Stephen Mcgrady Email & Phone Number

Asheville, Nc, Us

Hendersonville, North Carolina, United States

Whitewater kayaking adventure trip leader on single and multi day expeditions. Responsible for participant development and safety throughout each program. Wilderness First Responder and CPR certified.

Asheville, North Carolina Area

Responsible for a front desk, valet, guest services and concierge operations of 100+ staff members. Learned revenue management and worked closely with the reservations team to ensure goals were met.

Asheville, North Carolina Area

Ran a daily 75+ person housekeeping operation with a focus on guest room and public space cleanliness. Coordinated a full scale laundry facility and uniform room that serviced the entire resort.

Asheville, North Carolina Area

Hired, managed, and developed a small front of the house staff for a downtown Marriott property. Worked with local businesses to create a local concierge program for an enhanced guest experience.

Asheville, North Carolina Area

Hired managed and developed a staff of 60+ persons including valet, door persons, greeters, elevator operators, concierge, bell persons, and supervisors.Manage revenues and expenses pertaining to the guest services department.

Asheville, North Carolina Area

Ran day to day operations of valet, bell person, greeter, door person and shuttle drivers.Responsible for handling guest opportunities that related to guest service area.Designed and executed the first parking management system that accounted for 180k of additional revenue for the Grove Park Inn.

Coordinating Valet and BellpersonsAct as a front line employee in dealing with guests needs

Manage a small support staff crewPerform all set ups and organize events/socialsBe on call as the first line of contact with guests for any needs

Organized and set up socials and special eventsFulfilled miscellaneous hospitality needs for guestsSupervised in a small snack store

Prepared the set up for the dinning roomServed food and attended guests during meals

Set up for mealsPreparation help of food and beverage

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Accelerated BSN program

National Nurse Aid Assesment Program, Pre-Nursing Studies, Completed

160 hour course that taught basic nursing skills in a competent caring manner. 48 hour program working in a hospital environment.

B.S, Hospitality And Tourism Management, Graduated Magna Cum Laude

Activities and Societies: Present Canoe & Kayak Club Hospitality Professional Club Pursued education that allowed the means to gain.