Stephen Mcdermott Email & Phone Number

Heimenkirch, Bayern, De

Manages the day to day operations of the Natec USA LLC office. Supporting all North American Natec customers with a call center, field service, service parts, and an in-house repair center.

Waukesha, Wi, Us

Manages the Service Operations and Service Sustaining team for multiple product groups including portable, commercial, and industrial backup generators, mobile light towers, and clean energy products. ►Responsible for leading the Global Service Operations Program team and provide sustained process improvements critical to service deliverables to release new products, achieve strategic service goals, and impact financial results based on service offerings and support plans.►Manage, mentor, and train a team of 6 which includes prioritizing tasks, providing coaching, managing team performance, and tracking service team accountability for project deliverables. ►Accountable for maintaining or creating communication lines between the Customer Service Teams (Technical Training, Technical Publications, Warranty Administration, Technical and Customer Contact Centers) and the New Product Introduction (NPI) Project teams (Engineering, Sourcing, Quality, Marketing, and Product Development). ►In charge of creating and/or improving product development processes to ensure all new products are service ready prior to their product launch date.►Lead and participate in Failure Mode Effect Analysis teams

Chicago, Us

I take the lead in managing and coordinating service implementations for the organization’s technically advanced MRI and PETMR imaging products. I also provide subject matter expertise for service activities in the program team, including analyzing product features, creating technical publications, and delivering systematic training. I coordinate with suppliers globally to ensure the proper setup and functioning of parts.►Created procedures for service manuals for new product offerings by defining service instructions for equipment, including calibration procedures, field modifications, part replacements, software upgrades, and installations.►Created online training classes for end users providing step-by-step training and guidance on service procedures. ►Represented the “Voice of the Customer” by obtaining and reviewing actionable data from the field; delivered feedback to the engineering team and worked collaboratively to improve upon features and functions. ►As the Communication’s Leader in the organization’s veterans network, coordinated with Employee Resource Groups to create inclusivity for veterans and employees of all backgrounds; successfully worked to develop and foster a positive working culture by coordinating events providing open discussions on career development and employee coaching.

Chicago, Us

I received a promotion to this role to support the engineering team in identifying, troubleshooting, and solving problems due to my extensive field experience and understanding of customer interactions with company products and services. I played an instrumental role in determining new feature integrations to be implemented. I managed the communications functions to ensure transparency and global exposure for product-related items. ►I owned product and subsystem requirements related to serviceability, and failure diagnosis of assigned products and services, including installation, maintenance, repair, and parts support strategies throughout the product lifecycle.►Led all service aspects of a special project to design an innovative, fast, and accurate heart rate detection feature within a baby warmer for use within hospitals immediately following birth, implemented so that the existing warmer could simply be upgraded without requiring a replacement device. Projections indicate $85 million in incremental revenue over the next five years, impacting 53,000+ unit install base in over 160 countries.►Defined service manual procedures for new product offerings by defining service instructions for equipment, including calibration procedures, field modifications, part replacements, software upgrades, and installations.►Formed sustaining relationships by effectively networking and interfacing with external organizations and third-party partners such as operations, service, and various technical support teams.

Chicago, Us

I provided efficient and thorough data collection through effective testing of third-party coils for clinical and research applications. Responsibilities included designing, fabrication, testing, and maintaining documentation on prototype RF coils used in MR scanners. Received recognition for success in innovation and ability to deliver effective decision-making through testing.►Increased sales by designing a much more efficient coil for MRI scanners with much improved imaging quality, smaller in size and 60% lighter in weight, more cost-effective, and more comfortable for the patient. ►Increased efficiency of the engineering team by developing and maintaining a macro-based tracking system for all engineering-owned coils and phantoms stored in the centralized “Coil Library”.

Chicago, Us

MRI specialist, which includes, but not limited to: troubleshooting, calibrating, and installing MRI systems. Provide support for over 300 engineers in development applications. Perform software installations and hardware upgrades as needed. Perform verification, validation, and qualification to meet FDA standards. Perform cryogen helium handling. Also group safety team leader.

Menomonee Falls, Wi, Us

Perform maintenance and repairs of RF systems used in remote controlled overhead cranes and locomotives. Responsible for all modifications to existing radio systems, which includes creating a parts list, pricing, quoting the customer, creating the sales order, and occasionally performing the modifications in the field. Work with research and development on continuous system improvements.

San Diego, Ca, Us

Perform installation, maintenance, and repair of OCR equipment for the maritime shipping industry in the Port of Long Beach, and Port of Los Angeles, used for container tracking on truck, crane, and rail systems. Programming computers, setting up I/O cards, setting up network workgroups, PLC integration, system installation and calibration.

Huntington Beach, California, Us

Perform pneumatic, electronic, hydraulic, and mechanical maintenance and repair of injection/rotational/compression plastics molding equipment. Responsible for tracking down and ordering needed parts as required.

Washington, Dc, Us

Determine necessary modifications and/or repairs of F-18 Hornet communication and navigation equipment. Held classified security clearance.