Responsible for the technical service-related operations of the organization as well as the daily activities of the Information Technology teams. The Technical Services Manager has extensive knowledge of department processes and oversees the daily work of Information Systems/Technology Engineers to ensure all tasks and assignments are completed on time, within budget, and according to department standards and specifications. The Technical Services Manager recommends changes to technology products and services, manages subordinate staff in the day-to-day performance of their jobs and has full authority for personnel actions.Responsible for the organizations Cyber Security Program which includes the designing, building and implementing enterprise-class security systems for the production environment. Align standards, frameworks and security with overall business and technology strategy. Identify and communicate current and emerging security threats. Design security architecture elements to mitigate threats as they emerge. Create solutions that balance business requirements with information and cyber security requirements. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements. Responsible for the implementation of the organizations Service Transition standards within the IT service management framework. Design and implement that framework with respect to Change Management, Change Evaluation, Release and Deployment Management, Service Configuration Management, and Service Validation and Testing. Chair the corporate Change Advisory Board responsible for the assessment of proposed changes made within the production and test environments.

• Manage a department of staff responsible for all IT aspects for Aerospace and Defense Company division located in four cities nationally.• Provide cross functional project support between corporate and division initiatives.• Lead network engineering effort in implementing wireless network infrastructure.• Manage partner VPN’s and other external-sourced connectivity.• Manage the integration of divisional support into group service delivery model.• Manage all aspects of Cisco network infrastructure for Aerospace and Defense Company division located in four cities nationally.• Manage and administer Dell EgualLogic and Compellent SAN infrastructures.• Manage and administer VMWare ESXi 5.5 environment.• Manage and administer Windows Server 2012 and 2008 infrastructure.

Responsible for the configuration, administration and maintenance of the health plan’s Local Area Network (LAN) and Wide Area Network (WAN) operating systems. The Network Administrator’s role is to ensure the stable operation of the in-house computer network(s). This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.

Memeber of Enterprise Server team responsible for managing server infrastructure corporate wide. Participant of Directory Services Cluster responsible for the configuration, maintenance, and administration of corporate eDirectory and Active Directory. Participant of Server Monitoring Cluster responsible for the administration of corporate wide server monitoring.

Managed all local network and communication functions at regional office location. Managed staff responsible for network administration at regional office.

Performed duties as a Network Engineer on various network integration projects.

Performed duties as a System Manger responsible for the maintenance and administratiorn of corporate Novell and NT network. Patricipated on Enterprise Network committee evaluating NOS upgrades, defining server standards, and set policies and procedures of corporate goals through IT initiatives.