Stephen Moore Email & Phone Number

Louisville, Kentucky, United States

I am responsible for providing leadership in the development and execution of the service center operations strategy in support of the overall business plan and the strategic direction of the company, specifically in the areas of operations management. Responsibilities/Duties:• Responsible and accountable for leading, driving, managing and developing associates in sales and operations to ensure service center growth and profitability and to provide customer sales and service satisfaction.• Responsible for the performance management of service center financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results. • Effectively manage and execute daily service center workflow• Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training. • Measure progress of work; instruct and assist associates as to procedures, standards of performance and work maintain discipline, morale, and harmonious associate relations. • Manage work processes and functions for continuous improvement opportunities aligned with company value realization.• Maintain adequate field, industrial, and competitive contacts to anticipate or to keep current on developments in products, prices, promotions, and other related fields. In other words, know your market and act accordingly.• Facilitate staff and training meetings; handle night calls, product performance reviews and inventory management. • Assume direct responsibility for accounts as required by business conditions.• Maintain accurate, complete and timely records of business transactions. • Assist with preparation of annual operating budget and monitor actual to plan. Implement corrective actions where necessary.• Participate in formulating and successfully implementing goals and objectives.

Louisville, Kentucky Area

• Perform duties to expedite customer and service center inquiries and orders, and provide assistance in warehouse and office services.• Active involvement in the Company's Total Quality Management process as evidenced by continuous improvement of processes directed toward reducing costs, improving cycle time, increasing sales/gross profit and customer satisfaction.• Carries out policies and procedures as defined in the quality manual.• Continuous development through reading, schools, seminars and on-the-job training.JOB DUTIES• Processes customer telephone orders, price and delivery inquiries and participate in or handle associated servicing and clerical reporting activities.• Take orders by phone, mail, or at counter; check availability of stock, back order status, vendor schedules, service center stock, shipping dates; quote prices, write order and process. Verify orders, billings and correspondence; fill order for counter sales; receive payment as necessary. Ensure proper adherence to customer specifications. • Work from worksheets, inventory lists, part number files, price books, stock requests, customer orders, automatic ordering system, and related information. Assist customers and service centers in estimating needs and quote prices on parts, replacements, shipping, and other charges; gather information as to costs, discounts, stock availability, specials as necessary.• Receive service requests from customer and service centers in writing, by phone or computer. Expedite order inquiries; check status of order, follow up back order, issue tracers on lost orders; establish order or stock disposition and notify customer or service center. Investigate defects, damages, incorrect shipments, lost orders, and the like. Make emergency calls, night calls and deliveries as required. Maintain driving record in accordance with Company policy.

Bachelor Of Science (Bs), Marketing

Activities and Societies: Pi Kappa Alpha

Education record