Technical role where I was hands on with security solutions as a principal program manager, accelerating and scaling maturity across multiple service offerings. Program managed vendor trust, risk, security governance, and Executive Order 14028 compliance initiatives.

Operated as a member of the Strategy & Corporate Development team. Responsible for leadership of intellectual property initiatives and the development of new service offerings for the marketplace.

Member of the Strategy & Corporate Development team focused on technology and intellectual property during ATG’s acquisition by Cognizant. Oversight, evangelization, and alliances support of 30+ intellectual property assets including knowledge, training, technical accelerators, products, and thought leadership.Responsible for the ongoing maintenance of the Atlas Delivery Framework®, which enables successful completion of delivery projects at scale, by providing methodology, tools, knowledge and training that unify the efforts of all necessary functions, from Sales through Post Production Support. Atlas establishes a universal methodology and collection of essential tools to be used on every project, and also provides a protocol for vendor-specific practices to organize and share their toolkits, training, and knowledge.

Responsible for senior level duties related to ATG’s provision of technical and business solutions to clients, specifically focused on software engineering, project methodology & toolkit, solution engineering, solution architecture, project leadership, and iterative build/test/deploy delivery. Led the founding of the ATG Engineering team, bringing together practitioners from Software, Data, Integration, and Quality Engineering disciplines, and establishing best practices for design review, Git-based version control, and intellectual property capture.

Provided leadership on client facing projects which includes business systems analysis, business area assessment, user needs analysis, project management, business systems design, solution configuration, testing, and application support on a variety of cloud-based and on premise packaged software solutions across the Quote to Cash spectrum / Monetization Ecosystem. - Created and led the largest Salesforce Billing practice in the industry, with over 100 trained consultants. This practice created and maintains Salesforce Billing Essentials - the only Salesforce Billing training available in the industry, which has been delivered to consultancies around the world - from boutique to GSI. This practice also develops and maintains Salesforce Billing documentation and best practices to augment that produced by Salesforce.- Co-led and co-created the Atlas Delivery Framework. ATG's Atlas Framework™ enables successful completion of delivery projects at scale, by providing methodology, tools, knowledge and training that unify the efforts of all necessary functions, from Sales through Post Production Support. Atlas establishes a universal methodology and collection of essential tools to be used on every project, and also provides a protocol for vendor-specific practices to organize and share their toolkits, training, and knowledge.- Identified, developed, and coached a team of SaaS Solution Specialists to execute on high-impact managed services and go-to-market initiatives, specifically around CRM, CPQ, Billing, and the general Monetization Ecosystem.- Maintained senior level expertise and currency in industry leading information management technologies, providing consulting subject matter expertise/consulting knowledge as required. Areas of focus: Aria Billing, Decisions Workflow, Salesforce CRM, Salesforce CPQ (SteelBrick), and Salesforce Billing (SteelBrick / InvoiceIt).

Recruited, developed, and coached a team of SaaS solution architects, developers, and implementation consultants to execute on high-impact professional services projects, specifically around Customer Relationship Management (CRM), Configure-Price-Quote (CPQ), Billing, and the Monetization Ecosystem. - Managed staff utilization, skill development, and non-client project work per billable utilization targets for each team member.- Upheld policies for Solution Specialist team, and developed policies that contributed to increased efficiency and reduced costs.- Provided leadership on client facing projects which included business systems analysis, business area assessment, user needs analysis, project management, business systems design, solution configuration, testing, and application support on a variety of cloud-based and on premise packaged software solutions across the Quote to Cash spectrum / Monetization Ecosystem.

Client-facing Project Manager on an iterative CRM software development project for a $1-2 Billion/yr. global telecommunications and web conferencing company. In addition to serving as Project Manager on a 30+ sized team, I was heavily involved in Business/Systems Analysis efforts, and partially involved in the development effort. - Effectively staffed and managed a near-sourced third party software development team for this project. - Personally implemented, managed, and utilized multiple systems/tools in support of this project, including the JIRA OnDemand suite (JIRA, GreenHopper, Confluence, FishEye), Subversion Source Code Control repository, Nexus artifactory, Apache Tomcat web container, Apache Maven build management, Rackspace and Client hosted Red Hat Linux virtual machines.- Deployed CRM system globally to 400+ users, and oversaw change management and adoption in US, Europe, Asia, and Latin America.Internal project manager responsible for building a corporate IT department and leading major projects.- Created and assumed IT single point of contact role for ATG. Resolved numerous cases/troubles/problems for a variety of ATG resources, including most of the senior leadership. Provided leadership and guidance on numerous IT analysis functions. Generated numerous professional, comprehensive communications regarding corporate IT policies/decisions. - Assumed IT/Service/System provisioning and helpdesk role for ATG, including analysis and installation of an IT asset management and helpdesk system. Managed IT on-boarding/off-boarding for new and transitioning employees. - Managed the installation of Proximiti VoIP phone system across the company's large geographic area, from business case analysis through trials, training, and execution.- Managed company-wide conversion from Microsoft Exchange to Google Business Suite.

Administration and maintenance of hardware, software, and network in a predominately Microsoft environment. - Conducted maintenance of workstation imaging, operating system upgrades, and anti-virus administration across 500+ computers.- Led the pilot phase of Moodle Learning platform deployment, which ultimately resulted in school-wide adoption across dozens of instructors and thousands of students.

Led and conducted wartime human intelligence operations.- Noncommissioned Officer (NCO) in charge of a Human Intelligence Operational Management Team that coordinated and supervised the military source operations of approximately 45 human intelligence collectors during Operation Iraqi Freedom (OIF), 2008-2010.- NCO and Platoon Sergeant responsible for 16 soldiers, 2008-2009.- Responsible for editing and processing military intelligence documents that are available to the international intelligence community during OIF 2006-2008.- Human intelligence collector during OIF 2006-2008.- Provided intelligence and computer skills training to Soldiers in the Iraqi Army, using an interpreter, during OIF 2006-2008.- Received extensive training in interview, interrogation, and intelligence collection techniques from The Reid Institute, The Phoenix Group, CACI, and the US Army School of Intelligence at Fort Huachuca.- Provided extensive classroom and on the job training to hundreds of soldiers to include training in interview and interrogation techniques, debriefing skills, public speaking, and report writing.- Maintained Top Secret/Sensitive Compartmented Information security clearance.

Star West Satellite is a regional service provider for Dish Network that operates offices in five Northwest states. Responsibilities and accomplishments:- FSS-300 certified satellite receiver system technician.- Quality control manager responsible for checking other technicians' work.- Designed, built, and maintained the company website and email system.- Conducted business analysis using database applications and aided in adjusting company strategy.- Responsible for managing the company's expansion into two new markets while experiencing an annual growth rate of approximately 80%. This included:- Scouting approximately 45 new employees using job fairs, newspaper advertisements, and extensive interviews.- Assisting the human resources process with background checks, drug tests, and paperwork.- Training and certifying new technicians and warehouse managers.- Managing warehouse operations with daily inventory averaging $1.5 Million.- Supervising the maintenance and safekeeping of dozens of fleet vehicles.