Stephen Maclellan Email & Phone Number

Halifax, Canada Area

As the Regional Sales Manager, I lead a integrated team of sales professionals, from Account Management. Strategic Account Leaders, Furniture Specialists, Facilities Specialists, and the Business Development Team. I have worked hard to build a team and environment of culture, openness, commitment, passion, success and inclusion. I am leader who is committed in supporting, mentoring and growing a team of talented professionals who work to support and deliver on our customers’ expectations. I manage the day to day operations in delivering the financial results, working with the team, contract negotiations, supporting the customer experience, working with existing and new customers, and work with a team who supports the inventory and logistics of our products in our Distribution Centers. What makes our sales team great, is the commitment to provide the customer with the best solution, and the best experience possible.

As the Corporate Key Account Manager, I was responsible for the hospitality vertical with a focus on National Lodging Corporations aligned with National and International Brands. In addition, I also managed the Food Service opportunities in Central and Eastern Canada. I was responsible for the focus, strategy and the implementation of new corporate business. I was also responsible for supporting, creating and sharing knowledge and content with the national sales and service team.

As the Director of Lodging, I was responsible for building a three year strategic plan that included building a national sales team, creating the market intelligence connected to a SWOT analysis, then executing on the strategy. I worked with both internal and external stakeholders to position the strategy and delivered a high level of success for both our sales team, and distribution channels over a three year period. I worked with distribution partners, the sales/service team, the sector team, and with customers to deliver the vision, message, and value proposition. I was responsible for growing the business through new acquisition of customers which increased our market share while retaining loyal customers. I collaborated with global lodging leaders in a cross functional global team. I worked with the Regional Directors and their teams within a cross-functional group to ensure the sector was being supported, delivering sustainable results, and building the resources for success and profitable growth. I owned of the marketing process which included working with the media within the lodging market. I worked with ownership groups and national and global brands on program and procurement initiatives. I was the sector leader on the CLT “Canadian Leadership Team” who reported into the Canadian General Manager and Vice President. While I was in this role, the Lodging Team made great strides in growing market share year over year and execution of the strategic plan.

As the Director of Eastern Canada, I was responsible for the Distribution Channels and the Sales/Service Teams from Quebec to Atlantic Canada. I led the integration of two sales organizations (Johnson Wax / Diversey) into one high performing sales team. I built a cohesive organization based on the foundation of teamwork, understanding, commitment, culture and performance, that delivered excellent customer service, employee retention, and focus and commitment to deliver results. I was responsible for the annual operating sales plan and budget. I was responsible for the monthly targets and forecasting that aligned with the quarterly and annual objectives of the Canadian Business. I was responsible for the P&L for Eastern Canada. I supported a team of professionals who supported our regional and national customers in delivering on critical KPI’s. I worked with our National and Global HR teams to roll out a new annual employee evaluation program to the team in Eastern Canada. I worked with our distribution team and customers to build quarterly and annual programs in delivering on sales goals and target achievement awards and incentives. As a leader on the CLT, I participated in the annual talent review process. I also represented Eastern Canada on the CLT “Canadian Leadership Team” who reported into the Canadian General Manager and Vice President. While I was in this role, Eastern Canada delivered excellent financial results, high level of team engagement and execution on key drivers for the business.