Stephen Mau

Stephen Mau Email and Phone Number

IT Customer Service Analyst @ CVS Health
Chandler, AZ, US
Stephen Mau's Location
Chandler, Arizona, United States, United States
Stephen Mau's Contact Details
About Stephen Mau

Summary of Qualifications:o Onsite and hands on IT support experience in a fast-paced corporate and cloud environment.o Strong in analytical and troubleshooting skills in software, hardware and network support.o Experience in troubleshooting network/computer issues, assembling and deploying desktops/laptops/tablets, hardware break-fix, system imaging and Windows 10 migration.o Excellent in written and oral communication skills.o Possess outstanding customer service skills and ability to manage difficult customers/clients.o A self-driven, motivated, problem solver and detail-oriented team worker and a fast learner. Education:B.S.E.E. - University of Hawaii at Manoa- Major in Electrical engineering with emphasis in computer science, communication and power & control.Lexmark MS72x-MS82x-Printer Certification 4/2019DCSE - Dell Certified System Engineer 12/2017MCSE - Microsoft Certified System Engineer Windows 2000CCNA - Cisco Certified Network Associate 2000CNE - Novell Certified 3 & 4 NetWare Engineer 1996Technical Skills:Software - Windows 11/10/7/XP, Novell, DOS, Mac, Microsoft Office & 365, Microsoft Teams & Outlook, Adobe Acrobat, Avaya, Cisco Jabra, Google & Edge, ServiceNow & HP Service Manager databases, SCCM tools, PC imaging & Acronis True Image backup, Norton/McAfee antivirus, Citrix Workspace & Cisco AnyConnect, VPN, VM and Cloud computing.Hardware - Iphone & Android phones, Dell tablets, rugged laptops & desktops, Lexmark printers, Cisco VOIP phones, routers & Catalyst switches, wireless routers, Simen Rolm & Meridian phone system.Clearance:• Received security clearance from Department of Homeland Security in 2020, 2011 & 2003. • Received secret clearance from Department of Defense from 1984 to 1991.I am a motivated self-starter and a quick learner to stay current with network technology. I have strong analytical, problem-solving, organization skills in additional of possessing technical engineering degree and computer network certifications like MCSE, CCNA and CNE. I enjoy working in a fast-paced environment and like to interact with various levels of personnel or customers. My flexibility, reliability, strong customer service and multitasking skills enable me to work well under pressure with other team members.Thank you for reviewing my qualifications and please feel free to reach my cellular at (714) 402-6202 or e-mail me at Stephen_mau@yahoo.com. I am looking forward to hear from you soon.

Stephen Mau's Current Company Details
CVS Health

Cvs Health

View
IT Customer Service Analyst
Chandler, AZ, US
Stephen Mau Work Experience Details
  • Cvs Health
    It Customer Service Analyst
    Cvs Health
    Chandler, Az, Us
    View
  • Cvs Health
    It Customer Service Analyst
    Cvs Health Sep 2022 - Present
    Woonsocket, Ri, Us
    • Temp to perm in April 2023 to perform Aetna IT and CVS IT desktop support.• Provide tier 2 desktop support for Aetna IT users using Microsoft SCCM tools to remote troubleshooting desktop & laptop hardware and software issues include VPN, Avaya, Cisco Jabra, Windows 10, Virtual machine, Citrix apps, software installation, Adobe Acrobat, Office 365 & Team, rush rebuild and data backup & restore.• Diagnose and resolve software and hardware tickets on Service Now ticketing system, including operating system and a wide range of software applications from CVS and 3rd party host sites.• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user ASAP, escalating tickets to other support teams where necessary. Accurately record, update and document requests using the IT Service Now.• Maintain excellent written and verbal communication skills. Motivated team player with skills and ability to manage changing priorities from onsite or offsite support.• Provided technical support for CVS Caremark training classes in Chandler relating to hardware, software and network issues. Deployed, imaged and installed PC hardware and peripherals for new trainees.
    View
  • Inserso Corporation
    Hardware Warranty Technician
    Inserso Corporation Apr 2020 - Mar 2022
    Vienna, Va, Us
    • Provided remote hardware support in an enterprise & cloud environment within DHS/ICE organization.• Expert in ServiceNow ticketing system to provide support for laptops, desktops, printers and servers.• Provided tier 2 remote support in an enterprise environment of 35,000 users in the US and overseas.• Provided hardware warranty support, depot repair and technical support with HP and Dell.• Provided identification/fixing/procedures for the problems within existing and new hardware systems.• Requested parts quotes and submitted orders thru Access database to outside parts vendors.• Supported team members and collaborated with the Service Desk, Network and management teams.
    View
  • Randstad
    Computer Technician
    Randstad Mar 2019 - Apr 2020
    Diemen, Noord-Holland, Nl
    • Responsible for integrating and configuring a variety of PC servers, assembling PC electronic components, installing circuit boards, disk drives, mass storage devices and peripheral equipment per build specification for Avnet’s domestic and international customers at Chandler location.
    View
  • Ibm
    Hardware Computer Technician/System Service Rep
    Ibm Apr 2019 - May 2019
    Armonk, New York, Ny, Us
    • Provided field support and resolved Walgreens store trouble tickets around Phoenix area.• Provided support for AS400, IMS server, Cisco routers & switches, satellite communication and CCTV.• Repaired and replaced pc, photo kiosk, cash register, Lexmark pharmacy laser printer, Cisco VOIP phones, security and fire alarm systems. Installed and configured hardware and software for users.
    View
  • Apex Systems
    Senior Pc Technician
    Apex Systems May 2017 - Apr 2018
    • Provide IT Service delivery (IMAC, Break Fix and Technical Support) according to Dell Managed Client policy and Service Agreement to Boeing in Boeing Mesa site.• Performs tier 2 supports in hardware & software troubleshooting, Dell laptops repair & Cisco phones replacement, mobile phones support, system upgrades and new hardware deployment in Dell IT Service Center. Escalate unresolved issues to next level. Record problems and resolution in ticketing systems.• Identify potential issues and strives to meet all client SLAs & customer satisfaction thru HP Service Manager. Result oriented and provide team players support.• Manage IT Service Center and train new PC techs.• Organize Dell parts inventory and maintain laptop loaners.
  • Self-Employed
    It Support Specialist
    Self-Employed Sep 2001 - Apr 2018
    * Provide network support, computer hardware/software/telecommunication support, help desk support, data backup and recovery for small business.- Install computers, Wi-Fi network, network print servers, and phone systems. Troubleshoot computer software and hardware problems such as Outlook, Microsoft Office Suite, printer and internet connection. Provide PC & Mac repairs, software/hardware upgrade on Windows 8, 7 and XP computers.- Perform virus and spyware removal, data migration, hard drive imaging, data backup and data recovery on PCs.- Projects included network servers, routers, switches, phone equipment, voice and data cables installations, computers upgrade & data migration, print servers setup, network backup and data recovery.* Provide technical support in Peachtree accounting, excel spreadsheet reporting, fiscal year budgeting and Reserve & Asset Management study.
  • Tsa
    Transportation Security Officer
    Tsa Nov 2002 - Dec 2012
    Arlington, Virginia, Us
    * Provided air travelers security protection in John Wayne Airport.- Performed passenger and baggage security screenings.- Operated x-ray machines, explosives trace detection machines, network explosives detection systems and body scanners.* Performed 18 months payroll function to support 400+ employees locally. Used Sabre StaffAdmin System in labor tracking and Kronos payroll system to perform time and attendance adjustment, and earning and leave validation.
    View
  • Arthur Andersen Llp
    Network Administrator
    Arthur Andersen Llp Nov 1997 - Aug 2001
    * Implement projects included Tax/Audit accounting software implementations and training supports, Tax SQL database setup, telecom/network deployment, Compaq Proliant servers’ setup, Novell 4 & 5 servers upgrade, DHCP server installation, Cisco Catalyst 5500 & 5509 switches setup, T1 & Frame Relay upgrade, Video Conference setup, Y2K migration, office moves for 1500 users.* Supported Tax & Audit accounting software and Tax SQL database on Novell servers. Provided software installation, upgrade and technical support.* Supported Novell 4 & 5 networks on Compaq Proliant servers with RAID 5.* Supported local help desk technicians to support over 300+ professionals on daily basis using Vantive. Troubleshot Lotus Notes, MSOffice Suite, network printing, Octel & phone system, Windows 95, NT 4 and Windows 2000 workstations, network printing and Tax & Audit accounting software.* Managed Novell servers’ backup using ARCServe and Lucent Octel backup.* Managed Cisco Catalyst 5500 series switches, Bay Networks Accelar 1250 & Distributed 5000 switches with 400+ nodes. * Supported 24x7 LAN/WAN operations with T1, Frame Relay and Cisco routers.* Provided telecommunication support on Octel and Meridian phone system.* Provided hardware support on IBM & Compaq laptops and desktops.
  • Toshiba Information System
    Configuration Management Consultant
    Toshiba Information System Dec 1996 - Nov 1997
    Toshiba Information System, Irvine CA (12/96 – 11/97)* Performed Configuration Management & Quality Control for engineering groups.- Validated engineering procedures and software programs installed on new Toshiba notebooks and desktops running Win95 & NT operating systems.- Managed PC software and hardware in Novell 4 and NT 4 networks.
  • Memorex-Memtek Products, Inc.
    Jr. Lan/Wan Admin
    Memorex-Memtek Products, Inc. May 1996 - Dec 1996
    * Supported Novell 3.12 & MAC networks in local and 5 remote offices.* Provided desktop support for 150+ end users in local and remote offices.* Managed Lotus ccMail with remote post offices and mobile users.* Managed Simen Rolm 9751 phone system with voice mails.* Administered EDI daily operations running with TELINK.
  • Ontrack Computer Systems
    Data Recovery Engineer
    Ontrack Computer Systems Sep 1995 - May 1996
    * Performed data recovery caused by mechanical or data structural failure.- Developed solutions to maximize full data recovery and wrote reports.- Troubleshot IDE & SCSI hard drives and devices, floppy disks and magnetic media. Recovered data from damaged media and backed up to tapes and CDs.* Administered Novell 3.12 network. Supervised and trained technicians.

Stephen Mau Skills

Cisco Technologies Wireless Networking Network Administration Network Security Customer Service Troubleshooting Data Recovery Desktop Application Support Software Installation Microsoft Excel Outlook Peachtree General Ledger Account Reconciliation Budgeting

Stephen Mau Education Details

  • University Of Hawaii At Manoa
    University Of Hawaii At Manoa
    Electrical And Electronics Engineering

Frequently Asked Questions about Stephen Mau

What company does Stephen Mau work for?

Stephen Mau works for Cvs Health

What is Stephen Mau's role at the current company?

Stephen Mau's current role is IT Customer Service Analyst.

What is Stephen Mau's email address?

Stephen Mau's email address is st****@****hoo.com

What is Stephen Mau's direct phone number?

Stephen Mau's direct phone number is +171440*****

What schools did Stephen Mau attend?

Stephen Mau attended University Of Hawaii At Manoa.

What are some of Stephen Mau's interests?

Stephen Mau has interest in Cancer Medical Treatment And Support, Financial Investment, Project Management Training, New Network And Engineering Technologies.

What skills is Stephen Mau known for?

Stephen Mau has skills like Cisco Technologies, Wireless Networking, Network Administration, Network Security, Customer Service, Troubleshooting, Data Recovery, Desktop Application Support, Software Installation, Microsoft Excel, Outlook, Peachtree.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.