Stephen Maas Email & Phone Number

Eugene, Oregon, United States

Springfield, Oregon

Mohawk

Springfield, Oregon

Currently I am the people department manager in charge of hiring. Also assisting in new employee orientations and helping run day to day operations in store.

Springfield, Oregon

• Assisted customers with information and set appointments for them to visit.• After joining the team, I increased the number of sales and appointments every month. The store also hit new records almost every month.• Maintained our CRM and the accuracy of customer information.• Sales rep account management and community awareness projects as requested.• Spent time in internet sales and the sales floor for experience.

Eugene, Oregon Area

• Assisting both commercial and residential customers with new service, service issues and collection accounts.• Maintaining service level agreement and an average of eighty call per day.• Account management and projects as needed.

Eugene, Oregon Area

• Selling reservations, over the phone, for a Tri-Branded company. Enterprise, National & Alamo.• General customer service across all three brands.

Springfield, Oregon

• Started as collector and moved up to Quality Assurance Monitor within 1 month.• Monitored collectors for accuracy and efficiency.• Helped to create and delivery weekly trainings.• Updated and reconciled the Production Operations report daily.• Ran weekly audits and per request.• Ran trend analysis on collector monitoring data weekly and monthly.

• Operated Etch Semiconductor equipment.• Worked as a team with bay partners to coordinate tool processes.• Zero scrapped wafers or broken lots.• Coordination of priority layers for efficiency of the manufacturing line.• Operates HiCim database, Microsoft Outlook and various online tools for specifications.

Springfield, Oregon

• Worked on teams such as: Professional Services, Packaged Product and Quality Assurance.• Worked to maintain SOX compliance and test key controls. I.e. creating and testing key controls for a multitude of order types for quality assurance.• Worked with major distributors and coordinated with our logistics department.• Managed distributor and reseller accounts globally. This included maintaining Symantec’s Service Level Agreement, consistent and effective… Show more • Worked on teams such as: Professional Services, Packaged Product and Quality Assurance.• Worked to maintain SOX compliance and test key controls. I.e. creating and testing key controls for a multitude of order types for quality assurance.• Worked with major distributors and coordinated with our logistics department.• Managed distributor and reseller accounts globally. This included maintaining Symantec’s Service Level Agreement, consistent and effective communication with internal departments as well as distributor/reseller contacts.• Took on special projects including administration of the Order Services website and created reporting for quality assurance failures.• Kept high service level agreement and can use an array of business tools.• Oracle database, Microsoft Word, Excel, PowerPoint, Publisher, Outlook and 10 key.• Oracle experience includes some Project Accounting module experience as well as 2+ years order entry and customer creation. Show less

Eugene, Oregon, United States