Stephen Lyons Email & Phone Number

Union Beach, Nj, Us

Self motivated leader who started cutting lawns out of my Acura sedan as a side hustle and created The People's Landscaper & Snow Removal in 2019 within 3 months by focusing on the customer experience. My strong interpersonal skills to build relationships with my customers and employees along with a diverse operational background has allowed me to win multiple customer services awards, achieve above industry CSI scores by almost 4 points and grow my residential and commercial portfolio to regularly service over 250 properties between snow removal and lawn maintenance services.• Hire, train and mentor staff of 7 employees.• Coordinate, confirm and schedule estimates and confirm appointments.• Utilize cloud software for pricing, ordering, scheduling work, and billing.• Stay up to date on industry events to help build network for exitisting and potential vendor partnerships.• Created and implemented marketing strategies such as Mulch Madness and the Union Beach Library Christmas tree sale to help grow customer base.• Create a safe work environment by reviewing hazards, making sure employees have safety glasses and proper training on new equipment when purchased.• Maintain almost a 5.0 social media score rating with over 140 customer reviews on Facebook, Yelp, BBB, House, Angie's List etc...• Create budgeting and forecasting plans for equipment purchases, sales promotions, payroll hours, fuel and maintenance of all equipment.

With over 20 years of experience as a Club DJ, I bring an extensive music repertoire, exceptional technical skills, and a passion for creating unforgettable experiences on the dance floor. My ability to curate diverse playlists, adapt to dynamic environments, and provide outstanding customer service has resulted in increased guest satisfaction, repeat business, and international recognition. My experience in Music Production and proficiency in DJ software enable me to seamlessly blend tracks and create captivating performances. I am excited to contribute my talents to multiple venues where I host and DJ Karaoke weekly , where I can bring joy and energy to the dancefloor and contribute to the mission of cultivating great relationships and making happy memories.-Exhibited editing, mixing, and composition skills to create popular remixes and 80+ club-ready playlists-Operated various DJ software programs to play a curated mix of songs at 100+ live events-Surpassed event attendees’ expectations and maintained a 95% customer satisfaction rating-Earned referrals after successful events, increasing the company client base by 35% in my first year

Woodcliff Lake, Nj, Us

• Oversee Party City’s corporate training strategy in partnership with the Human Resources and Learning and Development departments.• Serve as an effective point of contact for all corporate employees that includes on-boarding, goal setting, performance management, succession planning and recognition.• Design training strategy and yearly training calendar for Ecommerce, Halloween City, Toy City & Amscan corporate offices• Trained and supervised over 600 employees across multiple departments and multiple corporate offices.• Maintained a working knowledge of company needs and immediate concerns to effectively and accurately plan training programs.• Collaborating with subject matter experts throughout the organization and vendors to understand training needs for associates and prescribe (and, at times, produce) appropriate training solution.• Asist with design of internal training programs, including formulating lesson plans and determining training methods.• Provides leadership and direction on training methodology and instructional delivery, to ensure learning effectiveness.• Designed leadership training series to facilitate meeting organizational goals and individual professional needs.• Facilitate pre and post training activities – logistics, tracking, material production, responding to questions related to training.• Conducted webinar series for field leaders on effective communication, payroll management and Microsoft Office 365.• Created on-boarding hiring manager toolkit impacting over 300 new hires and 62 hiring managers reducing staff training period by more than two weeks.• Introduced a new way for corporate associates and new hires to introduce themselves to each other thru a quarterly executive meet & greet breakfast.

Fairport, New York, Us

• Lead a training department responsible for all aspects of sales, operations, acquisitions and HR functions of the Monro Inc. portfolio including: legal compliance, employee relations, recruiting, sales training and change leadership, career path development while maintaining company culture and values, reducing costs, and partnering with senior leadership, managers, employees, and support staff. • Oversee all aspects of budgeting, planning and implementing training initiatives across 1200 automotive retail stores in the US.• Managed an $800,000 annual training budget.• Spearhead the roll out of Monro Online Learning Management System and leverage all in-built workflows for maximizing efficiencies.• Lead the Learning Management System vendor selection processes, negotiating contract terms to ensure optimal services and profitability of programs. • Create structured development plans for all technical and management levels identifying learning objectives and due dates ensuring the achievement of each step. • Leads and/or supports development initiatives to improve individual and team performance across the business and enhance employee core capabilities.• Select and manage external training partners using vast knowledge of external resource availability, as well as the ability to facilitate the customization, and driving implementation of learning and development initiatives.• Reduce acquisition set up time by using Group Me app software to develop a training feedback procedure which streamlined newly acquired store standards and operating efficiency.• Implement process improvement enabling the organization to scale effectively through rapid acquisition growth. Identified, trained, and executed the standardization of countless processes from facilities to technology, fulfillment, inventory, sales and operations across all departments within the company.

Nashville, Tennessee, Us

• Oversaw sales, technical and business operations training for over 2200 Bridgestone retail locations across the United Sates. Managed 22 education professionals responsible for the deployment of teammate training and development, new product launches, and cross functional team rollouts. • Improved business efficiency by deploying Operational Excellence, a training program that resulted in national teammate injury expense reduction of 8%, teammate experience of 5% turnover reduction.• Expanded the Bridgestone Global Olympic activation in 2200 stores which resulted in Bridgestone Retail Operations meeting its Bridgestone Tire objective of an additional 4 tires per store per week.• Consulted with region management team on individual and team developmental needs.• Co-Managed a $10 million education and travel budget and $2.2 million technical training budget.• Created an award-winning training program in Maplewood High School aimed for students to achieve their automotive certification upon graduation and generating 16 students coming to work for Bridgestone after they graduated since its inception. • Directed the activities of 22 training professionals in the design, implementation and evaluation of training programs to increase teammate knowledge, skills and productivity.• Provided direction of training to Division Vice President on business matters that impacted our culture, people and customers.• Addressed performance gap in declining Bridgestone/Firestone tires and co-created tire sales training that was introduced during new hire orientation resulting in a $178 thousand tire improvement.

Nashville, Tennessee, Us

• Proven leadership results in hiring, coaching, motivating, and managing a team of 55 retail stores across the Northeast United States (NY, MD, VA, PA, DC) for driving new sales growth of automotive tire and services. Sales generated through national accounts, business-to-business and retail consumers.• Directed the complexities of business operations through recruitment, selection, and management of 55 direct reports and 500 indirect reports that included store managers, sales teammates and technicians.• Overcame a $1.1 million increase in uncontrolled expenses through a sales improvement of $3.5 million and generating a profit of $1 million.• Identified and analyzed sales gross margins and created a strategy that accelerated net income growth from $27 million to $30 million in two years.• Successfully opened 6 retail locations, hired/trained all new personnel and established sales and service departments that performed above budget in first 12 months being opened.• Achieved sales growth from $52 million in 2010 to $59 million in 2014.• Used internal systems, resources and tools to develop high potential talent. Collaborated with managers on individual development plans to mentor a team of high performers resulting in 11 internal promotions in leadership positions.• Led store teams to achieve business model results: improved net operating income by 12% which resulted in a 37% profit improvement that was #1 in the Nation in profit improvement in 3 months in 2015.

Nashville, Tennessee, Us

• Set strategic direction and managed sales and operations for a retail store team of 13 employees. Devised challenging performance expectations, points of sale, work flow, customer service, and store communications • Grew profitability from $140 thousand to $331 thousand in four years by increasing employee retention, establishing an appointment process and a customer satisfaction index score of 94%. • Formulated a tire sales strategy that focused on local dealer commercial business that maximized sales from 5900 tires sold to 8400 tires sold. • Coached sales associates on product knowledge through in-store product training and using tools separate from corporate communications which resulted in sales increase of $600 thousand. • Conducted quarterly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Electronics & Computer Technology Degree, Math, Science, It, Accounting

Diploma