Chief of staff in Member of the Mayoral Committee for Utility Services and Regional Operations & Coordination's Office. Provide executive support to political leadership, including:- Developing and driving strategy and policy.- Stakeholder management.- Communications, including social and traditional media. - Performance monitoring and reporting.

Deputy Director in the Environment and Infrastructure Services Department (EISD) at the City of Johannesburg.I provided executive support to the Member of the Mayoral Committee for EISD. This included development, implementation of strategy and policy, as well as management of the communications / media relations team. It also involved monitoring and evaluation of the key performance indicators, both for the EISD department, as well as the municipal owned entities, City Power, Johannesburg Water and Pikitup. I also acted as the main stakeholder manager, engaging with all levels of stakeholders from residents on the ground to directors, community leaders and politicians.I worked extensively with the management of City Power, Joburg Water and Pikitup on service delivery issues and effective response to resident queries.I also worked with both City and regional leadership with regards to service delivery challenges and the associated entities response, requiring networking and significant stakeholder engagement across all levels of the problem.

SAAS Customer Success Manager for Repsly (Retail Execution Software).Both sales and support role.Worked with customers to ensure they're receiving the tools and support needed to achieve their goals.Advised them on buying decisions and on-boarding new users after purchase (including user and supervisor training). In-depth understanding of the customer's needs and responsible for communicating common customer behaviors to the sales, marketing, and product teams.Used online communications tools, from video conferencing and presenting, as well as a variety of online customer management tools, (Hubspot, Zendesk, amongst others). (Role not only online, but also involved in person sales, training and support where necessary).Covered multiple regions, including all of Africa, the UK and parts of Europe, as well as additional support for parts of Oceania.

Elected Representative for Ward 106 in Johannesburg.Responsible for managing Democratic Alliance presence within 20 suburbs in Northern Johannesburg.Achieved highest rated Satisfaction with Local Government Performance in the City of Johannesburg (GCRO Quality of Life Survey: 2013). Grew DA vote by 25% from 7785 to 9795 between 2011 & 2014 elections.

Manage Product from A to Z, including driving set targets, product marketing, maintaining customer relationships, being key vendor liaison and product sales training. (CommVault is a Enterprise level Software product)

Operations Co-ordinator: Stock management, stock ordering and shipping. Assisted and ran internal projects – Walk in customer service centre, local freight cost reduction, 3G data market research