Stephen Macdonald Email & Phone Number

Pembroke, Ma, Us

Boston, Massachusetts, United States

Boston, Ma

Research CrunchTime! within the Support Department within CrunchTime’s CRM tools.Prioritize cases and provide timely issue resolution or further escalation, following CrunchTime’s case management standards.Utilize CrunchTime’s CRM and project management tools to document and track assigned issuesAbility to assist clients in troubleshooting questions in back office systems.Communicate to clients with resolution or escalation details as to how to expedite issues that have been reported by the client.

Greater Boston Area

Oversees day to day operations of multiple locations, including new restaurant openingsCreated a multitude of new operational systems for a start up companyVideoed and edited training videos for Oath's entire line of productsHelped to create Oath's back of house food cost control system, brought cost of goods company wide down by 3.5% Interviewed and selected new company wide scheduling software which significantly improved labor metricsWrote New Restaurant Opening Playbook to be used for store openings company wide

Greater Boston Area

Oversaw day to day operations of a staff 35 while managing food cost, scheduling, labor, and people developmentPromoted 6 managers to various levels during time in WatertownLed a marketing and community relations initiative in my district

Education record

Education record