Stephen Moore Email & Phone Number

Louisville, Kentucky, United States

• I am responsible for providing leadership in the development and execution of the service center operations strategy in support of the overall business plan and the strategic direction of the company, specifically in.
• Responsible and accountable for leading, driving, managing and developing associates in sales and operations to ensure service center growth and profitability and to provide customer sales and service satisfaction.
• Responsible for the performance management of service center financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.
• Effectively manage and execute daily service center workflow
• Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.
• Measure progress of work; instruct and assist associates as to procedures, standards of performance and work maintain discipline, morale, and harmonious associate relations.

Louisville, Kentucky Area

• Perform duties to expedite customer and service center inquiries and orders, and provide assistance in warehouse and office services.
• Active involvement in the Company's Total Quality Management process as evidenced by continuous improvement of processes directed toward reducing costs, improving cycle time, increasing sales/gross profit and customer.
• Carries out policies and procedures as defined in the quality manual.
• Continuous development through reading, schools, seminars and on-the-job training.JOB DUTIES
• Processes customer telephone orders, price and delivery inquiries and participate in or handle associated servicing and clerical reporting activities.
• Take orders by phone, mail, or at counter; check availability of stock, back order status, vendor schedules, service center stock, shipping dates; quote prices, write order and process. Verify orders, billings and.

Bachelor Of Science (Bs), Marketing

Activities and Societies: Pi Kappa Alpha

Education record