Stephen Mcmanus Email & Phone Number

Canada

Responsible for the warehouse shipping and receiving, entering the packing slips into the data base. Update the consumable and tool inventory systems. Order material, tools, equipment the purchasing and invoices into QuickBooks. Bar coding new tools and enter into the Tool Inventory. Responsible for the company vehicles, maintenance, tire changes.

Leading the project from start to finish. Provide a daily report on the progress of the project. Run and terminate and test cable. Install all the peripherals associated with audio visual equipment, either in a rack, behind a display or under a boardroom table. Install the hardware for displays, projectors on walls or in ceilings. Install speakers, Microphones in ceilings.

Ottawa, Ontario, Ca

Run cat5e cable and terminate, test cable end-to-end. Run fibre optic cable and terminate on FMS panel, test cable end-to-end. Install and bolt down frames for servers. Connect ground wires to frames. Install the following equipment into frames: Sun Netra T2000, 240, Sun Fire V245, X4200 and V440. Sun Oracle Sun Servers X3-2, X4-2, X5-2, Sun Oracle Sparc T5-2, HP Proliant DL380P Gen 8, HP 9000 RP3440, HP server CC3310. Ciena Optical Multiservice Edge 6500, Ciena 3916, 3930, 3932, 3942, 5142. Run patch cables from zyplex to servers, connecting fibre optic cable to trays. Run power cords from servers to power bars.

Providing installation and support services for business phone systems, unified communications, call centers, conferencing, security, video, wireless and data networking. Install hardware, routers, POE switches, UPS, phone systems (Mitel, Panasonic) software and provide training to the customer. Daily technical support using lab system or Windows 7, XP based computers to trouble shoot issues. Remote login using Hyper Terminal, Cisco systems VPN client, SonicWall global VPN, Remote desktop connection or site visit to customer’s business to fix issues, software changes, moving or adding equipment. System software upgrades on business phone systems. On Call weekly duty 24/7 taking all calls for any issues, solving the issues. Continued training and certifications to stay ahead of an evolving telecom industry landscape, learned new product releases, and increased value to the company and the client base

Atlanta, Georgia, Us

Provide outstanding customer service and driving sales and profitability of the store. Training, coaching, and developing Associates customer service skills within department of responsibility, delegate projects and duties. Leading by example to promote positive Associate morale and great customer service.Acquiring product knowledge and conducting product knowledge classes. Review and reconcile reports on a daily, weekly, and monthly basis. Maintain a clean and functioning department. Efficiently manage the overall operations and inventory of the department. Was the Department Supervisor in the Lumber department, Plumbing department and recently moved to the Millwork department. While in the lumber department, exceeded sale plans for 2010. Cover the Assistant Store Manager, and Head casher on their breaks and lunches. Trained on cash system. Have attained the forklift and reach truck licenses.

Ca

Responsible for the IMS, GSM-R SCP (Global System for Mobile communications) wireless lab. Installation of Hewlet Packard/SUN/IBM/Motorola hardware and software in the lab and at customer sites. Working in a team to meet project timelines, and “one on one” or with a whole team. Accountable for daily work requests and trouble shooting problems on the network, LAN, hardware, and software. Use Unix/Linux commands to access and fix problems on the equipment. Keeping track of all inventories in the lab, update the databases with all the equipment info (IP address, host name, asset number, serial number). Create and update lab diagrams for networking and LAN connections. Installed hardware for a company located in England. Had to work in two different locations and work around the customers daily routines to complete the job. The customer was satisfied with the level of professionalism and commitment to the project. Installed hardware/software for a company located in Pakistan. Communicated effectively in the situation. Completed the job on time with the customer very satisfied. Coordinated the company golf tournament, as part of a team building event. The tournament was run effectively and increased staff morale. In a fast-paced help desk environment, resolved problems, created work requests for technicians, provided 2nd level technical support and provided constant follow-ups that contributed to customer satisfaction.