Stephen Couture Email & Phone Number

Smithfield, Ri, Us

Responsible for overseeing software delivery systems and implementation practices, establishing IT governance and technology innovation.

• Provide support for existing hardware, software and network infrastructure.• Design and set up the network infrastructure of their new office and warehouse.• Install over 40 Cat 6 Plenum cable runs for data and VOIP phone system.• Setup and configure Sonicwall switches and firewalls.• Setup and configure Microsoft domain, application and file servers.• Setup and configure Dell notebook computers.

Supported company acquisition by Merck in 2013, and then by Providence in 2019, on all facets of the transition. This included due diligence regarding all IT functions and migrating our custom software to a new enterprise software platform.• Managed multimillion dollar budgets, infrastructure and software development projects, legal contracts, SLA’s, SOW’s, PO’s, software licenses, invoices, and developed, modified and maintained a three year technology roadmap.• Negotiated contracts and have demonstrated experience saving the company hundreds of thousands on existing contracts which included telecommunications, security, hardware, and software vendors.• Monitored vendor performance, tracking against KPI’s and contractual commitments. • Maintained high-level knowledge of current and emerging technology and software applications.• Managed company-level architecture, platform and data configuration processes and implementation protocols.• Interview, hire, coach, counsel, mentor, motivate, perform annual performance evaluations, and managed a team of four direct reports and 12-18 team members including hardware technicians, network technicians, security personnel, project managers, business analysts, application developers, and quality assurance testers.• Product owner of large-scale Salesforce projects which includes SF CRM, SF B2B, SFMC, SF Shield, Orchestra CMS, Jitterbit, and CyberSource. • Migrated from our custom .NET software to Salesforce, enterprise software platform. This included our web site, ecommerce site, coaching platform, CRM, and new Clinic Innovation Platform.• Direct software engineering team's complex project development and functionality objectives.• Managed a Systems Integration team of onshore and offshore third-party developers.• Managed a third party offshore IOS and Android development team for APP development.• Initiated and coordinated implementation of new data security measures across the company’s IT infrastructure.

• Managed the company’s infrastructure both in house, at external data centers and cloud based.• Managed a corporate help desk team using Microsoft SCCM ticketing system.• Expertise in IT security which includes PCI compliance, HIPAA, CCPA, security policies, security training, and phishing campaigns. I also have considerable experience with SIEM’s, penetration testing, vulnerability scans, and internal and external audits.• Responsible for security patches for all hardware and software. We used Microsoft SCCM to push patches across the domain.• Managed our DR site (system backups and snapshots).• Carried out business continuity plan to maintain data protection in the event of a natural disaster or long-term outage.• Carried out incident response plan and policy. It outlines how to minimize the duration and damage of security incidents, identifies stakeholders, streamlines digital forensics, improves recovery time, reduces negative publicity and customer upset.• A member of our IT Security Steering Committee along with our COO, HR Director, Systems Admin, and legal counsel.• Created over 30 security policies for employees and vendors.• Managed quarterly security trainings, annual HIPAA trainings, security trainings when onboarding new employees, and phishing campaigns.• Worked on numerous security posture assessments/vendor security questionnaires.

• Managed various Windows Servers including Terminal, Exchange, SQL, MS Dynamics, Hyper-V clusters for virtual servers, Domain controller, SFTP, Azure, and cloud servers.• Managed an Avaya IP phone system with Touchpoint call center software.• Facilitated ongoing team development and growth through training and professional skills enhancement.• Provided project leadership in dynamic technology-driven environment with multiple priorities.