Stephen Markowski Email & Phone Number

Norfolk, VA

• Supported Sites spanning across Virginia, North Carolina, and Maryland, whether it was remote support, or having to drive to the site to support the client.
• Handled Personal maintenance of remote sites, keeping track of all of the non track-able equipment such as TVs, fax machines, etc.
• Worked on refresh projects where machines were replaced right before the warranty had expired.
• Worked with 3rd part vendors such as dell, Lexmark, and Ricoh on all warranty issues with machines, having equipment repaired by the original manufacturer.

Chesapeake VA

• Single-handedly ran the entire east coast of Virginia's site list for face to face tickets that were unable to be handled by the help desk, or remote team.
• Handled the ticket queue from Princess Anne, Maryland to Williamsburg Virginia to Emporia North Carolina. Setting up all appointments around the schedule of the clients.
• Ran upgrade projects for the windows 7 to windows 10 upgrade, handling all issues that came with that upgrade.
• Managed an entire depot holding all spare equipment, all imaging processes for the region, and deliveries that came in for restock.
• Handled all hardware and software of equipment including Laptops, desktops, monitors, servers, switches, UPS's, etc.

Glen Burnie, MD

• In charge of a floor of the hospital for all IT related issues, with zero complaints of any issues being left unresolved. Cleared many issues related to lack of communication/ attentiveness from previous team member.
• Manage several projects for upgrading hardware on the level, with little to no incidents where anything went wrong after the users returned to their stations.
• Diagnose computer hardware, network systems and computer software programs accurately and quickly.
• Work hands on with the nurses, doctors, admins, etc. around their schedules, building a strong Tech/Client relationship.
• Monitor team ticket queue to ensure all tickets are acknowledged and a solution is discussed with the client within a days’ time.
• Communicated with outside vendors to get hardware fixed and/or replaced in a timely fashion.

Mooresville NC

• (6 Month Contract)
• Became proficient very early on, which lead to me training new hires after only 1 month of being with the company.
• Was put as the lead analyst of the closing shift, 3 months into my contract. Which resulted in receiving training that normally would require 1 year of time in service
• Created updated Microsoft OneNote training documentation for new hires, which decreased the amount of training time, and questions being asked to seniors.
• Learned the system quickly, which lead to me getting out of training in half the time with nothing but positive feedback from my superiors.

Fort Bragg NC

Build and maintain networks from the ground up, including the security the connectivity and functionality. I also was required to instruct and inform employees on how to do this as well.

Yorktown VA

Assist the Chef in preparing the meals before they went out, such as dressing up the plate and adding the final touches.

Yorktown VA

Stocked the Shelves, assisted customers, bagged the groceries, managed 4 Employees at the age of 16-17.