● Offered a part-time position during the school year to continue my projects and responsibilities I had as an intern.

● Spearheaded the IT asset management migration from a legacy system over to SolarWinds IT service management platform.● Worked the Service Desk queue for a portion of each day which entailed responding and addressing support requests and troubleshooting employee’s technology issues.● Assisted with modernizing the IT knowledge base, migrating support information over to OneDrive to provide the Technology Team with a more streamlined experience. ● Setup and decommissioned employee computers and workstations.● Participated in the Summer Intern Presentations, hearing from different people of the company to gain a better understanding of how a private equity firm operates.

● Applied strong knowledge of information systems and technology by acting as a resource to Progressive employees and agents.● Led stand-up meetings that implemented Lean principles to inform my co-workers of critical information. ● Remediated Progressive employees’ hardware and software issues by troubleshooting and leveragingknowledge based articles.● Documented incidents and outages using the Remedy with Smart IT ticketing system.● Participated as an integral part of the team, exhibiting ownership, follow through, initiative, awareness, and effective communication with customers, peers, upper tiers, and management.