Stephen Mcfadden Email & Phone Number

Crumlin, County Antrim, Gb

Monitors, manages and maintains Service Level performance on assigned account inrelation to contracted services in an ITIL lead ennvironment. Ensuring the Service Level Agreements are achievedbut at the same time maintaining the quality of the services delivered and clientexpectations are met or exceeded as well as profitable reporting attainment andpotential exposures in a timely manner.Effectively monitors, controls and supports service delivery, ensuring systems,methodologies and procedures are followed. Helping to ensure quality of service andmanage cost of delivery by looking at better ways to provide service in a cost efficientmanner.Works with the client to understand issues and requirements and responds to requestsfor new services (RFS's) to help grow the business. Proactively monitoring escalations,change processes, issuing alerts as and when needed.Helps and directly produces management and account performance reports to anagreed schedule or upon request.Understands the client and the industry, focusing on their needs. Attending clientservice review meetings covering performance, service improvements, and overallquality of the business processes.Helps in developing an enduring partnership with the client, seeking and seeingopportunities in challenging situations, focusing on key priorities.

Armonk, New York, Ny, Us

London, Gb

Specialising in IS Support, Networking and Infrastructure Management. System deployment and integration. IS System Procurement and Inventory.

Bachelor Of Science (Bsc), Computing And Information Systems With Diploma In Ind. Studies

Education record