Stephen Macdonald

Stephen Macdonald Email and Phone Number

Director of Support and Operations @ Crunchtime
Pembroke, MA, US
Stephen Macdonald's Location
Pembroke, Massachusetts, United States, United States
About Stephen Macdonald

Experienced Support Analyst with a demonstrated history of working in the computer software industry. Skilled in Operations Management, Customer Relationship Management (CRM), Hospitality Industry, Databases, and Team Building.

Stephen Macdonald's Current Company Details
Crunchtime

Crunchtime

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Director of Support and Operations
Pembroke, MA, US
Stephen Macdonald Work Experience Details
  • Crunchtime
    Director Of Support And Operations
    Crunchtime
    Pembroke, Ma, Us
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  • Crunchtime
    Senior Support Manager
    Crunchtime Sep 2024 - Present
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  • Crunchtime!
    Support Services Manager
    Crunchtime! Feb 2022 - Sep 2024
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  • Crunchtime!
    Support Team Lead
    Crunchtime! Nov 2021 - Feb 2022
    Boston, Massachusetts, United States
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  • Crunchtime!
    Support Analyst
    Crunchtime! Nov 2017 - Dec 2021
    Boston, Ma
    Research CrunchTime! within the Support Department within CrunchTime’s CRM tools.Prioritize cases and provide timely issue resolution or further escalation, following CrunchTime’s case management standards.Utilize CrunchTime’s CRM and project management tools to document and track assigned issuesAbility to assist clients in troubleshooting questions in back office systems.Communicate to clients with resolution or escalation details as to how to expedite issues that have been reported by the client.
  • Oath Craft Pizza
    Operations Manager
    Oath Craft Pizza Aug 2016 - Nov 2017
    Greater Boston Area
    Oversees day to day operations of multiple locations, including new restaurant openingsCreated a multitude of new operational systems for a start up companyVideoed and edited training videos for Oath's entire line of productsHelped to create Oath's back of house food cost control system, brought cost of goods company wide down by 3.5% Interviewed and selected new company wide scheduling software which significantly improved labor metricsWrote New Restaurant Opening Playbook to be used for store openings company wide
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  • Chipotle Mexican Grill
    General Manager
    Chipotle Mexican Grill Dec 2014 - Jul 2016
    Greater Boston Area
    Oversaw day to day operations of a staff 35 while managing food cost, scheduling, labor, and people developmentPromoted 6 managers to various levels during time in WatertownLed a marketing and community relations initiative in my district
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Stephen Macdonald Education Details

Frequently Asked Questions about Stephen Macdonald

What company does Stephen Macdonald work for?

Stephen Macdonald works for Crunchtime

What is Stephen Macdonald's role at the current company?

Stephen Macdonald's current role is Director of Support and Operations.

What schools did Stephen Macdonald attend?

Stephen Macdonald attended Southern New Hampshire University, Rensselaer Polytechnic Institute.

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