Shop Foreman
Current▪ Integral team member in achieving Mercedes-Benz Star Dealer award annually 2014-2018▪ Initiated logistical, process, scheduling and efficiency changes resulting in record breaking growth in both service department and corresponding parts sales▪ Increased billable hours 27% year over year with same size production team and shop capacity ▪ Proven ability to analyze KPI and calculate adjusted capacity to identify potential areas for growth and improvement▪ Actively mentor, train, develop and motivate service department team members▪ Sprinter diagnostic specialist, widely regarded as among the most knowledgeable in the province (experience precedes Mercedes, since Sprinter inception with Daimler Chrysler)▪ Strong communication abilities and a commitment to exceed expectations
