Defined Benefit Scheme• Work with the Board and scheme actuary to monitor the funding level, liaise with the Company to ensure the required contributions are received and oversee the current funding proposal to address the deficit within the scheme. • Determine with the Board and investment advisers the overall investment strategy for the scheme; ensure the placing of assets with and monitoring the performance of the appointed investment managers.• Ensure there is proper administration of the scheme by the appointed “Registered Administrator”.Defined Contribution Plan• Ensure that the members of the plan have all the necessary information to give them the best opportunity of achieving their desired income in retirement.• Determine with the Board and investment advisers the appropriate strategy of the scheme, the range of investment funds for members and monitor the performance of the investment managers.• Ensure there is proper administration of the scheme by the appointed “Registered Administrator”.

• Support the Head of Risk & Regulatory Monitoring and the Aviva Ireland CRO with stakeholder management through high quality / value adding reviews and effective mitigating actions. • Assist with the creation and delivery of the annual plan to monitor regulatory and operational risks across Aviva Ireland. • Through each review challenge the effectiveness of risk management, decisions and decision making processes. • Identify, inform and manage key stakeholders with regard to the output of risk & regulatory monitoring reviews. • Lead and oversee monitoring reviews aligned to the annual plan that provide risk owners with clear conclusions derived from appropriate evidence. • Influence, guide and agree with risk owners appropriate actions to remedy any issues identified by our monitoring reviews. • Actively manage issues and assist/guide risk owners to help bring about effective remedial actions within the agreed timescales. • Supervise and assist other team members on a day to day basis to ensure robust monitoring reviews are delivered. • Work closely with other members of the Risk & Compliance function to ensure consistency of approach in adopting the Aviva Ireland Operational Risk Framework and in the interpretation & application of Aviva Ireland regulatory obligations, ensuring positive relationships are built and maintained.

Responsibilities: • Manage legal files and Ombudsman cases - this involved being the point of contact for our legal advisers and internal stakeholders, briefing the Senior Management Team & legal advisers on new cases, dealing with information requests and responses, engaging with our management team in order to keep them informed of developments as well as suggesting and negotiating possible settlements in conjunction with our legal advisers.• Oversee company compliance with Legislation, Industry Codes, Aviva Group Policies and the Central Bank of Ireland’s requirements. • Complete compliance monitoring on various aspects of the business e.g. Data Protection, Anti Money Laundering etc.• Compliance Training - carry out Complaints, Anti Money Laundering, Data Protection and Consumer Protection Code training. • Providing advice and support to a range of stakeholders, including management, administration and sales staff. This included providing compliance training, dealing with the day-to-day Data Protection and Anti Money Laundering queries & issues as well as the handling of data access requests. • Manage and oversee the operational of the Agency Management function e.g. reviewing agency applications, vetting & appointment of new tied agents, agency/tied agency cancellations, liaise with the Central Bank on all agency queries/issues, auditing agency amendments made by other departments, reviewing system capabilities and updating procedural and monitoring manuals.

Responsibilities:• Led a team in the monitoring, review and formulation of responses on behalf of Aviva in respect of complaints referred to the Financial Services Ombudsman, Pensions Ombudsman and other statutory/regulatory bodies. • The role required me to have a strong technical knowledge of relevant legislation and regulatory compliance obligations as well as an in-depth knowledge of Aviva’s complex (current and historical) product offerings in order to draft and issue appropriate final response letters to allow a complaint to proceed to be investigated by the appropriate ombudsman or regulatory body. • The role required an excellent attention to detail, a commercial awareness and a focus on the factors affecting our policyholders as well as excellent written & oral communication, interpersonal and problem solving skills in order to effectively compile our case files and responses and negotiate settlements with complainants (where appropriate). • An ability to assess and assimilate the outcomes of cases to brief the Senior Management Team. • Due to the strict statutory timeframes imposed the ability to effectively prioritise and manage workloads was also required. • An important part of the role included providing guidance and coaching to the first line in handling complaints as well as the delivery of complaints handling and root cause analysis training as well as the presentation of complaints trends and deep dives to the Senior Management Team.