Stephen Monk Email & Phone Number

London, England, United Kingdom

IT Operations Manager for a 350 user base managing all aspects of IT and including Azure, service desk, Hardware, software, networks and Telephony. Responsible for the management of 2 front line support engineers Managing both Capex and Opex budgets as well as projectsDeveloped new initiatives and introducing new systems, presenting and justifying new technology.Develop test and mature the disaster recovery plan and implemented testingManage our MSP to provide uninterrupted service whilst implementing new projects.Responsible, Owner and Sponsor for Azure Cloud Transformation ProjectProject Managed Mitel Telephone Cloud Migration.Implemented and developed A home working strategy maintaining Network security and integrity.Switched the company from office based to home working within 1 weekend. Replaced all prem servers and moved application into Azure to free up Real Estate.Experiences in remote working and leading a team remotely setting up communication channels.Controlled and Project Managed the implementation of the new Internet and Intranet site interacting with the company SharePoint site.

Braintree

Responsible for all aspects of IT including end user Service Support Helpdesk, Hardware, software, Servers network and telephony CCTV, for a user base of 350 in locations in UK and international.Responsible for introducing new initiates to create a more stream lined approach to supportManage and control budgets and financial control for IT spend and any CAPEX and OPEXManage and mentor a team of 4, 2nd and 3rd line support to produce an efficient environmentCreating a Service Support Desk to manage the support function with greater efficiency Presented the financial case to outsource all of IT to an MSP negotiated SLA’s and put together the business case recommending cost savings and operational improvementsProject managed all of the transition form on Prem to relocation into the Data Centre/CloudImplement and project managed new backend Sage 1000 CRM ERP system On Prem Looked at and advised to migrate to an MPLS Network linking all depots to 1 Data CentreRenewed VPN connectivity and introduced 2 factor authentication in line with Best practiceProject managed All Data, AD, File and Print, and Virtual servers into the Data CentreNegotiated and advised Crownlea to outsource all infrastructure to an MSPNegotiated proposal and final contract with Outsource Cloud Provider to provide a Hybrid solution Replaced the current legacy phone systems with a VOIP Hybrid cloud-based modelMoved all mail (Exchange) systems into the cloud using Office 365 MimecastProject managed all data into the cloud and upgraded all users to Office 365Managed budgets and controlled the overall project using ITIL and Prince 2 principlesImplemented GDPR controls to be fully compliant as well as PCI ComplianceSourced and implemented an ERP System to enhance the through processing of the Business.

London, United Kingdom

A senior IT Manger managing support for international region across the globe with 10 direct reports and responsible for all aspects of IT management, including end user support, servers (windows), networks, telephony (Cisco) and communications Help make business case and implemented IP Telephony across the whole of the International RegionFocuses on provision of corporate IT services to a network of 2000+ employees within TATA CommsLeadership & control of an International team comprising of 10 direct reports providing IT support for end users, reporting directly to the Group IT Director Controls budgets, operational performance KRA,s and strategic direction for the IT function & systemsMonitors compliance with policies, budgetary controls, vendor performance, SLAs & internal KPIsLed a major project to upgrade IT systems from Windows XP/7/8 also server 2008Led introduction & deployment of SLA metrics for remote offices to guarantee IT service levels were met and improvement in services achieved.Championed initiative to standardise equipment, software & networks leading to improvement in maintenance cost reduction and improved SLA,s Project managed London Office move(500 people) twice, controlled budget and time lines to complete a successful move also project managed Hong Kong office move to a successful conclusion

Greater New York City Area

Responsible for strategic control of IT infrastructure & department, supporting the New York officeAppointed to lead merger of branch & securities IT staff & systems into a single cohesive functionFocused on providing top-level IT support for an equity & bond trading facility in emerging marketsProvided strategic-level contribution as member of Management Committee to the USA IT strategySupported a network of 250+ employees based in New York, with a prestigious 50 seat trading roomCo-ordinated IT infrastructure, help desk, support, data lines, telephone PBX & trading room systems Deployed Section 20 for the branch & securities house in conjunctions with the FEDs requirements Set-up a disaster recovery site in compliance with FED requirements, to support business continuity Worked with major external suppliers, consultants, vendors and 3rd parties including Arthur AndersonSuccessfully controlled & delivered the Y2K compliance project, reporting directly to key DirectorsLed installation of a new dealing room facility, utilising innovative new Reuters Triach technologySuccessfully integrated both branch & securities division networks into a single workable structure