Stephen Mayo Email & Phone Number

•Evaluated processes and communications with partners, aiming to streamline and expedite partner approval within the Automatic Onboarding flow by reducing touchpoints.•Collaborated with Operations stakeholders to enhance the efficiency of communications in Automatic Onboarding channels, ultimately increasing partner satisfaction and improving internal KPIs.•Elevated the partner experience by consistently analyzing and optimizing team communication strategies, providing actionable insights to enhance the quality of interactions.

•Collaborated with commercial, operations, risk, and product teams to develop and optimize processes, driving customer success, satisfaction, cost reduction, and revenue growth for Klarna's key clients.•Educated Klarna's key merchants on processes and system usage through live training sessions.•Led proactive initiatives to drive general improvements, fostering strong relationships with partnered merchants.•Ensured excellent service to Klarna's key merchants by efficiently handling cases with end-to-end ownership.•Collaborated with Klarna's Commercial teams to stay updated on key merchant matters.•Played a crucial role in integration and onboarding projects for partnered merchants.•Served as the go-to support for internal stakeholders, addressing questions about Klarna's key merchants.•Supported and delivered on internal data analysis and reporting using backend admin and database management systems.

•Handled partner technical issues and served as a problem solver for partnered merchants, ensuring effective resolution.•Administered merchant onboarding processes, streamlining the onboarding experience for partners.Provided comprehensive support to internal teams, addressing various operational tasks to assist commercial team members.•Conducted compliance and underwriting screening for managed partner merchants, ensuring adherence to regulatory standards.•Implemented products for partner merchants in backend systems, contributing to a seamless integration process.

Los Angeles Metropolitan Area

•Led and drove the beverage program at Adamae restaurant and bar as a key member of both the Park Hospitality Group and New School Consulting teams. Recruited by New School Consulting to enhance the beverage program for Park Hospitality Group partners.•Managed all aspects of beverage-related expenditures and formulated sales-increasing strategies as a vital part of the leadership team.•Cultivated strong relationships and collaborated cross-functionally with Bar Flores and Low Boy management teams within the same hospitality group, optimizing buying power for enhanced bottom-line results.•Established partnerships with merchants and distributors to deliver an exciting and innovative beverage experience for guests.•Crafted beverage menus with cost control measures, optimizing sales while consistently surprising and delighting guests during their visits.•Ensured exceptional customer service from both bar and floor staff as a key member of the management team.

Los Angeles Metropolitan Area

•As Beverage Manager at Café Birdie, spearheaded all aspects of the beverage program, including decision-making on cost control, menu development, and purchasing.•Conducted in-person training sessions to impart product knowledge and expertise to staff.•Facilitated educational sessions with spirit and wine experts to enhance the knowledge of the Café Birdie team.•Approved and tracked all comps and voids, ensuring accurate accounting for all goods and services.•Maintained a standard of excellence in customer service for all service staff levels, leading by example.

San Francisco Bay Area

•Entered the hospitality industry as a Bar Back at The House of Shields, subsequently promoted within the expanding bar group to the position of Bar Manager at Natoma Cabana.•Oversaw all facets of Natoma Cabana, a high-volume cocktail bar situated in the Financial District of downtown San Francisco.•Fostered robust relationships with beverage vendors, optimizing cost control while crafting menus and programs to elevate the overall guest experience.•Successfully planned and executed private events catering to corporate clients and high-end parties.

San Francisco Bay Area

•Served as a Brand Specialist for Lacoste, managing all wholesale accounts in the Bay Area. Collaborated with the New York office and wholesale partners to implement sales strategies, emphasizing the importance of building strong professional relationships as the brand ambassador.•Developed and executed action plans for each account, consistently surpassing monthly and seasonal sales targets, with a focus on sustained business growth.•Cultivated and maintained high-quality professional relationships across the organizational structure of wholesale partners, surpassing sales goals.•Analyzed weekly selling reports, ensured optimal inventory, and collaborated with account executives and buying teams to proactively optimize assortments for maximum sales in each market.•Collaborated closely with district merchants to enhance retail presence and increase exposure.•Conducted staff training sessions on seasonal product knowledge, empowering them with the skills to drive Lacoste sales.•Established strong relationships with key personnel (store managers, department managers, visual managers) and organized events and brand presentations to boost sales.•Designed and delivered product knowledge seminars to entire departments, playing a key role in driving sales growth.•Provided crucial support to visual and wholesale stakeholders, actively contributing to visual excellence in our shops. Notably, played a pivotal role in the successful rollout of a new fixtures package and floor set redesign at the Union Square San Francisco Macy's.

New York City Metropolitan Area

•Managed the Abercrombie & Fitch store at South Street Seaport, located in the heart of lower Manhattan, and subsequently assumed management roles at additional locations in Ventura, Florida, and Fort Lauderdale.•Maintained daily communication with corporate headquarters and upper management to monitor and address business needs promptly.•Executed and managed the implementation of seasonal floor sets, meticulously adhering to directives with a strong focus on achieving visual excellence.•Provided training and ongoing motivation for part-time associates and incoming managers, ensuring seamless operations across all aspects of the business.•Conducted weekly interviews for part-time positions and efficiently built and managed schedules for a team of over one hundred associates.•Managed budgeted hours and expenses to maximize profitability.•Ensured the financial health of the store through meticulous record-keeping and adherence to opening and closing procedures.•Prioritized customer satisfaction by personally greeting and monitoring associates' interactions with guests, maintaining an exceptional store presentation.•Thrived in a dynamic, multi-million dollar business environment, consistently maintaining a positive and energetic demeanor.