Stephen Mina Email & Phone Number

Australia

Perth, Western Australia, Australia

- Being able to supervise a team and provide guidance on when and how to execute troubleshooting processes or analyse issues successfully - Collaborating with multiple teams to assess and clarify business processes to develop or update our existing Knowledge Base.- Proactively testing and investigating problems workarounds or resolution for existing problem records.- Involved with several user acceptance testing processes to ensure that the software meets the required specification… Show more - Being able to supervise a team and provide guidance on when and how to execute troubleshooting processes or analyse issues successfully - Collaborating with multiple teams to assess and clarify business processes to develop or update our existing Knowledge Base.- Proactively testing and investigating problems workarounds or resolution for existing problem records.- Involved with several user acceptance testing processes to ensure that the software meets the required specification for our customers Show less

Perth, Australia

I worked as a Project Engineer where I am involved in diagnosing, troubleshooting, information gathering and providing solutions and workaround to customers through calls and emails. From these skills I have improved and enhanced my ability to work with minimal supervision, coordinate, guide and communicate highly complex technical information into terms and concepts that the end users can readily grasp.My responsibilities include:1.) Providing Help desk support to end users, which… Show more I worked as a Project Engineer where I am involved in diagnosing, troubleshooting, information gathering and providing solutions and workaround to customers through calls and emails. From these skills I have improved and enhanced my ability to work with minimal supervision, coordinate, guide and communicate highly complex technical information into terms and concepts that the end users can readily grasp.My responsibilities include:1.) Providing Help desk support to end users, which includes diagnosing and troubleshooting incidents or service requests on:- Hardware such as speaker not functioning, performance issues, missing drivers, clearing local C drive spaces- Software such as O365 applications such as Outlook, One Drive, One Note, Microsoft Word, Excel.- Networks such as connecting to Wireless networks, mapping network drives, adding network locations.2.) Maintaining the existing Configuration Items, Knowledge base articles of the team- Modifying existing processes to keep them updated about the changes.- Creating new Configuration items or Knowledge based articles to come up with innovative ways for faster resolution3.) Excellent team member in an Agile environment- Having to adapt to work under pressure and by responding to changes on existing processes.- Meeting the team achievement and customer satisfaction targets.- Producing workarounds or resolutions to incidents Show less

Worked as a Patient Services Assistant and I have improved and enhanced my ability to work with minimal supervision, communicate and coordinate effectively with all staff and patients, work in a team environment and prioritise work schedules to meet changing needs of the ward and the hospital as a whole. Below are my responsibilities that I have contributed while working in the hospital:1.) Providing effective support service and contributing to operational functioning of different… Show more Worked as a Patient Services Assistant and I have improved and enhanced my ability to work with minimal supervision, communicate and coordinate effectively with all staff and patients, work in a team environment and prioritise work schedules to meet changing needs of the ward and the hospital as a whole. Below are my responsibilities that I have contributed while working in the hospital:1.) Providing effective support service and contributing to operational functioning of different ward/unit by:- Assisting staff and patients and immediately attending to their needs.- Performing all allocated tasks within allotted time.- Contributing to effective communication, facilitating teamwork and cooperation within the ward or with other departments.- Monitors and reports availability of supplies and equipment in advance2.) Contributing to professional development by:- Assisting with orientation of new staff and staff from other departments.- Undertaking ongoing professional development then applying and sharing these knowledge and skills.3.) Providing a quality focused service and occupational safety and health by:- Supporting and participating in achievement of the unit quality plan.- Contributing to the resolution of complaints related to patient care and service deliver.- Taking all actions to avoid, eliminate or minimise hazards.- Reporting all incidents/injuries.- Maintaining cleaning standards.4.) Acquiring adaptability to work under pressure on different hospital environments and team members to anticipate and deal with change, minimizing the adverse effects towards the ward or the hospital. Show less

Bachelor Of Commerce - Bcom, Business Information Technology

Gs1 Academic Certificate, Logistics, Materials, And Supply Chain Management

Learned supply chain management where we utilised the principles of GS1 System of Standards in barcoding and other leading edge.