Stephen Mcshane Email & Phone Number

Durham, England, United Kingdom

In this role I am part of a team providing on-site, remote, phone and technical support to 1800+ users across 30+ branches throughout the UK and Ireland. Along with this I am the Technical Lead within the team for our Skype for Business and Office 365 platform.● Technical Lead for skype for business ● Technical Lead for Office 365 and Exchange Online● Microsoft System Center● Intune Mobile Device Management● Vulnerability Management via WSUS and Patch manager of MS and 3rd Party applications● Proactively knowledge share across departments

In this role I am part of a team providing on-site, remote, phone and technical support to 1800+ users across 30+ branches throughout the UK and Ireland. Along with this I am the Technical Lead within the team for our Skype for Business and Office 365 platform. ● Technical Lead for skype for business within EUT Support● Technical Lead for Office 365 with EUT Support team● Administrative functions within SCCM● Intune Mobile Device Management● Vulnerability Management via WSUS and Patch manager of MS and 3rd Party applications● Proactively knowledge share across departments

Newcastle Upon Tyne, United Kingdom

In this role I was part of a team of 5 remotely supporting 4000+ users using Active Directory & Exchange 2007 & 2013 across the UK. Duties ranged from troubleshooting Cisco switches and routers remotely and diagnosing line faults to remote printer fixes and any issues using MS Office 2003 to 2013. I was also part of a migration project involving upgrading all devices nationally to Windows 8 tablets, laptops and desktops. ▪ Exchange 2003 and 2010 support and administration.▪ Active Directory administration of user accounts and group policy.▪ SharePoint user administration and site creation and manipulation.▪ Windows Server 2003 & 2008 administration including shared folder creation and maintenance. ▪ SCCM, Package deployment and report generation for out of date AV and Security updates etc. ▪ Cisco router and switch admin, changing port security, enabling/disabling ports and changing port vlans and n/w speed etc▪ Avaya and Samsung phone system administration▪ Used Websense email filter administration ▪ Creating documentation for 1st line techs for troubleshooting with users to achieve higher first call resolutions.

Dundalk

 SCCM- Responsible for Testing and deploying all windows updates to 3000+ PC’s and Laptops throughout campus and Packaging and testing applications for deployment via SCCM. Active Directory - User account creation and administration, Group access and Group policy management. MS Exchange 2010 – User mailbox creation and administration of user and group mailboxes and support of same for all staff.  Hyper-V – support server infrastructure in a hyper-v environment.  Support students via a manned helpdesk on a rotational basis for all issues on a wide range of platforms including all Windows OS’s, Apple Operating systems and Linux.  Microsoft Forefront antivirus administration.  Support and maintenance of all college hardware including Desktops, Laptop, Apple Devices, Phones, Printers, Projectors.

 Support for 600 Users across 2 sites in Dublin. Regional support of offices in UK, Poland, Sweden and Bermuda when required. Management of Avaya phone system & setting up Voicemail for users. Management of Nice Call recording system. Management of Netbackup, check daily backups, creating backup policies, running restores.  Supporting Environment Windows 7 / XP / 2000 in both Workgroups & Domains Providing support using Active Directory – permissions, user passwords, group policies. Providing support for SharePoint 2007 / 2010.  Providing support Windows server 2003 and Windows Server 2008 and Exchange 2003 Management of Users Mailboxes using Exchange 2003 Supporting HP Laser Jet & Kyocera Printers Supporting full Microsoft Office suite 2003/2007/2010 Logging calls with 3rd party vendors for hardware issues on Servers, Printers, Desktops  Provide support for wireless infrastructure using Cisco WCS. Supporting Blackberry’s, I-Pad’s, Android Devices, I-Phones & Mobile phones  Supporting End Point Symantec Protection Encryption and Bitlocker software for Laptop’s Logging Calls using Peregrine Service centre and Vulcan Video Conference support and setup for Polycom ADSL and Cisco Telepresence Supporting Hardware of Dell and HP Desktops & Laptops – E Series & D Latitude, HP E6400, HP Elite Series Project Management – working with a team of 3 project managers I was Involved in the Wireless install and VOIP migration for Dublin Office

Dundalk

Melbourne, Australia

Sydney, Australia

Dublin

Diploma Information Technology Support, Information Technology Support

Secondary School, Junior Cert, Leaving Cert

Education record