Stephen Vega Email & Phone Number

Miami, Fl, Us

United States

• Act as the point of contact for supply chain & sales leaders to prioritize shipments to customers based on available & projected inventory• Respond to internal stakeholders via email & other communication methods regarding the status of shipments & projecting expected order fulfillment lead-times• Release & prioritize shipments in Axon's ERP system• Expert in ERP system and train team on updates as they roll out• Investigate errors in shipments and identify resolution steps• Provide tracking information, packing slips, and other order confirmation to internal stakeholders• Run reports on shipment aging and develop plans to decrease time to fulfillment• Collaborate with all sales departments and members to ensure everyone is up to date on changes, timelines, and customer needs• Partner with IT to transform and improve the information flow, system, tools and process related to the physical movement of product• Proactively identify trends, process improvements and propose/implement solutions• Develop communication procedures, guidelines and policies and clearly document all interactions• Develop process or performance improvements to enhance the customer experience

Miami, Florida, United States

Miami, Florida

- Managed project budgets valued at $5K to $100K, prepared quotations, provided updates to project managers on finances, inputted updates into MS Dynamics AX, and established charge lines.- Composed daily, weekly, monthly, quarterly, and yearly reports on spending, invoices, and project performance for project managers and team leadership.- Performed labor corrections as determined by Enterprise Operations Cash Management, identified movable workhours, adjusted accounts payable, and coordinated with local offices.- Adjusted gross margins calculations and provided financial information during project review meetings.- Managed quality assurance for client invoicing, prepared billing notes according to work completed, and made necessary updates, and conducted quality assurance.- Pitched and implemented an improvement to project tracking for a major client and created individualwebsites utilizing MS SharePoint, which increased coordination between seven Project Managers.- Coordinated 4-5 consultants per project, created work orders, managed invoices, and tracked performance.

Dadeland

Ensure inventory accuracy through daily cycle counts and blind counts.Enhance customer experience by brining product from the warehouse to the customer on the sales floorProcess and ship returns to central Apple WarehouseWork store operations to receive product and scan it into the system

Dadeland

Oversees the merchandising planogram implementation and ensures that thepresentation meets brand standardsEnsures that the salesfloor is replenished according to company guidelinesProvides feedback to store leadership and Market Support about merchandise concerns andareas for improvementFocus on training other Specialists in the store on maintaining brand standardsEducates the store team about visual standards to ensure that everyone understands AppleRetail’s directionBuilds and develops a talented team and a customer-centric cultureEducates and trains all employees on the proper use of store fixtures and facilitiesPromptly reports facility needsManages all Visual Merchandising supplies, including fixtures, and communicates needs tomanager

Dadeland

Assist customers in finding the right solution for their Apple technology needs.Maintain the visual standards as described by Apple.Maintain a high energy and positive atmosphere at all times.Create realistic customer expectations in order to ensure best customer experience.Handle all customer transactions involving intake of cash or processing credit card for purchases.Trained incoming new hires on best practices and how to position a complete solution to their customersFacilitated training sessions- both formal and on the fly- to check for understanding of current strategiesEnsure that the company's visual standards are met in store to ensure a singular and uninterrupted customer experience. Mentor new hires in company culture, policies, and product knowledge. Facilitate trainings for new hires and established specialists on new company initiatives and product launches.

Maintain and grow account base through proper balance of maintenance and prospecting phone calls.Renew relationships with past buyers to drive future business.Work with clients to understand their business issues and provide solutions that meet and exceed their needs.Follow-up customers' requests for assistance, literature, price quotes, etc., to establish a high level of service orientation.Handle, as appropriate, issues pertaining to your customer list.Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs.Maintain designated average of outbound calls per day.Handle A/RReturns- RMA's and refunds.CRM/MACS, programs used for managing contacts and charging customers.Attend ongoing training for product knowledge and sales techniques.

Analyze and advise customers on correct repair options for their PC's.Enter customer data into EAGLE system in order to assign Technicians to begin repairs on customer PC's.Take payments from customers via point of sale register. Responsible for cash drawers each day. This includes counting cash, taking credit and debit card payments and all check transactions.Assist and advise customers for purchase of parts for upgrade of PC or custom machine.Help organize and maintain basic Retail 2.0 system.Assist and advise customers for purchase of replacement PC special order parts, batteries, A/C adapters, motherboards, etc.Track, receive, and notify customers that their part has arrived and is ready for pick up or installation.Make sure all machines in for repair have proper annotated paperwork and are properly located as indicated on paperwork.Keep department picked up and organized by wrapping cables, placing like universal chargers w/ tips in drawers, and make sure work area is clutter free.

Counties in order to submit for and pick up permits. Assist in managing all our residential and commercial projects from start to finish as it pertains to problem solving, presenting multiple permits at any given time on any given project and ensure they are processed accurately and timely, serve as liaison between the customer and the contractor, handle customer questions and concerns, meet stringent deadlines, follow up with customers on missing information as it pertains to their specific project, recruit new business, meet with city officials to discuss projects.Assist in the office by assembling permit packages for various cities, assist our customers over the phone, set up schedule/routes for permit package pickups and drop offs for the following day. Follow up with cities on project status; send follow up emails on permits to customers in order to advise project status. Receive faxes and organize pertinent information to its corresponding package in order to allow for a smooth project.

Bachelor'S Degree, Politics And International Relations, Alumni

Activities and Societies: Student Honors Mentor ProgramGraduated with a Bachelors Degree in Political Science with a Minor.

Degree, A.A. In Political Science