Stephen Marsh Email and Phone Number
london, greater london, united kingdom
Stephen Marsh's Location
Hertfordshire, England, United Kingdom, United Kingdom
Stephen Marsh's Contact Details
Stephen Marsh work email
- Valid
- Valid
Stephen Marsh personal email
n/a
About Stephen Marsh
A highly-experienced & entrepreneurial Programme Manager with 20+ years’ experience in retail and corporate banking, Identity and Access Management, e-commerce, customer and data migration. Commercially-aware, with a broad range of management experience.Excellent delivery record: on time/under budget. Commercially-aware. Broad range of management experience.Agile & Scaled Agile with strong experience of applying best practice frameworks, tools and methodologies.Collaborative approach to transformational and digital leadership, engaging with business stakeholders at up to CEO level, clients & 3rd parties, delivering ‘fit for purpose’ solutions, products and process change. Highly accomplished in management of large multiple programmes, involving 100+ staff, budgets $50m+.Experience of driving change management, business transformation, service transition, project strategies, product roadmaps, DevOps, call centres, digital marketing platforms and use of onshore / offshore teams.Specialties: Security, Identity & Access Management (IAM), ForgeRock: OpenAM, OpenDJ, OpenIDM, Cloud Services, AWS, containerisation, Docker, Data warehousing, MI/BI, Data, Website and Customer Migration, Big Data, DevOps, 24/7 global operations and support, SAFe Certified, Agile coach, Scrum, Kanban, Mobile banking, Mobile payment, Digital Transformation, Finance, Banking, Insurance, Retail and Telecoms, Mobile, mCommerce, eCommerce, mWeb, iPhone, Android, User Interfaces, UI, User Experience, UX, Fraud, Payment, Cards, PCI-DSS, Business Information, Billing, digital marketing, social media, multi-channel management, Operations, ISP, Content Delivery, Mobile money, Mobile wallet, NFC, GSM, 3G, MVNO, Programme Management, Prince2, Agile, Supplier management, Contract negotiations,
Stephen Marsh Work Experience Details
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Global Delivery ManagerHsbc Nov 2016 - PresentLondon, United KingdomResponsible for delivery of HSBC’s next generation Global Digital Security Platform (DSP), saving $20m.Providing Identity & Access Management (IAM) supporting web and one-touch mobile access. The platform will replace two legacy systems and service all HSBC’s retail customers across 10s of services in 35 countries.- Brought in to take the first of three DSP global instances live in the UK.- Delivered Open Banking and Connected Money on time against regulatory and business… Show more Responsible for delivery of HSBC’s next generation Global Digital Security Platform (DSP), saving $20m.Providing Identity & Access Management (IAM) supporting web and one-touch mobile access. The platform will replace two legacy systems and service all HSBC’s retail customers across 10s of services in 35 countries.- Brought in to take the first of three DSP global instances live in the UK.- Delivered Open Banking and Connected Money on time against regulatory and business deadlines.- Led the build of a high availability, high resilience global platform against regulatory/bank standards.- Introduced DevOps and set up 24/7 support across Europe and Asia.- Main point of contact supporting customer on-boarding including First Direct and M&S bank.- Introduced SAFe Scaled Agile and led Agile teams across four continents.- Set up and ran the architectural team and a containerisation proof of concept using Docker on AWS.Previously: led UK delivery of Digital Account Opening, Credit Card and Loan Applications projects.- Delivered UK Account Opening on time against agreed business timelines. Show less -
Programme ManagerLv= Jul 2016 - Oct 2016Croydon, United KingdomResponsible for key Agile teams as part of a £100m digital transformation programme delivering all milestones on time.- Data: taken from proof of concept to production ready LV’s first centralised data function.- Data: working with business, technical and BAU functions, pulled forward key deliverables- MI/BI: restructured and focused a team to deliver interfaces into nine external partners.- Infrastructure: brought structure and oversight to a large, diverse team bring a new… Show more Responsible for key Agile teams as part of a £100m digital transformation programme delivering all milestones on time.- Data: taken from proof of concept to production ready LV’s first centralised data function.- Data: working with business, technical and BAU functions, pulled forward key deliverables- MI/BI: restructured and focused a team to deliver interfaces into nine external partners.- Infrastructure: brought structure and oversight to a large, diverse team bring a new Data Centre on line and delivering Development, Test, UAT and Performance Test platforms.- Performance Test: re-planning the teams’ activities and kicking off key deliverables. Show less -
Senior Project ManagerAllianz Insurance Mar 2015 - May 2016Guildford, United KingdomResponsible for delivery of a key Allianz transformational programme and the introduction of Agile.- Led the Agile Transformation, delivering Customer Self Service 3 months early and saving £0.5m- Mobilised, structured and built a team from 3 to 90 people, including 7 PM/Scrum Masters in 6 teams- Programme ownership for all aspects of new services, including scope, design, build, test & release- Migrated 3m customers and documents; developed new data models, governance & QA… Show more Responsible for delivery of a key Allianz transformational programme and the introduction of Agile.- Led the Agile Transformation, delivering Customer Self Service 3 months early and saving £0.5m- Mobilised, structured and built a team from 3 to 90 people, including 7 PM/Scrum Masters in 6 teams- Programme ownership for all aspects of new services, including scope, design, build, test & release- Migrated 3m customers and documents; developed new data models, governance & QA - Gained 25% saving. Implemented across full delivery lifecycle and rolled out company wide.- Deliverables were Arrears & Renewals, policy changes, integration with Quote & Buy, BI & CRM - Led Agile/PI ceremonies and coached senior stakeholders, Programme Managers & Scrum Masters- Reporting to both senior business and IT management and managed senior stakeholders Show less -
Senior Project ManagerMonitise Sep 2013 - Dec 2014London, United KingdomResponsible for programme delivery with a leading mobile banking, payments & commerce business- Appointed to drive the Agile delivery of two of Monitise’s largest programmes- Accountability for delivering all aspects of new services, including scope, technical design & build- Programme ownership of 6 Agile teams, security, risk, operational readiness & budget issues- Reported to the CTO, launching Yaap Shopping, a Spanish mobile shopping and offers solution- Effectively… Show more Responsible for programme delivery with a leading mobile banking, payments & commerce business- Appointed to drive the Agile delivery of two of Monitise’s largest programmes- Accountability for delivering all aspects of new services, including scope, technical design & build- Programme ownership of 6 Agile teams, security, risk, operational readiness & budget issues- Reported to the CTO, launching Yaap Shopping, a Spanish mobile shopping and offers solution- Effectively ‘parachuted in’ as a ‘safe pair of hands’ to launch Yaap Shopping against tight timescales- Scaled up the Yaap systems to underpin the onboarding of 10,000+ retailers & 5 million+ customers- Led the delivery of a large (80+ staff) project to deliver Monitise’s first ever mPOS product offering- Stakeholder and 3rd party relationship management, managing the relationship with Lloyds Bank- Developed new data models and payment, offers & stock reconciliation system across three banks Show less -
Mobile Banking Initiative LeadLloyds Banking Group Sep 2012 - Jun 2013London, United KingdomResponsible for driving the delivery of Lloyds TSB’s next generation of mobile banking applications• Focused on delivery of mobile banking offerings targeted at both retail and business sector clients• Full ownership of all aspects of new services, including development of benefits and business case• Programme scoping, technical design & build, security, risk management and operational impact• Effectively managed a portfolio of suppliers & vendors, including contract… Show more Responsible for driving the delivery of Lloyds TSB’s next generation of mobile banking applications• Focused on delivery of mobile banking offerings targeted at both retail and business sector clients• Full ownership of all aspects of new services, including development of benefits and business case• Programme scoping, technical design & build, security, risk management and operational impact• Effectively managed a portfolio of suppliers & vendors, including contract negotiations and SLAs• Established a highly-focused team to develop the bank’s first commercial mobile banking application• Managed the Agile delivery of the banks next generation mobile app including fast prototyping Show less -
Manager ProjectVisa Dec 2011 - Aug 2012London, United KingdomResponsible for leading the delivery of all O2 mobile payment projects across the UK and Ireland• Delivery of initiatives including the O2 Wallet, NFC contactless cards & innovative mPOS offerings• Oversight of all Visa deliverables, engaging with key stakeholders and working closely with O2• Worked with Telefónica Spain to develop a pan-European mobile wallet and NFC solution offering• Successfully delivered the O2 Wallet offering, including an innovative new virtual pre-paid… Show more Responsible for leading the delivery of all O2 mobile payment projects across the UK and Ireland• Delivery of initiatives including the O2 Wallet, NFC contactless cards & innovative mPOS offerings• Oversight of all Visa deliverables, engaging with key stakeholders and working closely with O2• Worked with Telefónica Spain to develop a pan-European mobile wallet and NFC solution offering• Successfully delivered the O2 Wallet offering, including an innovative new virtual pre-paid Visa card Show less -
Head Of Solution DeliveryMonitise Jan 2011 - Dec 2011Responsible for spearheading delivery of new mobile payments and banking products in the market• Managed development within an Agile environment, delivered against tight budgets and timescales• Focused on the complete re-design of an existing mobile banking platform, migrating to live phase• Reported to the Chief Operating Officer (COO), advising on project delivery and launch of products• Rapidly delivered a new technical platform and business process, launched £0.5m+ under… Show more Responsible for spearheading delivery of new mobile payments and banking products in the market• Managed development within an Agile environment, delivered against tight budgets and timescales• Focused on the complete re-design of an existing mobile banking platform, migrating to live phase• Reported to the Chief Operating Officer (COO), advising on project delivery and launch of products• Rapidly delivered a new technical platform and business process, launched £0.5m+ under budget• Delivered enhanced billing processes, management information & PCI-DSS industry compliance• Successfully drove major work streams and a portfolio of 15+ suppliers, supporting core delivery• Championed development of the on-boarding process for retail customers, underpinning expansion Show less -
Programme ManagerTesco Bank Jun 2010 - Dec 2010Responsible for programme delivery, managing development of the bank’s first mobile application • Focused on definition & execution of the bank’s mobile banking and payments strategy for the UK• Effectively developed business requirements, solution design and gained senior stakeholder buy-in• Successfully secured buy-in from the Bank & Tesco plc main boards for a new payments strategy• Developed a unique Mobile Payments proposition, a market first in the UK with Tesco-wide… Show more Responsible for programme delivery, managing development of the bank’s first mobile application • Focused on definition & execution of the bank’s mobile banking and payments strategy for the UK• Effectively developed business requirements, solution design and gained senior stakeholder buy-in• Successfully secured buy-in from the Bank & Tesco plc main boards for a new payments strategy• Developed a unique Mobile Payments proposition, a market first in the UK with Tesco-wide impact Show less -
Managing DirectorOptima 2004 - 2010Responsible for P&L business leadership, setting up & managing a venture to run mobile services• Full management of the enterprise, including winning new business, negotiating contracts & CRM• Focused on development of innovative new products and offerings, overseeing new product launch• Launched 10+ mobile products into the market, including pre-paid mobile top-up, mapping & chat -
Programme DirectorMci/Worldcom (Now Verizon) 1999 - 2004Responsible for spearheading project and programme delivery activities, $500m+ annual budget• Focused on delivering initiatives across the UK, Germany, France, Italy, Greece and Scandinavia• Instrumental in driving the implementation of business change, realising business benefit of £100m• Set up a mobile phone operation for the business, launching a mobile service in the UK and France• Project Manager for MCI’s 3G bid, effectively managing the bid of up to $6bn for a UK 3G… Show more Responsible for spearheading project and programme delivery activities, $500m+ annual budget• Focused on delivering initiatives across the UK, Germany, France, Italy, Greece and Scandinavia• Instrumental in driving the implementation of business change, realising business benefit of £100m• Set up a mobile phone operation for the business, launching a mobile service in the UK and France• Project Manager for MCI’s 3G bid, effectively managing the bid of up to $6bn for a UK 3G licence• Restructured sales operations, running 70+ assessment centres for over 700+ staff in 15 countries• Successfully introduced new customer pricing models and SLAs, delivering annual savings of $45m• Led merger of 2 national telecoms networks, closing 5 sites, rationalising departments, saving $15m Show less -
Launch Director & Head Of Product DevelopmentTeledenmark 1996 - 1999GermanyResponsible for full product ownership of a portfolio of innovative new mobile product offerings• Appointed to drive the set-up of a new Product Development function, launching new products• End-to-end product lifecycle management, including product planning, marketing and launches• Successfully launched 15+ products into the market, including the first non-operator SMS service• Restructured a failed internet business operation, integrating the operation into the core… Show more Responsible for full product ownership of a portfolio of innovative new mobile product offerings• Appointed to drive the set-up of a new Product Development function, launching new products• End-to-end product lifecycle management, including product planning, marketing and launches• Successfully launched 15+ products into the market, including the first non-operator SMS service• Restructured a failed internet business operation, integrating the operation into the core business Show less
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Business Manager (Vodafone)Nokia 1995 - 1996Reported to the Managing Director with P&L responsibility for Vodafone. Responsible for sales, pricing, project management and customer service. - 170% of financial targets. Managed large infrastructure programmes. Opened Irish office. -
Account Manager (Bt)Gpt 1994 - 1995Responsible for BT’s Personnel Communications Division. This included O2 as well as BT’s domestic user market. Also developed opportunities within Concert in the USA.
Stephen Marsh Skills
Mobile Devices
Program Management
Mobile Payments
Telecommunications
E Commerce
Strategy
Start Ups
Mobile Applications
Stakeholder Management
Outsourcing
Product Management
Management
Agile Methodologies
Payments
Mobile Commerce
Mobile Communications
Project Portfolio Management
Android
Business Process Improvement
User Experience
Mobile Technology
Business Transformation
Mobile Banking
Integration
Account Management
Contract Management
Contract Negotiation
Financial Analysis
P&l Management
Team Leadership
Stakeholder Engagement
Risk Management
Service Delivery
Business Planning
Product Lifecycle Management
Prince2
Business Architecture
Crm
Web Design
Call Centers
P2p
Nfc
Scaled Agile Framework
Javascript
Data Warehousing
Big Data
Data Migration
Infrastructure
Business Information
Angularjs
Stephen Marsh Education Details
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Atmospheric Physics -
Astrophysics
Frequently Asked Questions about Stephen Marsh
What company does Stephen Marsh work for?
Stephen Marsh works for Hsbc
What is Stephen Marsh's role at the current company?
Stephen Marsh's current role is Global Delivery Manager at HSBC.
What is Stephen Marsh's email address?
Stephen Marsh's email address is st****@****ope.net
What schools did Stephen Marsh attend?
Stephen Marsh attended The University Of Manchester, University Of Newcastle-Upon-Tyne.
What are some of Stephen Marsh's interests?
Stephen Marsh has interest in Sailing And Golf, Interests Include Running.
What skills is Stephen Marsh known for?
Stephen Marsh has skills like Mobile Devices, Program Management, Mobile Payments, Telecommunications, E Commerce, Strategy, Start Ups, Mobile Applications, Stakeholder Management, Outsourcing, Product Management, Management.
Who are Stephen Marsh's colleagues?
Stephen Marsh's colleagues are Manish Chaudhari, Huy Bui, Jessy Li, Sanjay Giri, Kamal Kant, Bahadur Gurjar, Sophie Kerr (Née Court).
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Stephen Marsh
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