Managed large client MIPS/Meaningful Use programs, accelerating operational decisions and change management to maximize reported scores and increase incentive payments.Designed, Built, Tested, and Supported EMR solutions at acquisition or community affiliate extension programs.Spearheaded internal and client projects to increase knowledge of new initiatives and establish working groups on new technical opportunities.Directed client teams during high-impact upgrade projects to maximize change opportunities and maintain testing schedules.Created new key stakeholder communication processes to increase change throughput and increase user satisfaction.

Certified in EpicCare Ambulatory and Beacon Medical Oncology modulesCoordinated the implementation of the EpicCare Ambulatory application at 3 large healthcare organizations, involving the creation of project plans, the production of weekly and monthly progress reports, supporting customer team members, and testing all content and workflows for go-live success.Brought client operational and clinical leaders together to mediate conflicts and engineer successful workflows. Additionally, managed projects with multiple teams and functional areas, requiring sign-off from multiple levels of project leadership.Served internal customer (the “Foundation System”) by soliciting and organizing feedback on standard build practices, the best clinical content, and common issues and obstacles. Completed over 300 significant changes to functionality and content that was released directly to clients, saving them an estimated 1200 hours of build and change control work. Also, redesigned key user interfaces and presented changes to internal Subject Matter Experts for validation.Created training materials and workspaces for future end users, as well as guidance to managers on difficult regulatory projects requiring executive oversight.

Represented the office as the front desk and first-on-the-phone intern, welcoming visitors, taking messages from constituents, and directing calls to the appropriate staffer.Catalogued all constituent communication and drafted official response letters and emails.Attended hearings and prepared précis to brief legislative staff.Directed other interns in office constituent service program including busy office phones and regular Capitol tours.

Reviewed, edited, and documented for Magnet Status application to recognize nursing staffing and quality excellence at Zion, IL facility. This application was recently accepted, giving the facility a prestigious and highly selective honor.

Facilitated corporate communication with State and Federal governments for each CTCA facilityCreated public relations campaign handbook and presentation in advance of an effort to build support for a new destination cancer center near Atlanta. Additionally, assisted preparatory work on 600-page Certificate of Need application required to open the new center.Prepared keynote remarks for senior executives at patient-centered “Celebrate Life” events.