Stephen Malone Email & Phone Number

United States

Managed an entire cities IT infrastructure by myself. Supporting over 150 employees at 5 locations.· Provided remote and on-site support to over 150 PD, FD, Public Works, City Hall, and Library Staff. · Manage vendor relations for the entire city· Was the only IT support for the city· Server updates on Windows Server 2019-22· Active Directory - Group Policy· Kaseya ticketing/remoting/management system· Sharepoint· VMware support/troubleshooting· Work on many proprietary software(s) for the city· Zoom, Outlook, Apple Mail· Asset Management· Proofpoint email filtering manager· White Glove Mac and Windows support for users and C-Level employees company wide· Provided end user data migration and installation assistance on proprietary software· Office 365, OneDrive, and other enterprise software· Multitasking with a team to provide the highest level of customer service possible· Used time management to provide emergency business services.· Problem solving through many medical emergencies and everyday user requests

San Diego County, California, United States

· Managed/Lead/Trained a team of 40+ technicians in both networking and site support · Managed equipment and software for 20k+ clients and 30k+ devices· Provided both on site and remote support for thousands of user across the world· Led the team on a 4 month project to update the EMR from a legacy software to an industry leading software ahead of schedule – understaffed and under budget · Active Directory· Service Manager Ticket System· Asset Managment· VPN· VMware· VDI· Remote Desktop tools· Sharepoint· Outlook· Apple Mail· White Glove Mac and Windows support for C- Level users· Provided end user data migration and installation assistance on proprietary software. · Office 365, OneDrive, and other enterprise software· Multitasking with a team to provide the highest level of customer service possible.· Used time management to provide emergency business services.

United States

· Managed/Lead/Trained a team of 20+ technicians in both networking and site support · Managed lab equipment and software for 10k+ clients· Provided both on site and remote support for thousands of user across the world· Active Directory - Group Policy· Service Manager Ticket System· Asset Managment· VPN· VMware· VDI· Remote Desktop tools· Sharepoint· Outlook· Apple Mail· White Glove Mac and Windows support for C- Level users· Provided end user data migration and installation assistance on proprietary software. · Office 365, OneDrive, and other enterprise software· Multitasking with a team to provide the highest level of customer service possible.· Used time management to provide emergency business services.

United States

· Provided remote and on-site(UCI) support for several thousand users all over Orange County – 10k+· Active Directory - Group Policy· ServiceNow Ticket System· Sharepoint· Bomgar· Zoom· Outlook· VDI· Thunderbird· Apple Mail· Asset Managment· White Glove Mac and Windows support for users and C-Level employees – over 30k – company wide· Provided end user data migration and installation assistance on proprietary software. · Office 365, OneDrive, and other enterprise software· Multitasking with a team to provide the highest level of customer service possible.· Used time management to provide emergency business services.· Problem solving through many medical emergencies and every day user requests.

Thousand Oaks, California, United States

· Lead projects on migration on multiple MacOS upgrades· Provided both on site and remote support for thousands of user across the world· Worked On both Windows and Mac machines· MDM Admin· Sharepoint· AirWatch and Active Directory· White Glove Mac and Windows machines to C- Level users – over 20k company wide· Provided end user data migration and installation assistance on proprietary software. · Office 365, OneDrive, Box, and other enterprise software· Provisioning and enrolling users on devices

Santa Clarita, California, United States

· Managed a team of 25+ specialists who built,maintained, and serviced IT equipment like TVs and computers. Delivered insight and technology expertise to define and implement the best system devices for practical use of clients. Worked with various business customers regarding technology issues, (Networking, Hardware and Software) both in person and remotely.· Worked On both Windows and Mac machines· Work with ownership and vendors to ensure technology needs are met· MDM Admin· AirWatch and Active Directory· White Glove Mac and Windows machines to users· Provided end user data migration and installation assistance on proprietary software. · Office 365, OneDrive, Box, and other enterprise software· Provisioning and enrolling users on devices· Worked on both Mac and Windows OS for both printers and corporate use· Creative cloud· Installed upgraded and maintain vinyl printers and laminators. · Repair and troubleshoot multiple Roland large format printers.

Los Angeles County, California, United States

· Built, maintained, and service IT equipment like TVs and computers. Delivered insight and technology expertise to define and implement the best system devices for practical use of clients. Worked with various business customers regarding technology issues, (Networking, Hardware and Software) both in person and remotely.· Worked On both Windows and Mac machines· Office 2010 and 2013 support· Worked contract MSPs to gain experience out of college· Build proprietary software to enable software to work synchronized.· Maintain websites and servers to ensure the least downtime possible.· Create and maintain healthy work relationships with many big-name companies.· Built and maintained multiple enterprise level computers and servers.· Followed technological trends to stay current in the field by going to multiple venues and from school and general interest in the field.· Troubleshoot hardware component errors and repaired them.· Built numerous computers from bare bones to full operating machines for friends and family to even enterprise level companies. · Smart home tech· Sharepoint

Masters, Information Security

Bachelor'S Degree, Information Technology