-Provide white-glove service to end-users to create evangelists and drive firmwide adoption. -Managed portfolio of more than 800 active projects and guided customers throughout the EDRM lifecycle. -Launched and scaled the managed review services group. -Provided expert-level support to the Disco sales organization and chaired hundreds of product demos. -Developed specialized workflows for large-scale, multi-terabyte review projects, including early case assessment, data analytics, machine learning environments (TAR, CAL, Disco AI, Deep Learning), reporting metrics, and managed review. -Facilitated the collection, review, and production of requested data and advised clients on discovery disputes.-Inspired the creation of DiscoCares, the philanthropic arm of Disco, and logged hundreds of volunteer hours through Hurricane Harvey relief efforts (Houston), Operation Snowstorm (Houston), Salvation Army (Austin) and Start Up Kids Club (Austin), to name a few.

-Researched chains of title of real property to renegotiate leases and execute estoppel agreements.-Created and implemented a structured reporting system for the legal team.