Stephen Mccarthy Email & Phone Number

Technical Services Analyst Charged with delivering Tier II-IV systems support spanning all networks, end-to-end hardware, software/applications, and peripherals. Responsible for all aspects of IT throughput; serving 900+ users in a “button-down” legal practice environment requiring rapid, fail-safe, efficient, and sustainable solutions that bolster consummate client attention. Project manager helping lead digital transformations and system/OS migrations. Recognized as a key organization-wide stakeholder driving firm’s objective to be perceived as “the technical law firm”. • Day-to-day includes desktop imaging and creation via MS Deployment Toolkit (MDT); remote monitoring and support; asset tracking; application support (MS 2007 through O365); utilization of iManage DMS. • Led branch-by-branch Windows 7 to Windows 10 migration, including all of Bellevue; installation, support, and documentation, and all related data migration. • Leading end-to-end migration from local Exchange servers to Cloud/O365 including data and hardware assessments; email; firewalls; ticketing system; troubleshooting TIER II/III issues, backend and networks. Collaborating with Desktop and Unified Communications groups; overarching goal to move entire org to Thin Client/Citrix server environment. • Created and implemented the “Employee Walkaround” program (Bellevue two days; Seattle three days); in-person visits to check-in and ensure all technology running smoothly; answering customer/end-user questions and resolving issues as needed. Toggled during Covid to a Virtual program. • Recognized as key contributor to firm’s Covid-era migration to a remote work environment; establishment of Best Practices/compliant processes. Worked 60-70 hours per-week to keep every employee up-and-running.

Distributed Computing Desktop Systems Administrator Managed all IT needs related to FFS desktop systems, including local and remote user support of Windows platform, infrastructure, hardware, telephony, and external devices. Tier II onsite troubleshooting in Tallahassee; 300+ users. Entrusted as Technical Lead on IT decisions spanning three FFS districts; 5,000+ square miles. • Day-to-day included vertical software support (FMIS); testing of virtual servers and workstations; infrastructure troubleshooting/repair/replacement; VPN/router support for 18 sites; inventory control and asset tracking; desktop upgrade and repair; and customer/end-user training, service, and support. Led an operations and mission-critical migration from Windows XP to Windows 7, converting all users across three FFS districts (300+), including new VoIP implementation. Project successfully completed on-time and within challenging budget constraints.

Colchester, Vermont, Us

Doman Administrator and TIER II Desktop Support RepresentativeWindows Domain/IBM I Series environment support of nationwide, high-volume beverage distributors. Purview spanned all software and hardware issues for internal and external company customers. Personally supported 32 company accounts for beverage distributors. Project Lead keeping customers running smoothly and up-to-date. Tested and supported new operating systems and hardware. • Day-to-day included MS server and web-filter server administration, maintenance, rebuild, and backup; Active Directory; OS updates; desktop and hardware/printer support; monthly Disaster Recovery “live” exercises; all aspects of Local IBM I-Series server administration and maintenance; customer support and training. • Helped drive rollout for key client Alaska Distributors; transitioning all software from prior operating system.

Support EngineerConsultant assigned to key clients across Southwest Michigan region, serving as Technology Lead and advisor supporting Microsoft and Novell technical infrastructure, hardware, software, servers, and workstations. • Day-to-day included Server installation and administration (Novell and Microsoft); disaster avoidance planning and solution implementation; infrastructure troubleshooting; port-forwarding and VPN; remote support. • Extensive hardware support duties included building, installing, and upgrading servers and workstations, and troubleshooting ongoing workstation and server issues. • Drove two operations-critical system conversions and SQL server upgrades for an enterprise client.