Stephen Marsh Email & Phone Number

London, United Kingdom

Responsible for delivery of HSBC’s next generation Global Digital Security Platform (DSP), saving $20m.Providing Identity & Access Management (IAM) supporting web and one-touch mobile access. The platform will replace two legacy systems and service all HSBC’s retail customers across 10s of services in 35 countries.- Brought in to take the first of three DSP global instances live in the UK.- Delivered Open Banking and Connected Money on time against regulatory and business… Show more Responsible for delivery of HSBC’s next generation Global Digital Security Platform (DSP), saving $20m.Providing Identity & Access Management (IAM) supporting web and one-touch mobile access. The platform will replace two legacy systems and service all HSBC’s retail customers across 10s of services in 35 countries.- Brought in to take the first of three DSP global instances live in the UK.- Delivered Open Banking and Connected Money on time against regulatory and business deadlines.- Led the build of a high availability, high resilience global platform against regulatory/bank standards.- Introduced DevOps and set up 24/7 support across Europe and Asia.- Main point of contact supporting customer on-boarding including First Direct and M&S bank.- Introduced SAFe Scaled Agile and led Agile teams across four continents.- Set up and ran the architectural team and a containerisation proof of concept using Docker on AWS.Previously: led UK delivery of Digital Account Opening, Credit Card and Loan Applications projects.- Delivered UK Account Opening on time against agreed business timelines. Show less

Croydon, United Kingdom

Responsible for key Agile teams as part of a £100m digital transformation programme delivering all milestones on time.- Data: taken from proof of concept to production ready LV’s first centralised data function.- Data: working with business, technical and BAU functions, pulled forward key deliverables- MI/BI: restructured and focused a team to deliver interfaces into nine external partners.- Infrastructure: brought structure and oversight to a large, diverse team bring a new… Show more Responsible for key Agile teams as part of a £100m digital transformation programme delivering all milestones on time.- Data: taken from proof of concept to production ready LV’s first centralised data function.- Data: working with business, technical and BAU functions, pulled forward key deliverables- MI/BI: restructured and focused a team to deliver interfaces into nine external partners.- Infrastructure: brought structure and oversight to a large, diverse team bring a new Data Centre on line and delivering Development, Test, UAT and Performance Test platforms.- Performance Test: re-planning the teams’ activities and kicking off key deliverables. Show less

Guildford, United Kingdom

Responsible for delivery of a key Allianz transformational programme and the introduction of Agile.- Led the Agile Transformation, delivering Customer Self Service 3 months early and saving £0.5m- Mobilised, structured and built a team from 3 to 90 people, including 7 PM/Scrum Masters in 6 teams- Programme ownership for all aspects of new services, including scope, design, build, test & release- Migrated 3m customers and documents; developed new data models, governance & QA… Show more Responsible for delivery of a key Allianz transformational programme and the introduction of Agile.- Led the Agile Transformation, delivering Customer Self Service 3 months early and saving £0.5m- Mobilised, structured and built a team from 3 to 90 people, including 7 PM/Scrum Masters in 6 teams- Programme ownership for all aspects of new services, including scope, design, build, test & release- Migrated 3m customers and documents; developed new data models, governance & QA - Gained 25% saving. Implemented across full delivery lifecycle and rolled out company wide.- Deliverables were Arrears & Renewals, policy changes, integration with Quote & Buy, BI & CRM - Led Agile/PI ceremonies and coached senior stakeholders, Programme Managers & Scrum Masters- Reporting to both senior business and IT management and managed senior stakeholders Show less

London, United Kingdom

Responsible for programme delivery with a leading mobile banking, payments & commerce business- Appointed to drive the Agile delivery of two of Monitise’s largest programmes- Accountability for delivering all aspects of new services, including scope, technical design & build- Programme ownership of 6 Agile teams, security, risk, operational readiness & budget issues- Reported to the CTO, launching Yaap Shopping, a Spanish mobile shopping and offers solution- Effectively… Show more Responsible for programme delivery with a leading mobile banking, payments & commerce business- Appointed to drive the Agile delivery of two of Monitise’s largest programmes- Accountability for delivering all aspects of new services, including scope, technical design & build- Programme ownership of 6 Agile teams, security, risk, operational readiness & budget issues- Reported to the CTO, launching Yaap Shopping, a Spanish mobile shopping and offers solution- Effectively ‘parachuted in’ as a ‘safe pair of hands’ to launch Yaap Shopping against tight timescales- Scaled up the Yaap systems to underpin the onboarding of 10,000+ retailers & 5 million+ customers- Led the delivery of a large (80+ staff) project to deliver Monitise’s first ever mPOS product offering- Stakeholder and 3rd party relationship management, managing the relationship with Lloyds Bank- Developed new data models and payment, offers & stock reconciliation system across three banks Show less

London, United Kingdom

Responsible for driving the delivery of Lloyds TSB’s next generation of mobile banking applications• Focused on delivery of mobile banking offerings targeted at both retail and business sector clients• Full ownership of all aspects of new services, including development of benefits and business case• Programme scoping, technical design & build, security, risk management and operational impact• Effectively managed a portfolio of suppliers & vendors, including contract… Show more Responsible for driving the delivery of Lloyds TSB’s next generation of mobile banking applications• Focused on delivery of mobile banking offerings targeted at both retail and business sector clients• Full ownership of all aspects of new services, including development of benefits and business case• Programme scoping, technical design & build, security, risk management and operational impact• Effectively managed a portfolio of suppliers & vendors, including contract negotiations and SLAs• Established a highly-focused team to develop the bank’s first commercial mobile banking application• Managed the Agile delivery of the banks next generation mobile app including fast prototyping Show less

London, United Kingdom

Responsible for leading the delivery of all O2 mobile payment projects across the UK and Ireland• Delivery of initiatives including the O2 Wallet, NFC contactless cards & innovative mPOS offerings• Oversight of all Visa deliverables, engaging with key stakeholders and working closely with O2• Worked with Telefónica Spain to develop a pan-European mobile wallet and NFC solution offering• Successfully delivered the O2 Wallet offering, including an innovative new virtual pre-paid… Show more Responsible for leading the delivery of all O2 mobile payment projects across the UK and Ireland• Delivery of initiatives including the O2 Wallet, NFC contactless cards & innovative mPOS offerings• Oversight of all Visa deliverables, engaging with key stakeholders and working closely with O2• Worked with Telefónica Spain to develop a pan-European mobile wallet and NFC solution offering• Successfully delivered the O2 Wallet offering, including an innovative new virtual pre-paid Visa card Show less

Responsible for spearheading delivery of new mobile payments and banking products in the market• Managed development within an Agile environment, delivered against tight budgets and timescales• Focused on the complete re-design of an existing mobile banking platform, migrating to live phase• Reported to the Chief Operating Officer (COO), advising on project delivery and launch of products• Rapidly delivered a new technical platform and business process, launched £0.5m+ under… Show more Responsible for spearheading delivery of new mobile payments and banking products in the market• Managed development within an Agile environment, delivered against tight budgets and timescales• Focused on the complete re-design of an existing mobile banking platform, migrating to live phase• Reported to the Chief Operating Officer (COO), advising on project delivery and launch of products• Rapidly delivered a new technical platform and business process, launched £0.5m+ under budget• Delivered enhanced billing processes, management information & PCI-DSS industry compliance• Successfully drove major work streams and a portfolio of 15+ suppliers, supporting core delivery• Championed development of the on-boarding process for retail customers, underpinning expansion Show less

Responsible for programme delivery, managing development of the bank’s first mobile application • Focused on definition & execution of the bank’s mobile banking and payments strategy for the UK• Effectively developed business requirements, solution design and gained senior stakeholder buy-in• Successfully secured buy-in from the Bank & Tesco plc main boards for a new payments strategy• Developed a unique Mobile Payments proposition, a market first in the UK with Tesco-wide… Show more Responsible for programme delivery, managing development of the bank’s first mobile application • Focused on definition & execution of the bank’s mobile banking and payments strategy for the UK• Effectively developed business requirements, solution design and gained senior stakeholder buy-in• Successfully secured buy-in from the Bank & Tesco plc main boards for a new payments strategy• Developed a unique Mobile Payments proposition, a market first in the UK with Tesco-wide impact Show less

Responsible for P&L business leadership, setting up & managing a venture to run mobile services• Full management of the enterprise, including winning new business, negotiating contracts & CRM• Focused on development of innovative new products and offerings, overseeing new product launch• Launched 10+ mobile products into the market, including pre-paid mobile top-up, mapping & chat

Responsible for spearheading project and programme delivery activities, $500m+ annual budget• Focused on delivering initiatives across the UK, Germany, France, Italy, Greece and Scandinavia• Instrumental in driving the implementation of business change, realising business benefit of £100m• Set up a mobile phone operation for the business, launching a mobile service in the UK and France• Project Manager for MCI’s 3G bid, effectively managing the bid of up to $6bn for a UK 3G… Show more Responsible for spearheading project and programme delivery activities, $500m+ annual budget• Focused on delivering initiatives across the UK, Germany, France, Italy, Greece and Scandinavia• Instrumental in driving the implementation of business change, realising business benefit of £100m• Set up a mobile phone operation for the business, launching a mobile service in the UK and France• Project Manager for MCI’s 3G bid, effectively managing the bid of up to $6bn for a UK 3G licence• Restructured sales operations, running 70+ assessment centres for over 700+ staff in 15 countries• Successfully introduced new customer pricing models and SLAs, delivering annual savings of $45m• Led merger of 2 national telecoms networks, closing 5 sites, rationalising departments, saving $15m Show less

Germany

Responsible for full product ownership of a portfolio of innovative new mobile product offerings• Appointed to drive the set-up of a new Product Development function, launching new products• End-to-end product lifecycle management, including product planning, marketing and launches• Successfully launched 15+ products into the market, including the first non-operator SMS service• Restructured a failed internet business operation, integrating the operation into the core… Show more Responsible for full product ownership of a portfolio of innovative new mobile product offerings• Appointed to drive the set-up of a new Product Development function, launching new products• End-to-end product lifecycle management, including product planning, marketing and launches• Successfully launched 15+ products into the market, including the first non-operator SMS service• Restructured a failed internet business operation, integrating the operation into the core business Show less

Reported to the Managing Director with P&L responsibility for Vodafone. Responsible for sales, pricing, project management and customer service. - 170% of financial targets. Managed large infrastructure programmes. Opened Irish office.

Responsible for BT’s Personnel Communications Division. This included O2 as well as BT’s domestic user market. Also developed opportunities within Concert in the USA.

Phd, Atmospheric Physics

Sponsored by the US Air force and NASA

Bsc (Hons), Astrophysics