Stephen Mcculloh Email & Phone Number

Rochester, New York, United States

Rochester, New York Area

Conduct research of data. Leverage all available resources, such as existing databases, third party sources and/or public information on the internet. Utilizing tools to analyze, query and manipulate data according to defined business procedures.Extracts and enters appropriate data into application, other forms, or database.Process payments which may require reporting, payment processing, reviewing incoming bills, identifying and disbursing bills for system input, reviewing reports from mortgage companies to check for missing payments, matching bills to checks, extracting system data and forwarding to clients, determining mailing process.Performs clerical duties, maintaining simple to complex files, searching and investigating information contained in files, processing departmental documents requiring knowledge of functional operations and entering report results into tracking system.

Albion, Ny 14411

Balance and file claims according to company guidelines in a timely manner. This will include validating documents and balancing numbers for all claims. Update client systems. Identify missing documentation and request from clients. Identify non-claimable items and complete research to validate. Accurately and completely prepare required forms within specified time frame as determined by client, company and/or investor requirements. Submit claims in accordance with investor/insurer guidelines and timeframes as well as company policies and procedures.

Medina, Ny 14103

Follows all procedures and performs the various steps contained within the procedure in order to produce a finished product.Able to work with various hand tools.Completing all documentation needed for quality compliance.Able to handle often stressful production demands, demonstrating team work and cooperation.

Elma, New York

Dedicated Loan Specialist: • Reason for leaving: Site closure.• Contact mortgage customers in all stages of delinquency to facilitate delinquency resolution such as payment plans, short sales and deed in lieu of foreclosure via telephone, fax, e-mail and mail.• Establish reason for default by having an in-depth conversation with the borrower, documenting same.• Processed payments, sent billing statements, updated system with address and phone changes.• Evaluate borrower financial information to determine likelihood of loss mitigation, workout and recommend alternatives to foreclosure. Collect documents for possible loan modifications.Junior Asset Manager / Single Point of Contact – Loss Mitigation / Support Team, all of the above inaddition to:• Responsible for a portfolio of special loans consisting of over 450, 2nd lien and Charge-Off loans.• Review loans to be demanded and placed into foreclosure. • Review collateral condition and establish asset value.• Accepted settlement and short sale offers from customers and presented to investor for approval. • Serviced commercial loans. • Train all new hires for the Single Point of Contact – Loss Mitigation / Support Team• Used E-Oscar for the credit reporting disputes received.

Received calls from homeowners behind on mortgages and attempted to get them into a workout allowing them to stay in the home either through a repayment plan or a modification. On some occasions advising that a short sale or other liquidation options to be the only option. Dialer made outgoing calls to attempt contact with those behind in effort to bring delinquency current. Perfect attendance attained during last 19 months of employment.

Received escalated calls and researched issues needing resolved in relationship to the servicing of the mortgage, contacted customer with updates in relation to research and provided resolution. JP Morgan Chase took over Washington Mutual 09/28/08

Non Credit, Natural Gas Equipment Operation Training, Mastery

OSHA 10 Certificate, First Aid, CPR and AED Certificate, American Safety and Health Institute, Natural Gas Equipment Operation Training.

Accounting, General Studies