Stephen Mccann Email and Phone Number
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With a background in operations management, service management, and senior management over various appointments I have a proven track record in delivering excellence in multiple different operations. I have managed and developed business in the areas of customer service, field service, technical operations, after-sales support, and customer care. I have a wealth of experience in process, process change and implementation, people management, customer relationships, and sales. As a senior manager, I have had held full responsibility for business planning and budgeting and I have been directly involved in the strategic direction of these organisations. I hold and have held full P&L responsibility for the business areas that I managed.
Accuscience
View- Website:
- accuscience.ie
- Employees:
- 33
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Service DirectorAccuscience Apr 2021 - PresentNaas, County Kildare, IrelandAccuscience is dedicated to providing specialist quality support to their Customer Base which is reflected in achieving quality standards of ISO 9001:2015, ISO 13485:2016 & ISO 17025:2017 (INAB). In my role as Service Director, I oversee an experienced and dedicated technical team who help deliver the premium services that Accuscience is renowned for as one of Ireland’s leading laboratory, blood and medical device sales and distribution companies.
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Chief Executive OfficerNeway Solutions Jun 2020 - Mar 2021Dublin, IrelandNeway Solutions offer our customers a wide range of services designed to enhance and improve the delivery of after-sales service. We recognise that while many of our customers are competing in fast-moving environments they are often not capitalising on the full potential within their industries. We aim to guide our customers through organisational improvement in order to deliver a best in class Service every time.
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Service DirectorStanley Security Sep 2015 - Jun 2020IrelandAs Service Director for Stanley Security I held full responsibility at senior management level for all support operations within the business, this included, customer support services, project delivery, field service delivery, customer contact centre, technical services, and all related business and administrative aspects. In addition, I was responsible for the management of key clients and stakeholder relationships. • Management of P&L, budgets, planning, and related finance functions. • Ensuring activities are planned and projected to support the revenue and performance targets throughout the organisation. • Development of long-range strategies to improve business revenue and reduce costs while improving profitability. • Contract negotiations and Tendering.• Ensuring that targets and business objectives are achieved. • Staff management including, recruitment, training, coaching, performance evaluation and salary management. • Development and implementation of SLA, KPI, policies, and procedures • Support systems planning and implementation. • Business development, process improvement. • Managing long term relationships with suppliers and sub-contractors.• Management reporting, locally and internationally. -
Service ManagerElectro Automation Ltd. Sep 2011 - Sep 2015Mulhuddart Dublin 15As Service Manager for Electro Automation, I was responsible for all business operations, from procurement through to contract management. Projects and contracts ranged across a wide and complex variety of facilities and clients. Key to my success in this role was the management of a large team of service engineers, contract managers, and administrative staff as well as the integration of multiple functions and teams. Responsibilities also Include but are not limited to, • Full responsibility for operations from a senior management level. • Process improvements and implementation. • Business development, sales support, and Tendering. • Contract management, delivery of SLA’s and KPI’s. • Budgeting, finance, and business planning. • Key Account and stakeholder management. • Staff and Subcontractor management, workforce utilisation. • Implementation and management of customer support services, after sales support, helpdesk, and related administration functions. • Managing business overhead while improving efficiency and performance. • Union negotiations. • Management / Board Reporting -
Service ManagerMiele Dec 2006 - Sep 2011Management of all after-sales activity including field service and customer care operations. Business planning and full P&L responsibility.Business development.Building and maintaining long term relationships with customers.Process creation, implementation and improvement.Systems planning and implementation.Ensuring department activities are planned and projected to support the revenue and performancetargets throughout the organisation.Development of long-range strategies to improve business revenue and reduce costs while improving profitability.Ensuring that targets and business objectives are achieved.Maintaining excellent relationships with both consumers and commercial customers in order to provide the highest level of customer satisfaction to all.Staff management including, recruitment, training, coaching, performance evaluation and salary management.Identifying areas of improvement and implement change.Management reporting -
Service DirectorNeopost Jul 1996 - Dec 2006As Service Director I was responsible for the day to day activities of the Service Department including the field service team, help desk and administration function. Management of the Service P&L and Service Departments Budgets.Implementation of group strategic objectives.Key account management.Development and implementation of SLA’s.Personnel management and development.Business Development.
Stephen Mccann Skills
Stephen Mccann Education Details
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Dublin Business SchoolBusiness Studies
Frequently Asked Questions about Stephen Mccann
What company does Stephen Mccann work for?
Stephen Mccann works for Accuscience
What is Stephen Mccann's role at the current company?
Stephen Mccann's current role is Service Director at Accuscience.
What is Stephen Mccann's email address?
Stephen Mccann's email address is st****@****iele.ie
What is Stephen Mccann's direct phone number?
Stephen Mccann's direct phone number is (855) 365*****
What schools did Stephen Mccann attend?
Stephen Mccann attended Dublin Business School.
What are some of Stephen Mccann's interests?
Stephen Mccann has interest in Social Services, Outdoor Activities, Politics, Environment, Running Outdoor Activities, Science And Technology, Running, Runningoutdoor Activities.
What skills is Stephen Mccann known for?
Stephen Mccann has skills like Continuous Improvement, Service Improvement, Service Operations, Customer Support, Contract Management, Operations Management, Customer Service Management, Service Level Management, Service Management, Customer Satisfaction, Sla, Budgets.
Who are Stephen Mccann's colleagues?
Stephen Mccann's colleagues are Waseem Ullah, Giovanni Lorenzo, Declan Keogh, Andrew Conway, Olalekan Ayinde, Robert O'kelly, Jack Rowe.
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Stephen McCann
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