Stephen Maxwell Email & Phone Number

• Develop relationships with clients via outbound calls to help them identify options with current clean energy programs.
• Overcome clients objections by communicating the value of the product.
• Achieve monthly sales metrics.
• Maintaining compliance with federal telecommunication laws.

Sacramento, California Area

• Built relationships with customers and the community to establish long-term business growth.
• Promptly responded to inquiries and requests from prospective customers.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Coordinated between billing department and customers to resolve problems.
• Facilitated inter-departmental communication to effectively provide customer support.
• Interviewed job candidates and made staffing decisions.

Sacramento, California Area

• Supervised a sales force of 20 sales associates.
• Trained and developed new associates on POS system and key sales tactics.
• Planned and directed staff training and performance evaluations.
• Reviewed operational records and reports to project sales and determine profitability.
• Examined merchandise to verify that it was correctly priced and displayed.
• Accepted and processed returns.

Sacramento, California Area

• Prepared merchandise for sales floor.
• Greeted customers in a timely fashion while quickly determining their needs.
• Responded to customer questions and requests in a prompt and efficient manner.
• Suggested accessories and complementary purchases.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Prioritized and accomplished wide range of tasks each shift.