Stephen Mader Email & Phone Number

• Standardizing, developing, and maintaining content of LMS and training libraries
• Consulting with subject matter experts to develop and introduce enhancements, updates, and implementations to CIS and interfacing systems
• Assessing training and development needs through surveys, performance items, and communication with managers, instructors, and customer representatives
• Querying CIS using SQL to find accounts, scenarios, or conditions to enhance learning experiences

• Identifying process improvement and enhancement opportunities
• Evaluating employee performance and training needs
• Providing support, guidance, and materials to assist employees with daily tasks

• Functioned as billing and financial assistance subject matter expert and tester for CIS2020
• Ensured thorough and timely completion of testing on three separate billing format projects
• Analyzing requirements and intended functionality of new implementations
• Communicating with developers, vendors, business owners, and end users
• Researching system configuration to improve functionality and diagnose production issues

• Developed training document library and served as an on-boarding mentor for new employees
• Ensured the release of timely, accurate, and informative bills through exceptions maintenance
• Managed, tracked, reconciled, and communicated financial activity of assistance programs
• Researched and investigated causes of issues in internal Customer Information System

Indianapolis, Indiana

• Answered inquiries regarding billing, charges, order status, and payment options
• Assisted with payment arrangements, service restoration, and requests to start/stop service
• Maintained integrity and security of customer information