Supporting and Assessing students working towards a vocational qualification. My role is to ensure that trainees meet the occupational standards required to achieve their qualifications, as set out by the Institute for Apprenticeships and Technical Education (IfATE).

Stephen has 20+ years experience working in the Professional Services sector, as a Programme Director and Management Consultant.Stephen’s past engagements include working with British Telecom, Philips EMEA, The SABMiller Group, Virgin Media, Liberty Global, AstraZeneca, the Coop Bank & Trading Group and the Nationwide Building Society.Stephen has successfully delivered several strategic global technology transformations and financial services programmes. Stephen is a Chartered Fellow of the British Computer Society and a Chartered Engineer. He holds a MSc in Telecom Eng from UCL and an MSc in Operational Research from Strathclyde.

Looking for Exciting Challenges

Studying Music Composition, Production and Sound Engineering

Working with a major UK bank, leading a £75m Application Currency and IT Resilience programme (12 months), then programme manager on an bank-wide Cost Reduction Programme to deliver £250M savings (9 months)

Management Consultancy, specialising in Change Management and Programme Delivery Leadership

• Shaping, Directing and Leading major change programmes across the Group: o XP to Windows 7 Migration (25,000 users).o Lotus Notes to MS Exchange Migration (8,000 users). o Head-office migration of over 5,000 colleagues into the new Head Office and across Manchester Campus. o Transforming ways-of-working and reducing occupancy levels. o Deploying 4,000 Virtual Desktop Environments (VDE). o Integrating Banking (FCA regulated) and non-regulated Group networks. o Strategic Review of Group Telephony Strategy: Impact studies of European and UK (OfCom) proposed regulatory changes to Non-Geographic Numbers. Bank and Trading Telephony Integration, Unified Communications & Collaboration. IP Telephony; Mobile & Agile Working.

Demand Planning and Resource ForecastingDirection and leadership of BT Programme and Project Management Delivery Teams assigned to the NBS Account. Recruitment of higher calibre P & PM resources, with direct reference to formal complaints from the customer about the quality of the incumbent project Managers.Improving customer relations and establishing effective stakeholder management – building healthy working relationships with the NBS Heads of Group Programmes communities.Reshaping and restructuring of the service delivery operations on the account to bring about significant service process improvements, reduce escalations and increase customer satisfaction levels. Redesign and restructuring of the Operating Models for Governance and Delivery Assurance, Order Management, Bid Management and Project delivery assurance. In April 2011, I established proper PMO capability within the account, to provide best-practice governance, programme delivery assurance and working project control methods and processes.

Global Brewing Group - Took over delivery of troubled Transformation Programme and delivered WAN, LAN, Internet & Security European transformation programme (110+ offices, data centres and production sites). 100% to quality and cost, with 95% completed to plan. Enhanced PMO capability and Order Management processes.

Headed up global managed mobile outsourcing programmes across 25 countries in EMEA and South America. Led negotiations on all in-country mobility contracts; planned, mobilised and led commercial transition and service transformation teams. Managed key bids for Telephone Expense Management (TEM) solutions