msc In Management (Human Resources Management), With Credit

A+ Negotiation and Conflict Management A Organizational Behavior A Managing Organization and People

Graduate Diploma, Adult Education And Training, Merit

B.A., English (Special Stream)

Activities and Societies: Organizer of College and Department Orientation CampSpecial Stream with full funding to Oxford Immersion.

Education record

Activities and Societies: Ex-committee Member, Student Association