Stephen M. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Content Creator, making technology and coding accessible to everyone. I create engaging content, including tutorials, guides, and blog posts, to help others learn and implement innovative tools and technologies. With a solid foundation in programming and architecture concepts and a keen interest in industry trends, I'm dedicated to sharing my knowledge and expertise with the community.Expertise: - Technology trends and emerging tools - Programming concepts (Python, NodeJS, JavaScript, HTML/CSS) - Database Concepts (SQL, Postgres, MySQL) - Containerisation with tools like Docker - Artificial Intelligence and Large Language Models

Sydney, New South Wales, Australia

As a Solutions Architect and Senior Manager at King Living, I lead a team dedicated to bringing innovative projects from concept to reality, ensuring alignment with strategic goals and delivering value. My responsibilities include overseeing project lifecycles, team leadership, strategic planning, and solution design. My prior role as Senior Manager of Platforms, focusing on our e-commerce platform, laid the foundation for my current position, enhancing our digital strategy integration.Leadership is central to my approach, emphasizing collaboration and a unified business perspective to overcome challenges. I'm driven by a passion for technology consulting, constantly engaging with industry trends and innovative solutions to maintain our competitive edge.I've spearheaded key initiatives that have enhanced customer experiences and driven revenue growth, highlighting my commitment to impactful results. My approach to cross-functional collaboration involves direct engagement and using digital dashboards for clear communication, fostering stakeholder buy-in and a unified organizational purpose.At King Living, I'm not just developing systems but building a digital ecosystem that fosters growth, innovation, and superior customer experiences, continually pushing digital boundaries.

Sydney, New South Wales, Australia

Driving Business Success at MetaAs a Solutions Architect, I spearheaded a transformative program to revolutionize the Media Business Engineering Team's operational model, leveraging my expertise in stakeholder management, API integrations, program management, and SQL reporting.Key Achievements: - Operational Excellence: Led a comprehensive overhaul of existing workflows, pinpointing pain points and implementing solutions to boost efficiency and productivity. - Data-Driven Insights: Delivered critical project reporting, distilling complex data sets into actionable trends and insights that informed strategic decision-making. - Content Optimization: Collaborated with Content Curation teams to develop targeted data queries, uncovering key metrics and driving data-informed content strategies.Technical Leadership: - Stakeholder Collaboration: Fostered strong relationships with cross-functional teams, driving consensus and alignment across the organization. - Technical Innovation: Utilized API integrations, program management, and SQL reporting expertise to drive successful projects and initiatives. - Data Storytelling: Crafted compelling data visualizations, communicating complex findings to stakeholders and driving business outcomes.

Sydney, New South Wales, Australia

Transforming Hospitality Integrations at DoshiiAs Head of Integrations, I spearheaded the technical account management, integration support, and integration engineering teams to revolutionize Doshii's cloud platform integrations with leading POS systems and applications in the hospitality industry. Collaborating closely with the C-Suite, I prioritized strategic partner integrations, driving business growth through effective management and delivery of complex projects.Key Achievements: - Accelerated Partner Integrations: Led cross-functional teams to integrate Doshii's platform with multiple POS systems and apps, streamlining processes and infrastructure to support partner growth. - Process Innovation: Championed process improvements for partner certification, significantly enhancing integration efficiency and overall performance. - Technical Leadership: Built trust with key partners, establishing Doshii as a leading hospitality integration platform, and fostered a collaborative work environment, driving successful integration outcomes and partner satisfaction.Core Expertise: - Strategic Leadership: Led high-performing teams, driving business growth through effective integration management and delivery. - Stakeholder Collaboration: Fostered strong relationships with C-Suite executives, partners, and cross-functional teams, ensuring seamless communication and collaboration. - Technical Excellence: Spearheaded API integrations, project management, and team building, driving technical innovation and process improvements.

Sydney, New South Wales, Australia

Driving Partner Success at DoshiiAs a Partner Success Manager, I was instrumental in forging strategic technical partnerships and establishing Doshii's integrations capability, positioning the company for success ahead of its acquisition by X15, CBA's venture scaling arm.Key Achievements: - Partnership Excellence: Spearheaded key partnerships, driving seamless integrations and fostering strong relationships with partners, C-level stakeholders, and internal teams. - Integration Leadership: Led high-impact integration projects, providing expert technical advisory and ensuring partner-centric solutions that propelled Doshii's platform success. - Technical Visionary: Shaped the integration roadmap, ensuring Doshii's platform evolved to meet partners' changing needs, and cementing the company's industry leadership.Strategic Impact: - Stakeholder Collaboration: Fostered trust with C-level stakeholders, partners, and internal teams, driving consensus and alignment. - Technical Innovation: Leveraged API integration expertise, technical advisory, and leadership to drive partner success and business growth. - Cross-Functional Leadership: Unified efforts across teams, ensuring timely delivery of high-quality integration projects and seamless partner experiences.

Sydney, New South Wales, Australia

Driving Integration Excellence at eBayAs an Integration Manager, I spearheaded the technical onboarding and integration of sellers through third-party middleware providers, showcasing expertise in stakeholder management, API integration, problem-solving, and technical advisory.Key Achievements: - Integration Mastery: Successfully managed complex seller onboarding integrations, ensuring seamless experiences for partners and eBay. - Technical Leadership: Provided expert guidance on eBay's APIs, best practices, and policy compliance, empowering partners to integrate efficiently. - Stakeholder Alignment: Fostered effective communication with retailers, partners, and internal teams, ensuring aligned expectations and timelines.Strategic Impact: - Technical Visionary: Led the technical onboarding process, from requirements gathering to launch, driving integration success. - Problem-Solving Expertise: Identified and resolved issues quickly, ensuring smooth integration experiences. - Collaborative Leadership: United cross-functional teams, stakeholders, and partners, driving consensus and integration excellence.

Sydney, Australia

Driving Business Growth through Strategic PartnershipsAs Senior Technical Account Manager for Australia and New Zealand, I leveraged my expertise in stakeholder management, solution engineering, API integration, problem-solving, and technical advisory to fuel business growth and enhance customer satisfaction through successful integrations with key strategic partners.Key Achievements: - Partner Technology Strategy: Crafted and executed a tailored partner technology strategy for ANZ, identifying and cultivating key partnerships, and driving adoption of our products and services. - Customer Advocacy: Championed point of sale integration in ANZ, collaborating closely with partners to ensure seamless integration and exceptional customer experiences. - Solution Innovation: Led solution design workshops with strategic partners, uncovering new opportunities and optimizing existing integrations.Integration Success Stories: - Coles Online Ordering Integration: Spearheaded a high-impact integration with Coles, designing and supporting a custom solution, and ensuring seamless execution through ongoing support and troubleshooting. - BWS/Endeavour Drinks Group Online Ordering Integration: Led a successful integration with BWS/Endeavour Drinks Group, delivering a user-friendly and seamless experience, and providing expert support and issue resolution.

Sydney, Australia

tldr; My time as an IT Business Partner allowed me to leverage a range of skills to drive successful outcomes. By working collaboratively with key stakeholders and leveraging my expertise in IT strategy, solution engineering, and stakeholder management, I was able to identify, prioritize, and deliver a range of impactful initiatives that helped to advance the institution's broader strategic objectives.As an IT Business Partner at UNSW, I was responsible for collaborating with departments to identify and prioritize new ideas and initiatives, as well as for developing and implementing IT solutions that support the institution's strategic objectives. Additionally, I was product manager for our ideation system, working with development teams to improve functionality and processes.One of my key achievements was identifying 15 areas of improvement from across various departments. Through regular consultations and workshops, I was able to identify and prioritize these initiatives based on their alignment with the university's strategic goals and IT capabilities. Additionally, I played a crucial role in the Strategic IT roadmap for Research, bringing multiple projects through our pipeline.Another area of success was increasing customer sentiment by aligning customer technology requirements with relevant UNSW IT service offerings. By collaborating with key stakeholders, I was able to develop a deep understanding of their technology needs and work with internal IT teams to deliver effective solutions that met these requirements. Finally, as an IT Business Partner, I assisted in organizing and facilitating fact-finding workshops for business capabilities, which helped to aid in understanding the appetite for enterprise-wide solutions. By bringing together key stakeholders and subject matter experts, I was able to identify and prioritize key business challenges and opportunities, ultimately helping to drive the development and implementation of innovative IT solutions.

Wollongong, Australia

tldr; My strong stakeholder management, project management, team work, problem solving, and vendor management skills allowed me to deliver successful projects that met the needs of stakeholders and contributed to the growth of the business.As an IT Business Analyst, my key responsibilities were to manage the IT deliverables for multiple projects, working closely with stakeholders to ensure their requirements were captured and met throughout the project lifecycle. I was responsible for creating project plans and timelines, tracking project milestones, and managing risks and issues that arose. Additionally, I developed strong relationships with vendors to ensure that their work aligned with the project goals and met the expected quality standards.One of my key achievements was managing the IT deliverables for a vendor developed project to upgrade a web portal used by tens of thousands of customers. This involved coordinating with multiple stakeholders and our vendor, ensuring that the project was delivered on time, and working with the development team to resolve any issues that arose during the project.I also created Excel macros to manage project resources for planning purposes, which helped to streamline the project management process and ensure that resources were allocated effectively. Furthermore, I managed an IT infrastructure project to upgrade the backend of some partner tooling, which involved working closely with our partner to understand their budget, requirements and ensure a smooth transition to the new infrastructure.

Sydney, Australia

tldr; As a Technical Account Manager, I demonstrated expertise in stakeholder management, solutions engineering, technical advisory, account management, API integrations, and project management. My achievements in building reporting tools, leading integration projects, and acting as a technical advisor helped to drive business growth and improve customer satisfaction. My ability to manage complex technical projects and deliver them on time and within budget helped to establish me as a trusted partner to your clients.As a Technical Account Manager, I was responsible for managing the technical relationship between Trip Advisor and its partners, with a focus on ensuring that partners received the highest level of service possible. My role required strong stakeholder management skills, as well as expertise in technical advisory, solutions engineering, account management, API integrations, and project management.One of my key achievements was building reporting tools using SQL, Google Data Studio, and Google Big Data to investigate API integration health. This tool allowed me to reduce errors on some integrations by as much as 90%, resulting in improved performance and increased customer satisfaction. I also assisted the product owner in understanding new requirements from partners. I acted as a voice of the customer and built business cases for changes based on this, presenting them to ensure that user stories could be added to the backlog as part of agile methodologies. This helped to ensure that customer needs were reflected in the product roadmap and that new features were delivered in a timely manner.As a Technical Account Manager, I acted as a key technical advisor for sales and partners, providing guidance and advice to reduce the friction and investment required by partners to build integrations. My expertise in API integrations and project management allowed me to successfully manage complex technical projects and deliver them on time and within budget.

Sydney, Australia

tldr; My role was a front-end web developer at a digital agency requiring a range of technical skills, project management abilities, and client relationship management expertise. I was responsible for designing and developing websites, managing projects, providing technical support, and customizing CRM instances to meet client requirements.As a front-end web developer at a digital agency, my role was to design and develop visually appealing and user-friendly websites using a range of software development languages and tools. I was responsible for writing code in Javascript, HTML, SQL, and CSS to create engaging interfaces that met client requirements and adhered to industry standards.My role also involved managing projects from inception to delivery, ensuring that timelines and budgets were met and that deliverables met client expectations. I was responsible for communicating with clients, managing account relationships, and providing regular project updates.As a technical support specialist, I was responsible for providing first and second-level support to clients, troubleshooting issues and providing solutions. I leveraged my deep understanding of web technologies and was able to diagnose and resolve complex technical issues.I was also responsible for customizing Microsoft Dynamics CRM instances, which involved creating custom workflows, forms, and reports to meet client requirements. This required a deep understanding of Customer Relationship Management (CRM) technologies and the ability to work closely with clients to understand their business needs and translate them into technical requirements.

Sydney, Australia

tldr; As a business analyst, I demonstrated expertise in software development, business analysis, mentoring, and stakeholder management. I led LEAN and Six Sigma efforts, developed workload management and infrastructure health tools, mentored junior staff, and managed multiple projects to successful delivery. My contributions were critical in streamlining operations, reducing costs, and improving overall efficiency for the business.As a business analyst, I was responsible for using my technical skills to develop and improve software applications and processes to meet business requirements. My expertise in PHP and SQL allowed me to build sophisticated solutions that streamlined operations and enhanced overall efficiency.My role also involved mentoring junior staff, providing guidance and support to help them develop their skills and grow within the business. I demonstrated strong stakeholder management abilities, collaborating closely with business leaders to identify opportunities for improvement and communicate technical solutions in a clear and concise manner.In addition, I led efforts to implement LEAN and Six Sigma methodologies across Australia and New Zealand, driving continuous improvement initiatives that led to significant cost savings and process improvements. I also developed workload management and infrastructure health tools that enabled teams to proactively monitor and manage critical systems, reducing downtime and improving overall system reliability.As a project manager, I successfully delivered several internal projects, ensuring that they were completed on time and within budget. My focus on quality and attention to detail ensured that the solutions I delivered met the high standards expected by stakeholders.

Sydney, Australia

tldr; My role as an IT Graduate at IBM required a diverse skill set, including software development, business analysis, troubleshooting, and leadership. I worked collaboratively with teams, identify pain points and areas for improvement, and develop solutions that drove business outcomes.As an IT Graduate at IBM, I was involved in two distinct roles, each of which required a range of technical and soft skills.In my first role I was part of the Data Centre Resource Management team. My primary responsibility was to create a tool that enabled data centers to order consumables such as tapes, paper, and hardware. I used my software development and process improvement skills to design a system that removed friction in the ordering process and reduced the ordering time by 75%. My contributions were critical in streamlining operations, ensuring timely delivery of critical resources, and enhancing overall efficiency.In my second role, I worked with the IT Storage Infrastructure team. Here, I used my business analysis and project management skills to lead firmware update projects and improve the operational model of the teams. I led efforts to implement LEAN and Six Sigma frameworks to reduce waste and improve operational efficiency. I identified areas of improvement and develop strategies to optimize processes, leading to significant improvements in productivity and cost savings for the business. I also leveraged my technical expertise to develop new products that solved pain points for the business. My troubleshooting abilities allowed me to identify and solve complex issues that arose during projects, making me an indispensable part of the team. As a leader, I was able to drive teams towards the common goal, ensuring timely delivery of projects while maintaining high standards of quality.

Sydney, Australia

tldr; My strong technical skills and ability to work collaboratively with stakeholders and clients were critical to the success of the projects I worked on. My focus on delivering high-quality solutions that met the unique needs of each client helped to build strong relationships and drive business growth.As a Web Designer, I was responsible for designing and developing websites using my technical skills in HTML, CSS, and JavaScript. I also had a strong focus on stakeholder management, working closely with clients to understand their needs and requirements and ensure that their vision was successfully translated into a functional website.My role also involved technical support across the full product portfolio, ensuring that customers were able to use the websites and other products effectively and without issue. I was on call to help customers experiencing website issues, working quickly to resolve any problems and ensuring that customer satisfaction was maintained.In addition, I also played a key role in account management, building strong relationships with clients and working closely with them to identify new opportunities and develop customized solutions to meet their needs. I leveraged my skills in customizing Microsoft Dynamics CRM instances to meet specific client requirements, providing a tailored solution that met their unique business needs.Overall, as a Web Designer, I demonstrated expertise in stakeholder management, technical support, account management, and software development. I successfully took websites from concept to delivery, managed technical support across the full product portfolio, customized Microsoft Dynamics CRM instances, and provided timely and effective support to customers experiencing website issues.