Stephen Mccann Email & Phone Number

Naas, County Kildare, Ireland

Accuscience is dedicated to providing specialist quality support to their Customer Base which is reflected in achieving quality standards of ISO 9001:2015, ISO 13485:2016 & ISO 17025:2017 (INAB). In my role as Service Director, I oversee an experienced and dedicated technical team who help deliver the premium services that Accuscience is renowned for as one of Ireland’s leading laboratory, blood and medical device sales and distribution companies.

Dublin, Ireland

Neway Solutions offer our customers a wide range of services designed to enhance and improve the delivery of after-sales service. We recognise that while many of our customers are competing in fast-moving environments they are often not capitalising on the full potential within their industries. We aim to guide our customers through organisational improvement in order to deliver a best in class Service every time.

Ireland

As Service Director for Stanley Security I held full responsibility at senior management level for all support operations within the business, this included, customer support services, project delivery, field service delivery, customer contact centre, technical services, and all related business and administrative aspects. In addition, I was responsible for the management of key clients and stakeholder relationships. • Management of P&L, budgets, planning, and related finance functions. • Ensuring activities are planned and projected to support the revenue and performance targets throughout the organisation. • Development of long-range strategies to improve business revenue and reduce costs while improving profitability. • Contract negotiations and Tendering.• Ensuring that targets and business objectives are achieved. • Staff management including, recruitment, training, coaching, performance evaluation and salary management. • Development and implementation of SLA, KPI, policies, and procedures • Support systems planning and implementation. • Business development, process improvement. • Managing long term relationships with suppliers and sub-contractors.• Management reporting, locally and internationally.

Mulhuddart Dublin 15

As Service Manager for Electro Automation, I was responsible for all business operations, from procurement through to contract management. Projects and contracts ranged across a wide and complex variety of facilities and clients. Key to my success in this role was the management of a large team of service engineers, contract managers, and administrative staff as well as the integration of multiple functions and teams. Responsibilities also Include but are not limited to, • Full responsibility for operations from a senior management level. • Process improvements and implementation. • Business development, sales support, and Tendering. • Contract management, delivery of SLA’s and KPI’s. • Budgeting, finance, and business planning. • Key Account and stakeholder management. • Staff and Subcontractor management, workforce utilisation. • Implementation and management of customer support services, after sales support, helpdesk, and related administration functions. • Managing business overhead while improving efficiency and performance. • Union negotiations. • Management / Board Reporting

Management of all after-sales activity including field service and customer care operations. Business planning and full P&L responsibility.Business development.Building and maintaining long term relationships with customers.Process creation, implementation and improvement.Systems planning and implementation.Ensuring department activities are planned and projected to support the revenue and performancetargets throughout the organisation.Development of long-range strategies to improve business revenue and reduce costs while improving profitability.Ensuring that targets and business objectives are achieved.Maintaining excellent relationships with both consumers and commercial customers in order to provide the highest level of customer satisfaction to all.Staff management including, recruitment, training, coaching, performance evaluation and salary management.Identifying areas of improvement and implement change.Management reporting

As Service Director I was responsible for the day to day activities of the Service Department including the field service team, help desk and administration function. Management of the Service P&L and Service Departments Budgets.Implementation of group strategic objectives.Key account management.Development and implementation of SLA’s.Personnel management and development.Business Development.