Stephen Mccarthy Email & Phone Number

• Technical Services Analyst Charged with delivering Tier II-IV systems support spanning all networks, end-to-end hardware, software/applications, and peripherals. Responsible for all aspects of IT throughput; serving.
• Day-to-day includes desktop imaging and creation via MS Deployment Toolkit (MDT); remote monitoring and support; asset tracking; application support (MS 2007 through O365); utilization of iManage DMS.
• Led branch-by-branch Windows 7 to Windows 10 migration, including all of Bellevue; installation, support, and documentation, and all related data migration.
• Leading end-to-end migration from local Exchange servers to Cloud/O365 including data and hardware assessments; email; firewalls; ticketing system; troubleshooting TIER II/III issues, backend and networks..
• Created and implemented the “Employee Walkaround” program (Bellevue two days; Seattle three days); in-person visits to check-in and ensure all technology running smoothly; answering customer/end-user questions and.
• Recognized as key contributor to firm’s Covid-era migration to a remote work environment; establishment of Best Practices/compliant processes. Worked 60-70 hours per-week to keep every employee up-and-running.

• Distributed Computing Desktop Systems Administrator Managed all IT needs related to FFS desktop systems, including local and remote user support of Windows platform, infrastructure, hardware, telephony, and external.
• Day-to-day included vertical software support (FMIS); testing of virtual servers and workstations; infrastructure troubleshooting/repair/replacement; VPN/router support for 18 sites; inventory control and asset.

Colchester, Vermont, US

• Doman Administrator and TIER II Desktop Support RepresentativeWindows Domain/IBM I Series environment support of nationwide, high-volume beverage distributors. Purview spanned all software and hardware issues for.
• Day-to-day included MS server and web-filter server administration, maintenance, rebuild, and backup; Active Directory; OS updates; desktop and hardware/printer support; monthly Disaster Recovery “live” exercises; all.
• Helped drive rollout for key client Alaska Distributors; transitioning all software from prior operating system.

• Support EngineerConsultant assigned to key clients across Southwest Michigan region, serving as Technology Lead and advisor supporting Microsoft and Novell technical infrastructure, hardware, software, servers, and.
• Day-to-day included Server installation and administration (Novell and Microsoft); disaster avoidance planning and solution implementation; infrastructure troubleshooting; port-forwarding and VPN; remote support.
• Extensive hardware support duties included building, installing, and upgrading servers and workstations, and troubleshooting ongoing workstation and server issues.
• Drove two operations-critical system conversions and SQL server upgrades for an enterprise client.