Stephen Manley Email & Phone Number

Chicago, Il, Us

Il/In Markets

•Effectively overseeing a designated sales portfolio to optimize secured sales, return on assets, revenue, and growth targets, achieving outstanding outcomes across 16 Walmart locations.•Recruiting, training, and developing employees, resulting in a substantial increase in staffing percentage from 15% to 105%.

Greater Chicago Area

•Supervise a territory spanning two states, encompassing 21 locations, with a primary responsibility for providing support to employees during the Mobilelink acquisition.•In charge of the preparation, analysis, forecasting, and reconciliation of sales and financial reports, as well as overseeing field operations. Additionally, actively implementing continuous process improvement strategies to surpass market goals and achieve exceptional performance outcomes.•Engage in cross-functional… Show more •Supervise a territory spanning two states, encompassing 21 locations, with a primary responsibility for providing support to employees during the Mobilelink acquisition.•In charge of the preparation, analysis, forecasting, and reconciliation of sales and financial reports, as well as overseeing field operations. Additionally, actively implementing continuous process improvement strategies to surpass market goals and achieve exceptional performance outcomes.•Engage in cross-functional collaboration with the directors of recruiting, inventory, marketing, sales, and human resources. Show less

Greater Chicago Area

•Managed district performance, identified, and improved operations, performance, and compliance gaps for five locations.•Responsible for conducting P&L analysis and pinpointing performance gaps and opportunities across different markets.•Ensured complete and timely communication of company objectives, policies, and initiatives throughout the district.

Greater Chicago Area

• Delivered fleet tracking (AT&T Fleet Complete), asset management solutions for equipment and machinery, and mobility services to customers in both the business and residential sectors. • Engaged in B2B sales and outreach efforts by identifying prospects and collaborating with local emergency management services to harness the capabilities of AT&T FirstNet for the benefit of first responders. •Successfully marketed AT&T products and services by initiating contact and cultivating… Show more • Delivered fleet tracking (AT&T Fleet Complete), asset management solutions for equipment and machinery, and mobility services to customers in both the business and residential sectors. • Engaged in B2B sales and outreach efforts by identifying prospects and collaborating with local emergency management services to harness the capabilities of AT&T FirstNet for the benefit of first responders. •Successfully marketed AT&T products and services by initiating contact and cultivating relationships with potential clients. I provided tailored solutions that aligned with the specific needs of each customer.•Identified sales opportunities by assessing potential prospects and assessing their position within the industry. This involved thorough research and analysis of available sales options.•Provided training and onboarding for new employees, both within the organization and externally. Show less

Greater Chicago Area

·Managed a team of 15 employees, overseeing their performance through setting expectations, monitoring results, providing coaching, counseling, and implementing policies and procedures to ensure productivity standards were met.·Recruited, selected, onboarded, and trained employees while ensuring a safe, secure, and compliant work environment. ·Create strategies and protocols to boost sales, broaden market reach, engage employees, and foster new business growth. ·Design strategies… Show more ·Managed a team of 15 employees, overseeing their performance through setting expectations, monitoring results, providing coaching, counseling, and implementing policies and procedures to ensure productivity standards were met.·Recruited, selected, onboarded, and trained employees while ensuring a safe, secure, and compliant work environment. ·Create strategies and protocols to boost sales, broaden market reach, engage employees, and foster new business growth. ·Design strategies and protocols to enhance sales, broaden market reach, boost employee engagement, and drive new business development.·Established payment plans and contracts, handled billing matters, addressed complaints, and efficiently handled a wide array of customer inquiries related to AT&T's portfolio of services. ·Proficiency in both competitive offers and AT&T products, features, and promotions. ·Manage inventory levels and uphold the store's visual presentation. Show less

Greater Chicago Area

·Set up payment plans/contracts, manage billing issues, resolve complaints and field full range of customer inquiries pertaining to AT&T portfolio of services. ·Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets. ·Respond to customers quickly, effectively and courteously.·Assure quality experience to each customer. ·Knowledge of competitive offers, as well as AT&T products, features and promotions. ·Maintain… Show more ·Set up payment plans/contracts, manage billing issues, resolve complaints and field full range of customer inquiries pertaining to AT&T portfolio of services. ·Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets. ·Respond to customers quickly, effectively and courteously.·Assure quality experience to each customer. ·Knowledge of competitive offers, as well as AT&T products, features and promotions. ·Maintain inventories and store appearance. Show less

Greater Chicago Area

· Support, motivate, and empower employees by inspiring and driving the team towards success. · Nurture employee development for advancement and promotion opportunities. · Implement the AT&T Retail Promise within the store, in collaboration with corporate partners. · Provide coaching to personnel on opportunities related to critical sales and reputation metrics.