Stephen Monks Email & Phone Number

Cambridge, United Kingdom

Cloud Software Development and Services company. Our products and services allow organisations ranging from NHS and Local Government to Medium Sized Corporations manage their Information Technology easily and cheaply.

Bedford/Egham

• Automotive Glass Replacement. EUR 1.3 billion sales. Presence in 32 countries. Relocated due to IT centralisation using ITIL management structure.Provided UK/ROI Telecom & Network support across 127 locations & 3500.
• Mobile usage cost savings through Client service improvements, RFP & business flexible contract re-negotiations (O2, Orange, Blackberry, Nokia)
• Fixed line savings through Client business trend analysis, estate audits, vendor management and contract re-negotiations (BT, TalkTalk)
• Negotiated UK multi-vendor mobile, fixed line rentals and call charges contracts for 5 Client business units to leverage economies of scale together with an increase in vendor service levels
• Successful implementation of mobile phone billing software leading to Customer awareness, self service and reduction in costs
• Successful migration of Client legacy BT network services to newer VOIP capable services, together with cost reduction & increase in SLA

Leicester, United Kingdom

• Automotive Glass Replacement. £100 million sales. Headhunted from CSC to set up an internal IT team, provide stability to a failing IT infrastructure and to migrate them from legacy software systems to global Oracle.
• Initially the sole IT representative. Recruited, trained. Mentored & managed a final team of 5 staff, creating a service desk in the process
• Savings within 6 months by effective third party management
• Stabilised a failing IT infrastructure through business case, re-design and replacement of hardware & providing security, scalability & flexibility (Compaq, HP, DELL, Watchguard, Windows 2000/2003. SQL 2000/2003.
• Migrated two businesses IT infrastructures (incl. Telecoms) into one with minimal impact or outage (HP, Cisco, Draytek, Vigor, Trendnet)
• Business cased & implemented a centralised telephony infrastructure reducing internal call costs, payback in 6 months, together with a Business continuity call numbering scheme that generated revenue (Siemens, BT)

Cambridge, United Kingdom

• Headhunted to assist with new FM agreement (with customer Autoglass) and provide application support on Financials and Logisitics system.Associate Consultant promoted to Consultant. Roles ranged from Helpdesk.
• Environmental Levy - collect nominal amount from Customer for wate disposal
• Delegated Authority - Insurer enhancement
• VRN - Data collection for vehicle insurance details increasing Customer validation & claim payment collections
• Lockbox - Bank clearing house cash matching
• Branch Banking - internal payment collection validation

Cambridge, United Kingdom

• Turnkey Bureau & Software house supporting 30 Customers.Trainee Operator promoted to Operation & Technical Support.
• Knowledge in areas of Stock & Distribution, Finance, Sales Order Processing, Agriculture Seed & Grain and Manufacturing
• Customer focused & dedication assisted the company growth from 12 people to over 80
• Increased support saw the Helpdesk expand. Assisted in streamlining procedures and processes enabled the team to be reduced down tdramatically; whilst increasing the Client base and expanding software package knowledge
• Reduced Client fault calls from the hundreds into single figures, through stabilising productsHardware knowledge: DEC PDP/11, VAX, Alpha, ICL DRS series, SEQUENT, PYRAMID, XTC 4861, SUN 4000 Spark station, Apple.

English, Archaeology

Education record