To inspire and invest in the lives of children of incarcerated parents and families in communities harmedby systemic inequities.

*Data Utilization: Arranged, compared, differentiated, and measured data for prescribed standards*Leadership: Provided guidance, assistance, and interpretation to others on procedural applications*Verbal Aptitude: Maintain the ability to utilize a wide variety of reference data and information*Mathematical Aptitude: Planned and presented mathematical concepts that measured proficiency*Functional Reasoning: Performed duties with latitude for independent judgment*Situational Reasoning: Exercised judgment, decisiveness, and creativity during a variety of duties

*Orange County Library (Program Coordinator) *Children’s Cancer Foundation: BASE CAMP (Event Planning) *Angel Food Network (Distribution) *City of Apopka Flag Football Curriculum (Head Coach) *Greatness Sports Training Flag Football Program (Head Coach) *i9 Sports-Greater Orlando Flag Football Program (Head Coach) *Mosquito League Flag Football Program (Head Coach) Girls Soccer Team: Apopka Middle (Coach) *Orange County School District: The My Brother s Keeper initiative (Advisory Board Member / Mentor for Orange County Public Schools) *Central Florida Youth Football League (Head Coach)

*Delivered ownership and assistance, with a ’client first’ philosophy, while securing the assets of the firm*Provided operational service that was focused on investor services and branch/client services partners*Provided a single channel for service, while resolving escalated client concerns*Provided feedback, coaching, and training, to colleagues, for the benefit of empowerment*Managed external and internal calls for operational issues and account opening processes and updates*Processed all basic and complex new accounts: CRA’s, QRP’s, Pension Trust, and Investor Checking*Processed account maintenance requests*Processed escalations associated with opening Schwab Bank Savings accounts*Reviewed, approved, or decline failed applications for Schwab Bank accounts (HYIS and HYIC) Achievement - I created a liaison position, between department heads with client interacting roles and the Quality assurance department, which was implemented nationally. This position consisted of strengthening proper phone etiquette while displaying superior customer service skills.

*Produced in an environment where self-motivation and positive thinking is key*Obtained loan applications and ensured all government and lending practices were followed*Ensured each client had acceptable prequalification conditions, as far as, income, debt, and asset*Maintained lines of communication, to all parties involved, including clients, processors, and underwriters*Delivered product knowledge while incorporating creative ideas to assist in the client s financial solutions Provided a strong level of customer service, communication, and professionalismAchievement - I consistently maintained sales which allowed me to operate at the top 5% of my department.

*Diffused irate customers by taking ownership of escalated calls*Researched and monitored accounts to ensure a resolution was achieved*Created positive working relationships with internal customers*Identified service delivery failures within the organization*Answered procedural questions for new hires*Conducted side by side coaching sessions*Gathered data to provide feedback on daily performance*Offered products that enhanced the customers experience related to lines of credit.Achievement - I was awarded for my sales achievements within the company. In total, I transferred over 4 million dollars in balances to JP Morgan Chase.