Stephen Monks Email & Phone Number

Cambridge, United Kingdom

Cloud Software Development and Services company. Our products and services allow organisations ranging from NHS and Local Government to Medium Sized Corporations manage their Information Technology easily and cheaply.

Bedford/Egham

Automotive Glass Replacement. EUR 1.3 billion sales. Presence in 32 countries. Relocated due to IT centralisation using ITIL management structure.Provided UK/ROI Telecom & Network support across 127 locations & 3500 staff.• Mobile usage cost savings through Client service improvements, RFP & business flexible contract re-negotiations (O2, Orange, Blackberry, Nokia)• Fixed line savings through Client business trend analysis, estate audits, vendor management and contract re-negotiations (BT, TalkTalk)• Negotiated UK multi-vendor mobile, fixed line rentals and call charges contracts for 5 Client business units to leverage economies of scale together with an increase in vendor service levels• Successful implementation of mobile phone billing software leading to Customer awareness, self service and reduction in costs• Successful migration of Client legacy BT network services to newer VOIP capable services, together with cost reduction & increase in SLA• Technical & Strategic representative for all project gateway reviews• Beat budget for 2 consecutive years through Client estate analysis, invoice analysis & approval, billing, budget & forecast ownership

Leicester, United Kingdom

Automotive Glass Replacement. £100 million sales. Headhunted from CSC to set up an internal IT team, provide stability to a failing IT infrastructure and to migrate them from legacy software systems to global Oracle ERP (incl. WMS) solution.Provided UK/ROI ICT support to 800 distribution staff across 18 sites including a purpose built Distribution Head Office housing the main IT services• Initially the sole IT representative. Recruited, trained. Mentored & managed a final team of 5 staff, creating a service desk in the process• Savings within 6 months by effective third party management• Stabilised a failing IT infrastructure through business case, re-design and replacement of hardware & providing security, scalability & flexibility (Compaq, HP, DELL, Watchguard, Windows 2000/2003. SQL 2000/2003, Veritas, Exchange 2003, AD, Web Marshall, NAS, PDC/BDC, Intranet, Altrix, Terminal Services, Thin Client)• Migrated two businesses IT infrastructures (incl. Telecoms) into one with minimal impact or outage (HP, Cisco, Draytek, Vigor, Trendnet)• Business cased & implemented a centralised telephony infrastructure reducing internal call costs, payback in 6 months, together with a Business continuity call numbering scheme that generated revenue (Siemens, BT)• Created network stability, continuity, increase in SLA, annual savings through vendor management and contract re-negotiation (MPLS, ADSL, Easynet, BT)• Major role in global IT application design, development & deployment from legacy to Oracle ERP solution, together with managing data design & conversion and infrastructure/desktop upgrades/rollout and configuration including Customer communication• Budget savings through estate analysis, invoice analysis & approval, billing, budget & forecast ownership despite FTE increase

Cambridge, United Kingdom

Headhunted to assist with new FM agreement (with customer Autoglass) and provide application support on Financials and Logisitics system.Associate Consultant promoted to Consultant. Roles ranged from Helpdesk, Application Support, Team lead, Deputy & Application Support Manager (Oracle, Ingres, C) providing client support 24/7 and managing Helpdesk, Development, Quality & Release teams. A focal point for Customer contact providing incident management and business development opportunities.Partnered with Client to Design, Develop and implement successful projects such as:• Environmental Levy - collect nominal amount from Customer for wate disposal• Delegated Authority - Insurer enhancement• VRN - Data collection for vehicle insurance details increasing Customer validation & claim payment collections• Lockbox - Bank clearing house cash matching• Branch Banking - internal payment collection validation• Online Payments - Credit card payment processing

Cambridge, United Kingdom

Turnkey Bureau & Software house supporting 30 Customers.Trainee Operator promoted to Operation & Technical Support.• Knowledge in areas of Stock & Distribution, Finance, Sales Order Processing, Agriculture Seed & Grain and Manufacturing• Customer focused & dedication assisted the company growth from 12 people to over 80• Increased support saw the Helpdesk expand. Assisted in streamlining procedures and processes enabled the team to be reduced down tdramatically; whilst increasing the Client base and expanding software package knowledge• Reduced Client fault calls from the hundreds into single figures, through stabilising productsHardware knowledge: DEC PDP/11, VAX, Alpha, ICL DRS series, SEQUENT, PYRAMID, XTC 4861, SUN 4000 Spark station, Apple Macintosh, PCProprietary Software: INGRES V5 & V6, CMS, DCL, SMG, PDP Basic, Basic Plus, DMS500, VAX Basic, COS: RSTS/E V8+, VMS V4.3+, DOS, UNIX, ULTRIX, OSF, Solaris V5

English, Archaeology

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