Sr. Manager, Program Management
Current
Nov 2023 - Present
AeroLeads people directory · profile
Stephen Mcclain Email & Phone Number
Sr. Manager Program Management at Spectrum Enterprise
at
Spectrum Enterprise
1 work email found
@accesspointinc.com
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Sr. Manager Program Management at Spectrum Enterprise
Location
Charlotte Metro, United States, United States
Company size
Who is Stephen Mcclain? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Stephen Mcclain is listed as Sr. Manager Program Management at Spectrum Enterprise at Spectrum Enterprise, a company with 5009 employees, based in Charlotte Metro, United States, United States. AeroLeads shows a work email signal at accesspointinc.com and a matched LinkedIn profile for Stephen Mcclain.
Stephen Mcclain previously worked as Sr. Manager, Program Management at Spectrum Enterprise and Manager Program Management at Spectrum Enterprise.
Company email context
Email format at Spectrum Enterprise
This section adds company-level context without repeating Stephen Mcclain's masked contact details.
{first}.{last}@accesspointinc.com
86% confidence
AeroLeads found 1 current-domain work email signal for Stephen Mcclain. Compare company email patterns before reaching out.
Profile bio
About Stephen Mcclain
I'm a highly accomplished and analytical telecommunications professional with 20+ years of experience in service delivery. I'm a competitive, team player that consistently exceeds goals and objectives. I'm passionate about telecom and improving the customer experience.
Listed skills include Mpls, Voip, Pri, Troubleshooting, and 18 others.
Current workplace
Stephen Mcclain's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles · 26 years
Stephen Mcclain work experience
A career timeline built from the work history available for this profile.
Manager Program Management
Aug 2020 - Nov 2023
Project Manager
May 2018 - Aug 2020
Outside Plant Engineer Ii
- Designed and assigned complex outside plant facilities to support special circuit installation, modifications, and upgrades for residential, business, and wholesale circuits. Assisted in planning, analysis, and.
- Highest volume producer for the team, 50% higher than the team average.
- New product testing SME (subject… Show more Designed and assigned complex outside plant facilities to support special circuit installation, modifications, and upgrades for residential, business, and wholesale circuits..
- New product testing SME (subject matter expert) for 5 projects; consisting of 2 for integration of systems that reduced the number of core inventory systems from 3 to 1 and 3 products related, testing the system.
- Exceeded SLA and OTP (on time percentage) department goals
- Created team process documents for time efficiencies improving email flows and order tracking tool. Show less
2017 - 2018
~1 yr
Manager, Project Coordination - Wholesale Services
- Led team that supported customer orders from order entry through service activation. Managed circuit installations ranging in size from 56K to 100G. Supported nation's top telecommunication companies. Implemented.
- Exceeded company objectives by improving on time percentage by 26%.
- Strengthened company's business by installing $2,000,000 in new revenue each year.
- Developed and rolled out new policies that… Show more Led team that supported customer orders from order entry through service activation. Managed circuit installations ranging in size from 56K to 100G. Supported.
- Developed and rolled out new policies that helped accelerate revenue.
- Created innovative programs to increase employee loyalty and reduce turnover Show less
2014 - 2017
~3 yrs
Senior Manager, Service Delivery
Access Point Inc
- Oversaw staff, prepared work schedules, and assigned specific duties to ensure adequate coverage and balanced workload across team. Determined staffing requirements, as well as interviewed, hired, and trained new.
- Established and implemented departmental policies, goals, and procedures.
- Spearheaded cross-functional initiative to set company installation intervals for all product offerings.
- Created equipment inventory requirements, selected equipment vendors, and maintained inventory supply company-wide. Show less
2012 - 2014
~2 yrs
Dedicated Service Provisioning Manager
Access Point Inc
2008 - 2012
~4 yrs
Senior Dedicated Services Provisioner
Access Point, Inc.
- Managed orders from order entry through service activation. Coordinated service activation dates with customer, underlying carrier, and internal departments. Led project planning calls with customers, sales, and.
- Exceeded company completion objectives by 25%.
- Awarded 2007 provisioning shining star for making lasting impact. Show less
2007 - 2008
~1 yr
Order Assurance Specialist
Access Point, Inc.
Reviewed all customer paperwork and worked with sales, customers, and customer vendors for any missing information to ensure clean order is submitted to downstream departments. Created new customer accounts in order tracking and billing system. Pulled customer service records from losing carrier for all services converting to company. Keyed services.
2006 - 2007
~1 yr
Major Account Representative
Access Point, Inc.
Served as liaison between customers, sales agents, and internal departments. Opened billing and trouble tickets, placed customer orders, and processed payments. Provided status updates on trouble tickets, billing tickets, and orders, as well as escalated to responsible department when necessary. Promoted and sold products and services to existing client.
2005 - 2006
~1 yr
T1 Provisioner
Bti Telecom
Managed orders from order entry through service activation for new customers. Provided order milestone updates to customers and sales. Escalated delays internally and externally as needed. Coordinated transition dates with customer, losing carrier, and internal departments. Provided training for new hires and less experienced provisioners. Received 2002.
2000 - 2004
~4 yrs
FAQ
Frequently asked questions about Stephen Mcclain
Quick answers generated from the profile data available on this page.
What company does Stephen Mcclain work for?
Stephen Mcclain works for Spectrum Enterprise.
What is Stephen Mcclain's role at Spectrum Enterprise?
Stephen Mcclain is listed as Sr. Manager Program Management at Spectrum Enterprise at Spectrum Enterprise.
What is Stephen Mcclain's email address?
AeroLeads has found 1 work email signal at @accesspointinc.com for Stephen Mcclain at Spectrum Enterprise.
Where is Stephen Mcclain based?
Stephen Mcclain is based in Charlotte Metro, United States, United States while working with Spectrum Enterprise.
What companies has Stephen Mcclain worked for?
Stephen Mcclain has worked for Spectrum Enterprise, Windstream, Windstream Communications, Access Point Inc, and Access Point, Inc..
How can I contact Stephen Mcclain?
You can use AeroLeads to view verified contact signals for Stephen Mcclain at Spectrum Enterprise, including work email, phone, and LinkedIn data when available.
What skills is Stephen Mcclain known for?
Stephen Mcclain is listed with skills including Mpls, Voip, Pri, Troubleshooting, Telecommunications, Long Distance, Ip, and Process Improvement.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Stephen Mcclain you were looking for.
View similar profiles
