Stephen Lyons Email & Phone Number

Union Beach, NJ, US

• Self motivated leader who started cutting lawns out of my Acura sedan as a side hustle and created The People's Landscaper & Snow Removal in 2019 within 3 months by focusing on the customer experience. My strong.
• Hire, train and mentor staff of 7 employees.
• Coordinate, confirm and schedule estimates and confirm appointments.
• Utilize cloud software for pricing, ordering, scheduling work, and billing.
• Stay up to date on industry events to help build network for exitisting and potential vendor partnerships.
• Created and implemented marketing strategies such as Mulch Madness and the Union Beach Library Christmas tree sale to help grow customer base.

With over 20 years of experience as a Club DJ, I bring an extensive music repertoire, exceptional technical skills, and a passion for creating unforgettable experiences on the dance floor. My ability to curate diverse playlists, adapt to dynamic environments, and provide outstanding customer service has resulted in increased guest satisfaction, repeat.

Woodcliff Lake, NJ, US

• Oversee Party City’s corporate training strategy in partnership with the Human Resources and Learning and Development departments.
• Serve as an effective point of contact for all corporate employees that includes on-boarding, goal setting, performance management, succession planning and recognition.
• Design training strategy and yearly training calendar for Ecommerce, Halloween City, Toy City & Amscan corporate offices
• Trained and supervised over 600 employees across multiple departments and multiple corporate offices.
• Maintained a working knowledge of company needs and immediate concerns to effectively and accurately plan training programs.
• Collaborating with subject matter experts throughout the organization and vendors to understand training needs for associates and prescribe (and, at times, produce) appropriate training solution.

Fairport, New York, US

• Lead a training department responsible for all aspects of sales, operations, acquisitions and HR functions of the Monro Inc. portfolio including: legal compliance, employee relations, recruiting, sales training and.
• Oversee all aspects of budgeting, planning and implementing training initiatives across 1200 automotive retail stores in the US.
• Managed an $800,000 annual training budget.
• Spearhead the roll out of Monro Online Learning Management System and leverage all in-built workflows for maximizing efficiencies.
• Lead the Learning Management System vendor selection processes, negotiating contract terms to ensure optimal services and profitability of programs.
• Create structured development plans for all technical and management levels identifying learning objectives and due dates ensuring the achievement of each step.

Nashville, Tennessee, US

• Oversaw sales, technical and business operations training for over 2200 Bridgestone retail locations across the United Sates. Managed 22 education professionals responsible for the deployment of teammate training and.
• Improved business efficiency by deploying Operational Excellence, a training program that resulted in national teammate injury expense reduction of 8%, teammate experience of 5% turnover reduction.
• Expanded the Bridgestone Global Olympic activation in 2200 stores which resulted in Bridgestone Retail Operations meeting its Bridgestone Tire objective of an additional 4 tires per store per week.
• Consulted with region management team on individual and team developmental needs.
• Co-Managed a $10 million education and travel budget and $2.2 million technical training budget.
• Created an award-winning training program in Maplewood High School aimed for students to achieve their automotive certification upon graduation and generating 16 students coming to work for Bridgestone after they.

Nashville, Tennessee, US

• Proven leadership results in hiring, coaching, motivating, and managing a team of 55 retail stores across the Northeast United States (NY, MD, VA, PA, DC) for driving new sales growth of automotive tire and services..
• Directed the complexities of business operations through recruitment, selection, and management of 55 direct reports and 500 indirect reports that included store managers, sales teammates and technicians.
• Overcame a $1.1 million increase in uncontrolled expenses through a sales improvement of $3.5 million and generating a profit of $1 million.
• Identified and analyzed sales gross margins and created a strategy that accelerated net income growth from $27 million to $30 million in two years.
• Successfully opened 6 retail locations, hired/trained all new personnel and established sales and service departments that performed above budget in first 12 months being opened.
• Achieved sales growth from $52 million in 2010 to $59 million in 2014.

Nashville, Tennessee, US

• Set strategic direction and managed sales and operations for a retail store team of 13 employees. Devised challenging performance expectations, points of sale, work flow, customer service, and store communications
• Grew profitability from $140 thousand to $331 thousand in four years by increasing employee retention, establishing an appointment process and a customer satisfaction index score of 94%.
• Formulated a tire sales strategy that focused on local dealer commercial business that maximized sales from 5900 tires sold to 8400 tires sold.
• Coached sales associates on product knowledge through in-store product training and using tools separate from corporate communications which resulted in sales increase of $600 thousand.
• Conducted quarterly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Electronics & Computer Technology Degree, Math, Science, It, Accounting

Diploma